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2. ARTIFICIAL INTELLIGENCE
IS MOVING FROM EXPERIMENTAL
TO EXPONENTIAL
Funding for AI
startups.
Annual compound
growth in G20 since
2010
60%
Number of AI
patents.
Annual compound
growth in G20
since 2010
26%
Source: Accenture Research, Accenture TechVision 2017 Survey, subscribed databases
BIG
DATA
Proportion of 5400
IT and business
execs investing in
AI in next 3 years.
85%
COMPUTING
POWER
AI
TECHNOLOGIES
3. AI TECHNOLOGIES &
APPLICATIONS
HOW DOES IT ALL FIT
TOGETHER? Knowledge
Representation
Search and
Optimization
Predictive
Systems
Biometrics, Facial
& Gesture
Recognition
Genomic and
*iomic Analysis
Virtual Agent
Personality
Insight
Expert Systems
(Inference)
Intelligent
Automation
Recommendation
Systems
Text, speech
image & video
analytics
Augmented
Reality
Deep Learning
Shallow Learning
Deep Neural
Networks
Intelligent
Products
NaturalLanguage
Understanding
Computer
Vision
Speech to
Text
Regression
SVM
Audio & Signal
Processing
APPLICATIONS
Enable intelligent Enterprise using Machine
Learning & Supporting Technologies
AI CAPABILITIES
Complement Machine Learning to Comprehend,
Reason, Predict & Optimize Constraints
MACHINE LEARNING
Algorithms & Architectures that allow ‘learning’
DEEP & SHALLOW LEARNING
Supervised, Semi Supervised, Unsupervised,
Reinforcement
4. EMPOWERING
HEALTHCARE WITH
ARTIFICIAL INTELLIGENCEDATACOMPLEXITY
Structured, Stable,
Low-Volume
Unstructured, Volatile,
High-Volume
WORK COMPLEXITYRoutine,
Predictable, Rules-
based
Ad-Hoc, Unpredictable,
Judgment-based
EFFECTIVENESS
• Patient Flow Management
• Clinical Workflow Management
• Nursing Handoffs
• Operating Room Scheduling
INNOVATION
• Biomedical Research
• Medical Ethics Rulings
• e-Consulting
EFFICIENCY
• Physician authorization requests
• Ordering Labs
• e-Prescribing
• Appointment Scheduling
EXPERT
• Robotics-aided surgery
• Medical specialist diagnosis
• Prescription advising
• Simple medical diagnosis
AUGMENT
AUTOMATE
5. IN THE PRESS
QUANTUM
COMPUTING
Quantum computing to
help speed up drug
discovery
VISUAL
ASSISTANT
AI-powered solution, to
assist visually impaired
people in gaining more
insight
INTELLIGENT
PATIENT CARE
ADVANTICS™ platform to improve
patient outcomes and reduce cost of
treating cardiovascular conditions
TUMOR
BOARD
Digital Healthcare for
cancer patients based on
Roche’s NAVIFY Tumor
Board solution.
6. AI-EMPOWERED
BUSINESSES KNOW
THE POWER
OF • DATA
• AUTOMATION & AUGMENTATION
• FOCUS & EXPERIMENTATION
• THE NETWORK EFFECT
• RESPONSIBLE AI
COMPREHEND
LEARN SENSE
ACT
DECIDE
7. DRUG DISCOVERY
Apply ML to scientific data
to predict activity and
toxicity with much higher
precision
PRECISION MEDICINE
Identify patterns for multifactorial
diseases and target those with high
specificity
CLINICALTRIALS
Predict drug interaction with
targets, allowing clinical trial
experimentation to be reduced
PHARMACOVIGILANCE
Learn from safety pattern to
predict risks of adverse effects
DISEASE
MANAGEMENT AI
enhances patient
monitoring to better
manage diseases
THE NEW POSSIBLE
IN LIFE SCIENCES
8. EMPOWERING NEW
BUSINESS OUTCOMES
AT SPEED AND SCALE
NEW SPEED
TO MARKET
REDEFINE
WORKFORCE
CREATE NEW
REVENUE
STREAM
OPEN
NEW MARKETS
REIMAGINE
PRODUCTS &
SERVICES
10. NOVARTIS LEADERS BELIEVE DIGITAL
WILL TRANSFORM HEALTHCARE
Le Temps, Oct 2017
J. Reinhart, Novartis chairmanFinancial Times, Sep 2017,
Vas Narasimhan, Novartis CEO
World Economic
Forum Davos, Jan
2018
AI WILL HELP
NOVARTIS
SAVING
BILLIONS IN
NEW DRUG
DEVELOPMENT
11. NOVARTIS 5 YEARS
DIGITAL AMBITION
ADVANCED ANALYTICS
COGNITIVE & RPA
ENTERPRISE DATA
REPOSITORY
IOT
API
CLOUD
BUSINESS
STRATEGY
INNOVATE
SELL
OPERATE
ENTERPRISE-WIDE
ENABLERS
TECHNOLOGY
CAPABILITIES
INDUSTRY LEADER IN
