SlideShare une entreprise Scribd logo
1  sur  14
Télécharger pour lire hors ligne
WHATDO
CITIZENS
WANT?10 KEY INSIGHTS FOR PUBLIC
SERVICE IN SINGAPORE
Results from Part 2 of the 2018
Accenture Public Service Citizen Survey
How do
Singapore
citizens think
and feel about
public service?
AS PART OF OUR GLOBAL SURVEY, WE ASKED
OVER 1,000SINGAPORECITIZENSFOR
THEIR OPINIONS ON MORE THAN 50 PUBLIC
SERVICE TOPICS.
10 KEY
RECOMMENDATIONS
EMERGED
FRANCE
SINGAPORE
AUSTRALIA
UNITED
KINGDOM
GERMANY
UNITED
STATES
EVEN MORE CITIZENS IN CERTAIN SEGMENTS AGREE THAT GOVERNMENT
IS AT LEAST AS QUALIFIED AS THE PRIVATE SECTOR TO DELIVER AI:
80%
CITIZENS AGED 65+
of citizens see government as
equally or more qualified than
the private sector to deliver AI
enabled technologies and call
out public agencies as equally
or more innovative than
private providers
72CITIZENS BELIEVE
GOVERNMENT IS AS
QUALIFIED AS THE
PRIVATE SECTOR IN
DELIVERING
ARTIFICIAL
INTELLIGENCE (AI)
%
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens are more comfortable
using AI today vs. 12 months ago,
and would use an AI chatbot to
access public services
>46%
SOME SEGMENTS ARE EVEN MORE COMFORTABLE WITH AI
TODAY VS. 12 MONTHS AGO, INCLUDING:
73% 66%
CITIZENS AGED
25-34
67%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
STUDENTS
59%
CITIZENS LIVING
IN URBAN AREAS
CITIZENS
WANT
GOVERNMENT
TO USE AI TO
CONNECT
WITH THEM
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens would participate in a team to
improve services and would share
feedback to enable an agile approach
for the rapid release of new services
47%CITIZENS
WANT TO JOIN
A COMMITTEE
AND SUPPORT
THE USE OF AI
TO IMPROVE
PUBLIC
SERVICES
EVEN MORE CITIZENS AMONG CERTAIN SEGMENTS
WOULD HELP BY JOINING A COMMITTEE:
58% 54%
CITIZENS AGED
25-34
58%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
STUDENTS
of citizens favour the use of AI in protecting data,
reducing fraud, and delivering better services in
pensions & benefits, and public safety agencies as
well as higher education
>55%
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
1IN3citizens call personalised public services
a top priority and consider their pensions
and benefits agency effective in using AI
to better personalise services
CITIZENS WANT
TO SHARE MORE
DATA FOR
INCREASED
PERSONALISATION
AND GREATER
BENEFITS of citizens would share biometric data
(such as fingerprints) with government
to get more personalised services
84%
MORE CITIZENS IN SOME SEGMENTS VIEW PENSIONS AND
BENEFITS AGENCIES AS EFFECTIVE IN USING AI TO BETTER
PERSONALISE SERVICES:
44% 44%
CITIZENS WHO WORK IN THE PUBLIC SECTORSTUDENTS
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
73%of citizens think that all
government agencies should
prioritise protecting citizen data
and national infrastructure
CITIZENS WANT
SECURITY
EMBEDDED IN
PUBLIC SERVICES
CITIZENS WITHIN KEY SEGMENTS AGREE WITH THE OVERALL
POPULATION ON EMBEDDING SECURITY IN PUBLIC SERVICES:
70% 70%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
73%
CITIZENS LIVING
IN URBAN AREAS
STUDENTS
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens say that their concerns
about cybercrime outweigh their
concerns about physical crime
CITIZENS ARE MORE
CONCERNED ABOUT
CYBERCRIME THAN
PHYSICAL CRIME
54%
6IN10citizens believe government
and pensions or benefits
agencies, specifically, should
use AI to prevent hacking
CITIZENS WITHIN KEY SEGMENTS AGREE WITH THE OVERALL
POPULATION ON CONCERNS FOR CYBERCRIME:
56% 56%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
54%
CITIZENS LIVING
IN URBAN AREAS
STUDENTS
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens would make more
international purchases online
and would contribute more to
nonprofits if they believed they
were safe from cybercrime
>67CITIZENS WANT
TO BUY AND
DONATE MORE
BUT NEED TO
FEEL SAFE FROM
CYBERCRIME
TO DO SO
SOME SEGMENTS WOULD BE EVEN MORE LIKELY
TO BUY AND DONATE MORE IF THEY FELT SAFE
FROM CYBERCRIME:
>78% >74%
CITIZENS AGED
25-34
>75%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
STUDENTS
