Accenture surveyed 1,000 Texans about data security, biometrics, artificial intelligence, and technology skills: see what they found out!

1. TEXANSONDATA
SECURITY,BIOMETRICS,
ARTIFICIALINTELLIGENCE,
ANDTECHNOLOGYSKILLS
STATEPULSESURVEY
RESEARCHFINDINGS
Survey conducted July 2018 - Accenture Research

2. WHATWELEARNED…
Most Texans do not tend to believe their personal data is
safer with business or government – and more than one-
third (38%) do not trust either.
Survey conducted July 2018 - Accenture Research
Texans’ views on providing biometric information to
receive more personalized government services are
similar to national poll findings.
Most Texans’ comfort level with artificial intelligence
have held steady over the past year, while nearly one-
third say their comfort level has declined.
Most Texans say technology skills are important to
their job (especially younger workers), and support
government providing training to help workers
improve tech skills.
DATASECURITY
BIOMETRICS
ARTIFICIALINTELLIGENCE
TECHSKILLS
41% 38%Neutral Do not trust either
49% Ok sharing fingerprints
47% Neutral / Not sure
56% See improving tech skills
important to their job

3. Survey conducted July 2018 - Accenture Research
“Would you say you trust government or
business more to protect your personal
data?”
MOST TEXANS ARE EVENLY
SPLIT ON WHETHER
PERSONAL DATA IS SAFER
WITH GOVERNMENT OR
BUSINESS.
*1,000 Texas adults surveyed in July 16-27 2018.
NEUTRAL TRUST
BUSINESS MORE
TRUST GOVT
MORE
DO NOT TRUST
EITHER
41%
10% 11%
38%

4. Survey conducted July 2018 - Accenture Research
“Would you say you are more concerned
about cybercrime than you are about physical
crime, or more concerned about physical
crime than cybercrime?”
TEXANS OVERALL
APPEAR EVENLY DIVIDED
REGARDING CONCERNS
ABOUT CYBERCRIME VS.
PHYSICAL CRIME.
35%
39%
26%
*1,000 Texas adults surveyed in July 16-27 2018.
Baby Boomers (1946-64) more likely
to be concerned by cybercrime –
44%, compared to 32% of Millennials.
More concerned by cybercrime –
31% of women and 38% of men
More concerned by physical crime
– 42% of women and 37% of men
Neutral/no opinion – 27% of
women and 25% of men

5. Survey conducted July 2018 - Accenture Research
“What, if any, biometric information
would you be willing to provide in
order to receive more personalized
government services?”
TEXANS WOULD RATHER SHARE
FINGERPRINTS THAN OTHER TYPES OF
BIOMETRIC INFORMATION IN ORDER
TO RECEIVE MORE PERSONALIZED
GOVERNMENT SERVICES.
*1,000 Texas adults surveyed in July 16-27 2018.
U.S. Preference
Fingerprints
Facial Scan
Retina Scan
Voice ID
None of the above
** Data from 1,042 U.S. responses in global survey May 2018.
Texans
49%
20%
19%
19%
36%
45%
26%
24%
26%
38%
Biometrics

6. Survey conducted July 2018 - Accenture Research
“How would you describe your comfort level
with using artificial intelligence, such as
chatbots or digital assistants, for public and
private services today vs. 12 months ago?”
TEXANS ARE HOLDING
STEADY IN THEIR COMFORT
LEVEL WITH ARTIFICIAL
INTELLIGENCE (AI).
*1,000 Texas adults surveyed in July 16-27 2018.
More comfortable now 25%
COMFORT NOW VS
ONE YEAR AGO
TEXANS US**
Less comfortable now
Neutral / Not sure
36%
28% 15%
47% 49%
** Data from 1,042 U.S. responses in global survey May 2018.

7. Survey conducted July 2018 - Accenture Research
“Is improving your technology skills important to your job?”
MOST TEXANS – ESPECIALLY
YOUNGER WORKERS – SAY
IMPROVING THEIR TECHNOLOGY
SKILLS IS IMPORTANT TO THEIR JOB.
*1,000 Texas adults surveyed in July 16-27 2018.
56%
13%
32%
Overall said yes – 66% of Millennials, 61% of Gen X, 32%
of Baby Boomers.
Said no – 11% Millennials, 9% Gen X, 23% of Baby Boomers
Not relevant to my job – 24% of Millennials, 30% of Gen X,
45% of Baby Boomers
Varies widely by age
Younger workers are most likely to say improving their tech skills is important
to their job – 66% of Millennials compared to 32% of Baby Boomers

8. Survey conducted July 2018 - Accenture Research
“Do you support the government providing training
to help workers improve their skills in emerging and
advanced technologies?”
MOST TEXANS SUPPORT
GOVERNMENT PROVIDING
TRAINING TO HELP WORKERS
UPGRADE TECHNOLOGY SKILLS.
*1,000 Texas adults surveyed in July 16-27 2018.
79%
8%
13%
Overall said yes – 82% of women and
76% of men
Said no
Unsure/no opinion
Responses consistent across all age groups

9. Survey conducted July 2018 - Accenture Research
McGuire Research
Services polled 1,000
Texas adults for Accenture
between July 16-27, 2018.
Learn more about our
work in the State of
Texas.
RESEARCH
METHODOLOGY