Explore five trends for utilities organizations to embrace the primacy of people in the digital age.

1. The Accenture
Technology Vision
2016 for Utilities
Five trends for utilities organizations
to embrace the primacy of people in
the digital age

2. 2Copyright © 2016 Accenture All rights reserved.
Impact of digital on utilities?
84% believe that the
Industrial Internet and
the Internet of Things will
cause significant change
or completely transform
the utilities industry
Winners in the digital economy will put people first
Intelligent automation is the launching pad for
new growth and innovation. Powered by
artificial intelligence, the next wave of solutions
will gather unprecedented amounts of data from
disparate systems and—by weaving systems,
data and people together—create solutions that
fundamentally change the organization, as well
as what it does and how it does it.
88.1% anticipate that
the pace of technology
will rapidly increase over
the next three years
As technology advancements continue to
accelerate at an unprecedented rate -
dramatically disrupting the workforce -
companies that equip employees, partners and
consumers with new skills can fully capitalize
on these innovations.
Those that do will have unmatched capabilities
to continuously create fresh ideas, develop
cutting-edge products and services, and disrupt
the status quo.
Source: Accenture Technology Vision 2016,utilities executives surveyed.

3. 3Copyright © 2016 Accenture All rights reserved.
Trend 1
Intelligent Automation
Intelligent automation is the launching
pad for new growth and innovation.
Powered by artificial intelligence, the
next wave of solutions will gather
unprecedented amounts of data from
disparate systems and—by weaving
systems, data and people together—
create solutions that fundamentally
change the organization, as well as
what it does and how it does it.
Copyright © 2016 Accenture All rights reserved. 3

4. 4Copyright © 2016 Accenture All rights reserved.
Invest more
heavily in new
systems
Critical to success
in the future?
39% have already realized
more than 16% in cost
savings from automating
systems and process in the
past two years Take what they have
already automated and
develop new service
Trend 1
Intelligent Automation
The top three ways utilities will
change the way they use
automation in the next three years:
Keep cost savings
and reduce budget
88% agree that organizations that use artificial
intelligence technologies to complement and augment
natural intelligence will emerge as leaders in the next
generation
Source: Accenture Technology Vision 2016,utilities executives surveyed.

5. 5Copyright © 2016 Accenture All rights reserved.
Trend 2
Liquid Workforce
By exploiting technology to enable
workforce transformation, leading
companies will create highly adaptable
and change-ready enterprise
environments that are able to meet
today’s dynamic digital demands.
Copyright © 2016 Accenture All rights reserved. 5

6. 6Copyright © 2016 Accenture All rights reserved.
Trend 2
Liquid Workforce
Utilities need to embrace digital technologies to reshape
how work gets done, define a new talent strategy and
develop an employee value proposition that attracts and
engages the utilities workforce of the future
How to start today?
54%
believe that more than half of the jobs
in their organization will have digital
components in the next three years
72%
believe a more “fluid” or transient
workforce will improve innovation
Source: Accenture Technology Vision 2016,utilities executives surveyed.

7. 7Copyright © 2016 Accenture All rights reserved.
Trend 3
The Platform Economy
Industry leaders are unleashing
technology’s power by developing
platform-based business models and
strategies to capture new growth
opportunities, ultimately driving the
most profound change in the global
macroeconomic environment since
the Industrial Revolution.
Copyright © 2016 Accenture All rights reserved. 7

8. 8Copyright © 2016 Accenture All rights reserved.
Trend 3
The Platform Economy
Important to an organization’s
growth strategy?
95%
believe that success for the industry is tied
to the ability to adopt a platform-based
business model and engage in ecosystems
of digital partners
In the next three to five years,
the utilities industry will see
tremendous growth in platform-
based business models,
ecosystems and solutions to
create value and drive growth
for the core business
Source: Accenture Technology Vision 2016,utilities executives surveyed.

9. 9Copyright © 2016 Accenture All rights reserved.
Trend 4
Predictable Disruption
Fast-emerging digital ecosystems are
creating the foundation for the next
big wave of enterprise disruptions by
straddling markets and blurring
industry boundaries; forward-thinking
leaders can proactively predict these
ecosystem trajectories to gain a
competitive advantage.
Copyright © 2016 Accenture All rights reserved. 9

10. 10Copyright © 2016 Accenture All rights reserved.
Trend 4
Predictable Disruption
82%
agree that utilities organizations
are being increasingly pressed to
reinvent themselves and evolve
their business before they are
disrupted from the outside or by
their competitors
Source: Accenture Technology Vision 2016,utilities executives surveyed.

11. 11Copyright © 2016 Accenture All rights reserved.
Trend 4
Digital Trust
Trust is a cornerstone of the digital
economy. To gain the trust of
individuals, ecosystems and regulators
in this new landscape, businesses
must focus on digital ethics as a core
strategy; better security, on its own,
won’t be enough.
Copyright © 2016 Accenture All rights reserved. 11

12. 12Copyright © 2016 Accenture All rights reserved.
Trend 5
Digital Trust
Imperative for the industry?
Digital trust and security is the at the core of
the customer relationship and must be top of
mind as utilities become increasingly digital
85%
believe that trust is the cornerstone of
every business in the digital economy
today
79%
agree that they are exposed to more
risks than they are equipped to handle
as a digital business
Source: Accenture Technology Vision 2016,utilities executives surveyed.

13. 13Copyright © 2016 Accenture All rights reserved.
Join the Conversation
Twitter: @Accenture_Util
LinkedIn: Accenture Utilities
Contact the Author
Stuart Brown
Managing Director – Accenture Technology
Accenture
stuart.brown@accenture.com
Visit
For more information on the Accenture
utilities, visit
http://www.accenture.com/utilities
For more information on the Accenture
TechnologyVision2016,visit
http://www.accenture.com/technologyvision
Source
Utilities executive findings from the
Accenture TechnologyVision 2016 - People
First: The Primacy of People in a Digital
Age,Accenture, 2016.
About Accenture
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About the Accenture Technology
Vision 2016
Accenture conducted a global survey of more than
3,100 business and IT executives across 11 countries
to understand their perspectives on the impact of
technologyon their organizations, and to identify their
priority technologyinvestments over the next few
years. The survey was fielded from Octoberthrough
December2015.