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
%
All percentages are for all citizens surveyed. N=6,098 including United States
(n=1,042), Australia (n=1,011), United Kingdom (n=1,016), Singapore (n=1,015),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months
(n=1,890), Citizens aged 25-34 (n=1,490), Citizens who work in public
sector (n=1,525), Citizens living in metro areas of 50,000+ (n=4,391)
>60of citizens consider the police
a “trusted and respected”
profession
40of citizens would consider
joining the police force
CITIZENS
VALUE AND
SUPPORT LAW
ENFORCEMENT
47% 48%
CITIZENS AGED
25-34
46%
CITIZENS WHO WORK
IN THE PUBLIC SECTOR
STUDENTS
AMONG CERTAIN SEGMENTS, THE WILLINGNESS TO
CONSIDER JOINING THE POLICE FORCE IS EVEN HIGHER:
%
%
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens want border protection
agencies to partner with companies
(e.g. airlines) to streamline
immigration checks
CITIZENS
WANT BORDER
PROTECTION
AGENCIES TO
IMPROVE
THEIR TRAVEL
EXPERIENCE of citizens want border protection
agencies to provide insights around
international destinations
64%
SUPPORT FOR BORDER PROTECTION AGENCIES’ PARTNERING
WITH COMPANIES IS EVEN HIGHER AMONG CERTAIN
SEGMENTS OF CITIZENS, INCLUDING:
61%
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
78%
CITIZENS AGED 65+
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
of citizens sell goods and services to other
citizens using digital economy applications
68%CITIZENS WANT
MORE CERTAINTY
AROUND THE TAX
IMPLICATIONS OF
USING THE DIGITAL
ECONOMY
CITIZENS IN CERTAIN SEGMENTS ARE NOT AS CONCERNED.
SMALLER PROPORTIONS LACK CONFIDENCE THAT THEY PAY
THE APPROPRIATE TAXES WHEN THEY USE THE DIGITAL
ECONOMY TO SELL, INCLUDING:
48% 49%
CITIZENS WHO WORK IN THE PUBLIC SECTORSTUDENTS
of citizens who sell goods and
services using the digital economy
are not confident they pay the
appropriate taxes
53%
Digital economy defined as web or mobile applications that enable citizens to connect in order to sell and buy products and services directly from each other
Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore
(n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016),
France (n=1,008) and Germany (n=1,006).
Current students & students attending within past/next 12 months (n=445),
Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the
public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
TO LEARN
MORE FROM
OUR EXPERTS,
CONNECT,
FOLLOW OR
CONTACT
WEE WEI NG
MANAGING DIRECTOR,
Health & Public Service, ASEAN
CARL WARD
GROUP TECHNOLOGY OFFICER,
Health & Public Service
1
6
ABOUT
ABOUT THEACCENTURE
Accenture is a leading global professional
services company, providing a broad range of
services and solutions in strategy, consulting,
digital, technology and operations. Combining
unmatched experience and specialised skills
across more than 40 industries and all business
functions – underpinned by the world’s largest
delivery network – Accenture works at the
intersection of business and technology to help
clients improve their performance and create
sustainable value for their stakeholders. With
449,000 people serving clients in more than 120
countries, Accenture drives innovation to improve
the way the world works and lives.
For more fresh thinking and proven
solutions for a digital world, visit
Accenture Public Service: Experience that
counts, innovation that works and outcomes that
matter for citizens, workers and communities.
RESEARCH
Study results are based on a sample of more than
6,000 citizens aged 18 or older who completed
an online survey in May 2018, with the sample by
country as follows:
United States n=1,042 Singapore n=1,015
Australia n=1,011 France n=1,008
United Kingdom n=1,016 Germany n=1,006
Copyright © 2018 Accenture. All rights reserved.
Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Results for the overall sample in this report are
statistically significant with a confidence level of 95%
and a margin of error of +/-1.3%. Results for each
country are statistically significant with a confidence
level of 95% and a margin of error of +/-3.1%.