ADVANCED ANALYTICS
1. Data as a strategic asset
2. World-class advanced analytics
capabilities
NEW NOVARTIS DIGITAL
OPERATING MODEL
3. Empowered leader and business
ownership
4. Expert support and supporting
governance and incentives
DIGITAL TALENT AND
CAPABILITY PROGRAM
5. Leadership capabilities, new way of
working and attractive careers for
digital talent
12. AROUND THE
PATIENT INNOVATOR
DIGITAL MEDICINES
COMPANIES FOCUSED ONTHE
PATIENT JOURNEY
• Drive HCP engagement through
improved multichannel targeting
• Patient journey analysis using
RWE to improve drug adherence
CREATE DIFFERENTIATED
SERVICES AND RUN
EFFICIENT OPERATIONS
LEAN
INNOVATORS
FINANCIALLY-DRIVEN,
EFFICIENT OPERATORS
• Improve clinical trial selection by
differentiating responders to non-
responders
• Ensure 100% up-time of
manufacturing machines to
ensure drug fulfillment
• Automated financial forecasting
NEW HEALTH
DIGITALS
DIGITAL-TO-HEALTH OR
HEALTH-TO-DIGITAL
COMPANIES
• Remote clinical trial monitoring
• Illness detection through image
recognition
13. It takes years and billions
to discover and
commercialize new drugs
– though application of AI,
Novartis aims to reduce
costs of drug
development by 25%
AI FOR
DRUG DEVELOPMENT
AI OPTIMIZES
CLINICAL TRIALS
1. Improve global trial cost-
efficiency
2. Optimized site allocation
3. Give earlier notification of
trials falling behind
schedule
4. Identify non-enrolling sites
5. Provide an evidence-
based and forward-
looking quality risk
assessment
14. Novartis visits 100000
Health Care Professionals
every day – But do we
address the right HCPs
and do we address them
in the right way?
AI FOR
INCREASING TOP LINE SALES
AI OPTIMIZES HCP
ENGAGEMENTS
1. Increase Drug
prescriptions
2. Timely and targeted
actions with HCP
3. Optimize resource
allocation
4. Better ROI on marketing
spend
15. AI REQUIRES
NEW SKILLS
Novartis hires new talent,
trains existing workforce
and leverages its
partner ecosystem –
deploying a federated
hub and spoke model
HIRING
Selective recruitments for data
scientists and data engineers
DIGITAL ACADEMY
Train executives and analytics
workforce to understand the art
of possible
PARTNER ECOSYSTEM
Complement workforce and
infuse innovation using
differentiated sourcing and
engagement models
ROLES
DATA
SCIENTIST
SOLUTION
ARCHITECT
BUSINESS
ANALYST
BIG DATA
ENGINEER
DATA
ANALYST
VISUALIZATION
EXPERT
PROJECT
MANAGER
PRIVACY
EXPERT
BUSINESS
DOMAIN
EXPERT(S)
16. THE NEW IMPERATIVES
GETTING YOUR AI
TRANSFORMATION RIGHT
NEW
COLLABORATION
MODELS
GOVERNANCE
ECOSYSTEM
OF INNOVATION
E2E
CAPABILITIES
THAT SCALE
OPERATING
MODEL
CHANGE
MANAGEMENT
17. UNTRAP
NEW DATA &
INTELLIGENCE
New data sources and new
data science for speed to
insight
DISCOVER
NEW BUSINESS
OPPORTUNITIES
New business models and revenue
streams for speed to confidence
DEFINE
NEW WAYS OF WORKING
Responsible AI implementation for speed to adoption
SCALE
WITH
NEW AGILITY
Automation and augmentation via
Platforms, Ecosystems & Solutions
for speed to efficiency
DO THINGS DIFFERENTLY
DO DIFFERENT THINGS
CREATE
NEW PRODUCTS &
SERVICES
New ways to engage customers for
speed to value
HOW WE DO IT
HUMAN + MACHINE
= SUPERPOWERS
AI technologies and applications are powering analytics and businesses in new ways - to sense, comprehend, decide, act and learn in order to unlock an abundance of new economic possibilities that were previously hidden or unreachable.
The new imperative is to transform every facet of your business through intelligent technology and human ingenuity to become an intelligent enterprise. This isn’t a world of old rules-based processes, but more of what we call a living process full of constant learning loops and adaptation - finding the right balance between automation and augmentation.
