Technology Advances. Federal Impacts.

TECHNOLOGY
ADVANCES.
FEDERAL
IMPACTS.
INTELLIGENT ENTERPRISE UNLEASHED
ACCENTURE TECHNOLOGY VISION 2018

TECH VISION 2018 SURVEY
This year's survey was the first to
include the U.S. Federal industry, with
240 federal executives responding.
We uncovered distinct nuances
between federal executives, their
counterparts in other Public Service
agencies, and global respondents
across all industries.
These trends illustrate how technology
advances are impacting the federal
government—and how those impacts
are ultimately benefitting citizens.
6,381
Business and IT
Executives
18
Different
Industries
25
Countries
2Copyright © 2018 Accenture. All rights reserved.

#TechVision2018
3
CITIZEN AI
Raising AI to
Benefit Society
Trend 1
INTELLIGENT ENTERPRISE UNLEASHED
3
EXTENDED
REALITY
The End of
Distance
Trend 2
DATA
VERACITY
The Importance
of Trust
Trend 3
FRICTIONLESS
BUSINESS
Built to Partner
at Scale
Trend 4
INTERNET
OF THINKING
Creating
Intelligent
Distributed
Systems
Trend 5
3
The Accenture Technology Vision 2018 predicts the rapid technology
advancements that will improve how people work and live.
Copyright © 2018 Accenture. All rights reserved.

4
Throughtechnology,businessesareweavingthemselves
seamlessly into thefabricof how peoplelivetoday.
of federal executives agree that technology helps
enable businesses to integrate with daily lives.
believe deeper integration of technology
into our day-to-day lives is shifting their
relationships with citizens to partnerships.
#TechVision2018

5
How farinadvancedo you planfortheadoptionof new and
emergingtechnologies?
The planning horizon for federal agencies is on par with other industries.
Q:
14%
38% 37%
12%
27%
45%
15% 10%
1% 1%
LESS THAN A YEAR
U.S. FEDERAL GOVERNMENT
ALL INDUSTRIES
1-2 YEARS 3-4 YEARS 5+ YEARS DON’T KNOW
#TechVision2018

6
U.S. Federal Agencies will invest in:
Artificial Intelligence (AI) Internet of Things (IoT) Blockchain
67%68% 45%
Inwhichof thefollowingnew andemergingtechnologiesisyour
organizationmakinginvestmentsoverthenext year?
Q:
#TechVision2018

7
TREND 1
CITIZEN AI
Raising AI to Benefit Society
As artificial intelligence grows in its
capabilities—and its impact on people’s lives—
businesses and government agencies must
move to “raise” their AIs to act as responsible,
productive members of society.

of federal executives agree, within 2+ years,
AI will work next to humans as a co-worker,
collaborator and trusted advisor.
also agree that AI is advancing faster
than their organization’s pace of adoption.
Withinthenexttwo years,AIwillworknextto humans
inmy organization,asaco-worker,collaboratorandtrustedadvisor.
CITIZEN AI Raising AI to Benefit Society
8
#TechVision2018

9
Q:
Howimportantisitforemployeesandcitizensto understandthe
generalprinciples(data,criteria,etc.) usedto makeAI-based
decisionsinyourorganization?
70%88% 57%of federal executives
believe it’s important
or very important.
believe their
employees understand
the general principles.
believe citizens do.
#TechVision2018

10
Whatdoesyourorganizationseekto gainby beingtransparentin
yourAI-baseddecisionsandactions?
Nearlythree-quartersoffederalexecutiverespondentsseektogain:
Q:
Cost and Operations
Optimization
72% 70%
Citizen Trust
and Confidence
#TechVision2018

11
Howconfident areyou thatyourorganization’sAIdecisionsdo
notcreateabiastowardspecificdemographics(e.g.,ethnicity,
gender,race,age,religion)?
of federal executives are
confident or very confident.
Q:
83%
of public service
executives.
68%
vs
CITIZEN AI Raising AI to Benefit Society #TechVision2018

12
TREND 2
EXTENDED REALITY
The End of Distance
Virtual and augmented reality technologies
are removing the distance separating people,
information, and experiences, transforming
the ways people live and work.

