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Virtual Care – Just What The Consumer Ordered

Consumers want to move full speed ahead into the era of virtual care, but the healthcare industry has yet to catch up. Virtual care presents approximately a $10T opportunity for the industry.

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Virtual Care – Just What The Consumer Ordered

  1. 1. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. PATIENTS’ HEALTH NEEDS ARE NOT BEING MET Approximately 70% of all consumers are interested in receiving virtual healthcare services. Yet only 20% have experienced them. Virtual care presents approximately a $10T+ opportunity.
  2. 2. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. TEMPORARY TRIAGE In the mid 2000s, consumer desire for improved care led to a boom in medical facility construction. It fell short. • Yearly usage of retail clinics and urgent care centers has dropped 2,000 visits per site since 2014. • Locations often offer limited services that only partially meet patients’ needs. • Consumers don’t want more facilities. They want more convenience.
  3. 3. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. CONSUMERS ARE TAKING CHARGE Health care providers must understand a patient’s mentality in order to satisfy their desires as consumers. • Patients see themselves as the primary decision-maker for their health needs. • 85% of patients decide when, where and how to receive services. • Family and friends are key participants in health decision-making.
  4. 4. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. VIRTUAL CARE, REAL CONVENIENCE Virtual care adds flexibility in addressing patients’ demands: • Delivers on the patient’s terms. • Supplies around-the-clock service. • Provides accessibility independent of location. • Increases patient engagement in their own care.
  5. 5. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. READY FOR THE REVOLUTION Consumers are eager to embrace a host of virtual care offerings. Virtual healthcare services consumers would “probably” or “definitely” use: Source: Accenture 2017 Consumer Survey on Virtual Health
  6. 6. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. CAPITALIZE QUICKLY OR GET DISRUPTED The next generation of patients will demand virtual care as part of their full health portfolio. It's time to reimagine and reinvent the ambulatory care model with virtual approaches that enable family, friends and other non-clinical caregivers to be part of clinical encounters. Will you meet their needs? Organizations must rapidly pursue easy-to-implement services or risk getting left behind as the sector scales up.
  7. 7. Learn more about how virtual care will transform the health industry with our full report: @AccentureStrat Follow us on LinkedIn Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. VIRTUAL CARE: JUST WHAT THE CONSUMER ORDERED JOIN THE CONVERSATION:

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