What does an AI-powered business look like?
DATA - They understand the power of data as the fuel that feeds the AI engine to drive better decisions and outcomes
AUTOMATION & AUGMENTATION – understanding which processes machines make better decisions, and when humans do and when one should augment the other
FOCUS & EXPERIMENTATION – constant learning loops
THE NETWORK EFFECT –
RESPONSIBLE AI – harnessing the power of AI to drive the right business outcomes that are consistent with corporate and societal values
Industrialized Solutions unlocking new outcomes across the value chain
Companies that have embraced the AI agenda are driving new outcomes across their business. Businesses are able to find new efficiencies in their core business that unlocks capital that they can use to invest in the new and reimagine new products, services and revenue streams. Those who get it right start from the top down and focus on the right areas of their business to reimagine every process, every function ---
How can person be more effective doing job they do today – e.g. banking AML/KYC – humans doing investigations – 80% false positive – ML is flipping ratio – so work is more effective and productive
Find area of business that it will impact – e.g. wireless it’s front office – cross-sell effectiveness/ FS it’s back office and regulation/ Pharma starting in R&D – using deep learning to accelerate time to market
Lots of experimentation needed – find right problem, human + machine = superpowers for people. Human empowerment – we haven’t invented industries yet.
How do we do it? It’s the ultimate combination of human and machine to optimize people, processes and technology
Un-trap New Intelligence:
Finding answers to the biggest questions starts with data, and ensuring you are capitalizing on vast data sources available within your own business – dark data, unstructured, and third party sources. Thanks to the power of AI/Machine Learning and advanced algorithms, we have moved from the era of big data, to the era of ALL data and that is helping clients create a more holistic view of their customer and creating more operational efficiencies. Metadata management and talent are important factors and doing this responsibly ensures that you’ve accounted for fairness and transparency in your algorithms and aren’t scaling bias.
Scale with New Agility: Add experimentation and OODA content here (fast iterations, highly distributed across its various functions, rapid learning and inflight adjustment, and a high degree of autonomy),
People/Process – where do you automate vs where do you augment
Tech - There’s been a chronic underinvestment in IT over the last twenty years so the ability to innovate and to do it a scale is hampered by the need to keep the legacy or core business running. Digital decoupling techniques and a new set of technologies like real-time data lakes, artificial intelligence, APIs and microservices allow us to build powerful digital solutions on top of legacy systems and paper back offices. Cloud-based, as-a-service models and open-source tools are making it easier for enterprises to scale this new intelligence across their enterprise.
Discover New Opportunities:
New intelligence is powering predictions thanks to robust data and industrialized + bespoke models – illuminating new opportunities and probable business outcomes
that is helping shape overall business/investment strategy. With a more holistic customer view, it’s easier to spot new revenue potential and reimagine your business model.
Create New Products and Services: Intelligent Technologies and Applications can be used to power new products and services that elevate and extend core business models. New partner ecosystems can create seamless customer experiences with new revenue streams. Network Effect – every customer transaction enriches
All of this is underpinned by Defining New Ways of Working: Putting people at the center. AI and Intelligent Technologies and applications can change the way people work. Machines can augment humans with tools like AR/VR, bots, and design-led dashboards that empower employees to make more intelligent decisions, faster, and to offload more rote tasks so they can focus energy on strategy. Humans, too, can augment machine, by refining algorithms and ensuring certain automated tasks and applications, like customer care, respond in a way that reflects corporate values. Training and reskilling is a key corporate responsibility when applying AI technology across your organization. Management – move from all knowing manager who issues commands to a manager driven by the data. How do you manage your operations in this new world? What kind of dashboard and business reporting is needed?
Financial management and governance – How does your financial reporting process need to accommodate the dynamism of a business which may make intraday changes to parts of its operation entirely autonomously? Operations: how do you manage your AI operations? E.g. Model drift, kaizen / continuous performance improvement, reliability engineering (bias, prejudice, false positives/negatives, legal risk)
It’s no secret that artificial intelligence is powering our new ambitions. It’s rewriting the rules of human experience and redefining what’s possible across every industry in the world today. So what do you next?
The critical first step is to look for and unlock hidden value within your own business. Using artificial intelligence, we help collect, interpret, and enhance data to generate actionable insights and find new opportunities for business growth. And we help you empower your employees with AI-enabled tools so they can operate more intelligently and efficiently, freeing up time to focus on new strategic opportunities. With our industry-specific expertise in analytics, strategy and technology and our industrialized solutions and partners, we are uniquely positioned to help you operate as an intelligent business, anywhere in the world. By embedding AI into the core of your business, you’ll not only unlock trapped value, but also create new value to help you realize tangible results.
Let’s discover your ambition.