13
Howimportantwillitbeforyourorganizationto leverage
ExtendedReality solutionsto closethegapof physicaldistance
whenengagingwithemployeesorcitizens?
of federal executives
feel it will be important
to leverage XR solutions.
86%
Q:
EXTENDED REALITY The End of Distance
of public service executives
feel the importance of
leveraging XR solutions.
68%
vs
#TechVision2018

14
Howimportantisitto yourorganizationto beapioneerin
ExtendedReality solutions?
Q:
of federal executives believe
it’s important for government
to be a pioneer in XR solutions.
84%
of public service
representatives believe it’s
important for government to
be a pioneer in XR solutions.
66%
vs
#TechVision2018

15
Inwhichof thefollowingareasof yourorganizationdo you
expectExtendedReality technologieswillbemostrelevant
overthenext two years?
Q:
55%
of federal executives report
data visualization as the top
area for using XR technologies.
50%
believe employee
collaboration is
a close second.
This a significant difference from Global and public
service executives at 32% and 29% respectively.
#TechVision2018

16
How isyourorganizationpreparingforExtendedReality
solutions? Selectallthatapply.
Base: n=6,381
U.S.
FEDERAL GOVT
PUBLIC
SERVICE
ALL
INDUSTRIES
Building a strategy for
implementing VR/AR
56% 49% 53%
Building a supportive
ecosystem for VR/AR
54% 46% 50%
Creating a dedicated
team for VR/AR
53% 49% 49%
Partnering with
VR/AR companies
50% 42% 42%
Q:
EXTENDED REALITY The End of Distance #TechVision2018

17
TREND 3
DATA VERACITY
The Importance of Trust
By re-engineering themselves to run on data,
organizations have created a new kind of
vulnerability. To address this challenge, they
must extend their cyber operations and data
assurance technologies to demonstrate data
trustworthiness.

18
Whatisyouroverallconfidenceintheintegrity (truth/quality) of
thesourcesof datayourorganizationcollectsanduses?
Q:
DATA VERACITY The Importance of Trust
of all industry respondents agree
that many organizations have
not invested in capabilities
to verify the truth in their data.
78% 90%
expressed confidence in their
own agency’s data integrity.
vs
#TechVision2018

19
How oftendo you validateorexaminedatathatyou receivefrom
ecosystemorstrategicpartners?
Mostofthetime 40%
Always 15%
Someofthetime 36%
Notatall 1%
Rarely 7%
U.S. Federal Executives
Q:
DATA VERACITY The Importance of Trust #TechVision2018

20
Hasyourorganizationbeenthetargetof AdversarialAI(botfraud
orspoofedsensor/IoTdata,falsifiedlocationdata,etc.)?
Q:
DATA VERACITY The Importance of Trust #TechVision2018
of federal executives report it’s likely
their agencies have been targeted.
of their peers from other public service
organizations have been the target of adversarial AI.

21
TREND 4
FRICTIONLESS BUSINESS
Built to Partner at Scale
Organizations depend on technology-based
partnerships for growth and efficiency, but
legacy systems and organizations aren’t
designed to support partnerships at scale. To
fully power the connected enterprise,
organizations must first re-architect themselves.

22
Howcriticalisit to yourorganizationto beableto easily exchange
datawithecosystempartners(viathesameplatform,datain
usableformats,etc.)?
of federal executives feel
it’s critical or very critical.65%
Q:
FRICTIONLESS BUSINESS Built to Partner at Scale #TechVision2018

23
Comparedto two yearsago,how havethenumberof partners
yourorganizationworkswithchanged?
Q:
FRICTIONLESS BUSINESS Built to Partner at Scale
47%
report their number of
partners has doubled or
more than doubled.
31%
of public
service agencies.
Federal agencies’ number of partners has increased at a significantly
higher pace than the global survey average (36%).
vs
#TechVision2018

