Accenture is undertaking short public surveys of 1,000 voting age adults to help inform public debates and promote understanding of Texans’ opinions on emerging issues.

1. We asked citizens across
the state to find out.
WHAT DO
TEXANS
THINK ABOUT
ARTIFICIAL
INTELLIGENCE?

2. MOST TEXANS ARE COMFORTABLE WITH
SOME USE OF AI.
WHILE MANY ARE SOMEWHAT
SKEPTICAL OF GOVERNMENT AI USAGE
AS A GENERAL CONCEPT, THEY ARE
MORE SUPPORTIVE WHEN IT MEANS
FASTER SERVICES AND IMPROVED
ACCESS TO INFORMATION.
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What we learned:

3. 55%
Agree
28%
Neutral / No
opinion
17%
Disagree
55%ARE COMFORTABLE WITH
ARTIFICIAL INTELLIGENCE USED
IN SOME AREAS OF THEIR LIFE.
"I am comfortable having Artificial Intelligence
(e.g., chatbots, robots, virtual assistants, intelligent
machines, etc.) used in some areas of my life.”
MORE THAN HALF OF TEXANS
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MILLENNIALS ARE MORE
COMFORTABLE WITH AI:
59% agree vs.
51% of Baby Boomers
*1,000 Texas adults surveyed in November 2017.

4. 43%
Agree
33%
Neutral / No opinion
25%
Disagree
ONLY 4 IN 10
AGREEARTIFICIAL INTELLIGENCE COULD
IMPROVE GOVERNMENT INTERACTIONS
WITH CITIZENS.
"I believe Artificial Intelligence (e.g. virtual assistants, chatbots)
could improve state agencies' interactions with citizens."
TEXANS ARE GENERALLY LESS CERTAIN
ABOUT AI IN GOVERNMENT
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*1,000 Texas adults surveyed in November 2017.

5. 60%
Agree
25%
Neutral / No
opinion
15%
Disagree
6 IN 10SUPPORT AI IN GOVERNMENT
IF APPLIED TO CONCEPT OF
FASTER SERVICE.
"Using a virtual agent to help citizens get quicker
responses to questions about government services
would be an appropriate use of AI.”
HOWEVER, MOST TEXANS
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*1,000 Texas adults surveyed in November 2017.

6. 57%
Agree
24%
Neutral / No
opinion
19%
Disagree
NEARLY 3 OUT OF 5
WOULD CONSIDER USING
AI TO GET INFORMATION
ON GOVERNMENT.
"I would consider using an AI interface, such as Alexa
or Google Home, to get information on government
programs or apply for government services."
AND A MAJORITY OF TEXANS
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*1,000 Texas adults surveyed in November 2017.

7. RECOMMENDATIONS
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Most citizens are ready for AI, provided government
agencies implement it responsibly and to improve
user experiences for their constituents. And the
benefits can be game-changing.
We suggest decision makers in government, public
service agencies, and digital government programs
consider the following when looking to leverage AI:
1) Be clear and transparent about how AI will make it
easier to get information or apply for services
2) Demonstrate how virtual agents can reduce
traditional wait times
3) Employ AI interfaces that citizens are already
comfortable using, e.g. digital home assistants

8. McGuire Research Services
polled 1,000 Texas adults for
Accenture in November 2017.
Visit us to learn more about
our work in the State of Texas.
RESEARCH
METHODOLOGY
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