Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.

Texas State Pulse – What Do Citizens Think About AI?

Accenture is undertaking short public surveys of 1,000 voting age adults to help inform public debates and promote understanding of Texans’ opinions on emerging issues.

Les commentaires sont fermés

  • Identifiez-vous pour voir les commentaires

  • Soyez le premier à aimer ceci

Texas State Pulse – What Do Citizens Think About AI?

  1. 1. We asked citizens across the state to find out. WHAT DO TEXANS THINK ABOUT ARTIFICIAL INTELLIGENCE?
  2. 2. MOST TEXANS ARE COMFORTABLE WITH SOME USE OF AI. WHILE MANY ARE SOMEWHAT SKEPTICAL OF GOVERNMENT AI USAGE AS A GENERAL CONCEPT, THEY ARE MORE SUPPORTIVE WHEN IT MEANS FASTER SERVICES AND IMPROVED ACCESS TO INFORMATION. Copyright © 2017 Accenture. All rights reserved. 2 What we learned:
  3. 3. 55% Agree 28% Neutral / No opinion 17% Disagree 55%ARE COMFORTABLE WITH ARTIFICIAL INTELLIGENCE USED IN SOME AREAS OF THEIR LIFE. "I am comfortable having Artificial Intelligence (e.g., chatbots, robots, virtual assistants, intelligent machines, etc.) used in some areas of my life.” MORE THAN HALF OF TEXANS Copyright © 2017 Accenture. All rights reserved. 3 MILLENNIALS ARE MORE COMFORTABLE WITH AI: 59% agree vs. 51% of Baby Boomers *1,000 Texas adults surveyed in November 2017.
  4. 4. 43% Agree 33% Neutral / No opinion 25% Disagree ONLY 4 IN 10 AGREEARTIFICIAL INTELLIGENCE COULD IMPROVE GOVERNMENT INTERACTIONS WITH CITIZENS. "I believe Artificial Intelligence (e.g. virtual assistants, chatbots) could improve state agencies' interactions with citizens." TEXANS ARE GENERALLY LESS CERTAIN ABOUT AI IN GOVERNMENT Copyright © 2017 Accenture. All rights reserved. 4 *1,000 Texas adults surveyed in November 2017.
  5. 5. 60% Agree 25% Neutral / No opinion 15% Disagree 6 IN 10SUPPORT AI IN GOVERNMENT IF APPLIED TO CONCEPT OF FASTER SERVICE. "Using a virtual agent to help citizens get quicker responses to questions about government services would be an appropriate use of AI.” HOWEVER, MOST TEXANS Copyright © 2017 Accenture. All rights reserved. 5 *1,000 Texas adults surveyed in November 2017.
  6. 6. 57% Agree 24% Neutral / No opinion 19% Disagree NEARLY 3 OUT OF 5 WOULD CONSIDER USING AI TO GET INFORMATION ON GOVERNMENT. "I would consider using an AI interface, such as Alexa or Google Home, to get information on government programs or apply for government services." AND A MAJORITY OF TEXANS Copyright © 2017 Accenture. All rights reserved. 6 *1,000 Texas adults surveyed in November 2017.
  7. 7. RECOMMENDATIONS Copyright © 2017 Accenture. All rights reserved. 7 Most citizens are ready for AI, provided government agencies implement it responsibly and to improve user experiences for their constituents. And the benefits can be game-changing. We suggest decision makers in government, public service agencies, and digital government programs consider the following when looking to leverage AI: 1) Be clear and transparent about how AI will make it easier to get information or apply for services 2) Demonstrate how virtual agents can reduce traditional wait times 3) Employ AI interfaces that citizens are already comfortable using, e.g. digital home assistants
  8. 8. McGuire Research Services polled 1,000 Texas adults for Accenture in November 2017. Visit us to learn more about our work in the State of Texas. RESEARCH METHODOLOGY Copyright © 2017 Accenture. All rights reserved. 8

×