24
Howwillyourorganization’suseof microserviceschangeover
thenextyear?
Q:
61% of federal IT executives
foresee an increase.
#TechVision2018

25
63%
of federal executives report
blockchain and smart
contracts will be critical/very
critical over the next 3 years.
47%
of their public
service peers.
vs
How criticalwillblockchainandsmartcontractsbeforyour
organizationoverthenext threeyears?
Q:
FRICTIONLESS BUSINESS Built to Partner at Scale #TechVision2018

26
Whendo you expectthatblockchainwillbeintegratedinto your
organization’ssystems?
Between1-2years
In1yearorless
Between3-4years
Between2-3years
Don’tknow
In5yearsormore
37%
6%
38%
14%
Q:
2%
2%
#TechVision2018
0
5
10
15
20
25
30
35
40

27
TREND 5
INTERNET OF THINKING
Creating Intelligent Distributed Systems
Organizations are making big bets on intelligent
environments via robotics, AI, and immersive
experiences. In bringing this kind of technology
to the federal sector, agencies have opportunities
to consider new ways to deliverable actionable
intelligence in real time to the front lines of
civilian and defense missions.

28
Overthenexttwo years,howcriticalwillitbeforyourorganization
to leveragecustomhardwareorhardwareacceleratorsto meet
thecomputingdemandsof intelligentenvironments?
Q:
INTERNET OF THINKING Creating Intelligent Distributed Systems
82%
of federal executives agree
the next generation of
intelligent solutions are moving
into physical environments.
62%
see it as critical or very critical
to leverage custom
hardware/accelerators
within the next 2 years.
48% of public agency executives
see it as critical or very critical.
#TechVision2018

29
Whattimeframedo you expectinvestmentsinedgecomputingto
pay forthemselves?
Q:
INTERNET OF THINKING Creating Intelligent Distributed Systems
86%
of federal executives agree that
enterprises must balance cloud and
edge computing to maximize
technology infrastructure agility and
enable intelligence everywhere.
67%
of federal executives expect
ROI within one year on these
investments, significantly higher than
the global survey average of 54%
Only 43% of public service executives from
other countries expect ROI within one year.
#TechVision2018

30
TECHVISION2018SURVEYGLOBALSURVEYDEMOGRAPHICS
25 Countries Surveyed
N=6,381
Argentina
Australia
Austria
Brazil
Canada
Chile
China
Columbia
France
Germany
India
Indonesia
Ireland
Italy
Japan
Peru
Portugal
Singapore
South Africa
Spain
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States

31
TECHVISION2018SURVEYGLOBALSURVEYDEMOGRAPHICS
LOCATION n=773
Australia 30
Austria 13
Brazil 30
Canada 45
China 30
France 31
Germany 30
India 30
Indonesia 10
Ireland 12
Italy 31
Japan 30
Portugal 11
Singapore 19
South Africa 30
Spain 30
Switzerland 12
Thailand 1
UAE 13
United Kingdom 30
United States 305
LEVEL n=773
National/Federal 519
State/Region/Province 224
Local 30
Aerospace
&Defense
Automotive
Banking
Communications
Chemicals
ConsumerGoods
&Services
Energy
Healthcare
Insurance
LifeScience
Metals&Mining
Industrial
Equipment
PublicService
Retail
Software&
Platforms
Travel
Utilities
Semiconductors
0.5%
1.6%
12.3%
8.8%
1.6%
10.8%
1.6%
1.6%
9.8%
1.6%
1.6%
10.8%
12.1%
12.9%
1.6%
1.6%
8.6%
0.6%
INDUSTRY
THE U.S. FEDERAL
SAMPLE
Defense/National Security = 40
Civilian = 200
n=240
Defense/National Security 40
Border Services/Customs 9
Centralized Administration 37
Employment Services 42
Healthcare 85
Other 2
Pensions 7
Policing/Justice 3
Revenue/Tax 10
Social Services/Welfare 5
Copyright @ 2018 Accenture
All rights reserved.
Accenture, its logo, and High Performance Delivery are trademarks of Accenture.

Technology Advances. Federal Impacts.

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