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Texas State Pulse Public Opinion Poll

Texas State Pulse Public Opinion Poll - Accenture Research Findings - April 2017

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Texas State Pulse Public Opinion Poll

  1. 1. TEXAS STATE PULSE PUBLIC OPINION POLL RESEARCH FINDINGS Survey conducted April 2017 ACCENTURE RESEARCH
  2. 2. Copyright © 2017 Accenture. All rights reserved. 2 of Texans expect equal or higher quality digital services from government as from business 88% of Texans are NOT satisfied with digital government services* 42% * Survey March 2016 ** Survey April 2017 of Texans support public-private partnerships to expand online government capabilities** 61% of Texans support public- private partnerships to build workforce technology skills** 81% BUT
  3. 3. TEXANS SAY PRIVACY IS THEIR BIGGEST CONCERN WHEN INTERACTING WITH GOV’T THROUGH DIGITAL CHANNELS Privacy of digital data Government websites difficult to navigate Services needed aren’t available digitally Don’t know where to look 41% 33% 21% 19% * 1,000 Texas adults surveyed in April 2017.
  4. 4. Copyright © 2017 Accenture. All rights reserved. 4 ONLY 1%of Texans don’t have access to a computer or mobile phone BUT 21%of Texans don’t interact with state & local government online * 1,000 Texas adults surveyed in April 2017.
  5. 5. NEARLY HALF OF TEXANS THINK DATA SECURITY SHOULD BE GOVERNMENT’S TOP DIGITAL PRIORITY Ensure data security Improve convenience for Texans Improve services for people with special needs Better control state spending 46% 20% 17% 13% * 1,000 Texas adults surveyed in April 2017.
  6. 6. Copyright © 2017 Accenture. All rights reserved. 6 MILLENNIALS ARE more likely to prioritize convenience 23%vs 16% of Baby Boomers OLDER GENERATIONS are more likely to prioritize data security 52%vs 44% of Millennials * 1,000 Texas adults surveyed in April 2017.
  7. 7. Research Methodology: McGuire Research Services polled 1,000 Texas adults for Accenture in April 2017. Learn more about our work in the State of Texas.

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