Contenu connexe

Plus de accenture

The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023accenture
 
Reinventing Enterprise Operations
Reinventing Enterprise OperationsReinventing Enterprise Operations
Reinventing Enterprise Operationsaccenture
 
Semiconductor Gender Parity Study
Semiconductor Gender Parity StudySemiconductor Gender Parity Study
Semiconductor Gender Parity Studyaccenture
 
The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023accenture
 
Nonprofit reinvention in a time of unprecedented change
 Nonprofit reinvention in a time of unprecedented change Nonprofit reinvention in a time of unprecedented change
Nonprofit reinvention in a time of unprecedented changeaccenture
 
Free to be 100% me
Free to be 100% meFree to be 100% me
Free to be 100% meaccenture
 
The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023accenture
 
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimentoMundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimentoaccenture
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industryaccenture
 
The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023accenture
 
Reimagining the Agenda | Accenture
Reimagining the Agenda | AccentureReimagining the Agenda | Accenture
Reimagining the Agenda | Accentureaccenture
 
Climate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | AccentureClimate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | Accentureaccenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chainaccenture
 
Chemical Companies in the Metaverse
Chemical Companies in the MetaverseChemical Companies in the Metaverse
Chemical Companies in the Metaverseaccenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chainaccenture
 
Value Untangled Slideshare
Value Untangled SlideshareValue Untangled Slideshare
Value Untangled Slideshareaccenture
 
The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022accenture
 
Health Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leavingHealth Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leavingaccenture
 
The Reinvention Reset | Accenture
The Reinvention Reset | AccentureThe Reinvention Reset | Accenture
The Reinvention Reset | Accentureaccenture
 
Metaverse opportunities for the communications industry
 Metaverse opportunities for the communications industry Metaverse opportunities for the communications industry
Metaverse opportunities for the communications industryaccenture
 

Plus de accenture (20)

The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023The Industrialist: Trends & Innovations - June 2023
The Industrialist: Trends & Innovations - June 2023
 
Reinventing Enterprise Operations
Reinventing Enterprise OperationsReinventing Enterprise Operations
Reinventing Enterprise Operations
 
Semiconductor Gender Parity Study
Semiconductor Gender Parity StudySemiconductor Gender Parity Study
Semiconductor Gender Parity Study
 
The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023The Industrialist: Trends & Innovations - March 2023
The Industrialist: Trends & Innovations - March 2023
 
Nonprofit reinvention in a time of unprecedented change
 Nonprofit reinvention in a time of unprecedented change Nonprofit reinvention in a time of unprecedented change
Nonprofit reinvention in a time of unprecedented change
 
Free to be 100% me
Free to be 100% meFree to be 100% me
Free to be 100% me
 
The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023The Industrialist: Trends & Innovations - February 2023
The Industrialist: Trends & Innovations - February 2023
 
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimentoMundo gamer e a oportunidade de entrada pela abordagem do movimento
Mundo gamer e a oportunidade de entrada pela abordagem do movimento
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industry
 
The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023The Industrialist: Trends & Innovations - January 2023
The Industrialist: Trends & Innovations - January 2023
 
Reimagining the Agenda | Accenture
Reimagining the Agenda | AccentureReimagining the Agenda | Accenture
Reimagining the Agenda | Accenture
 
Climate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | AccentureClimate Leadership Eleventh Hour | Accenture
Climate Leadership Eleventh Hour | Accenture
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
 
Chemical Companies in the Metaverse
Chemical Companies in the MetaverseChemical Companies in the Metaverse
Chemical Companies in the Metaverse
 
Sustainable Value Chain
Sustainable Value ChainSustainable Value Chain
Sustainable Value Chain
 
Value Untangled Slideshare
Value Untangled SlideshareValue Untangled Slideshare
Value Untangled Slideshare
 
The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022The Industrialist: Trends & Innovations - November 2022
The Industrialist: Trends & Innovations - November 2022
 
Health Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leavingHealth Experience: The difference between loyalty & leaving
Health Experience: The difference between loyalty & leaving
 
The Reinvention Reset | Accenture
The Reinvention Reset | AccentureThe Reinvention Reset | Accenture
The Reinvention Reset | Accenture
 
Metaverse opportunities for the communications industry
 Metaverse opportunities for the communications industry Metaverse opportunities for the communications industry
Metaverse opportunities for the communications industry
 

Dernier

Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXTarek Kalaji
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 

Dernier (20)

Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
20230104 - machine vision
20230104 - machine vision20230104 - machine vision
20230104 - machine vision
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBX
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 

What Do Citizens Want? 10 Key Insights for Public Service in Singapore

  • 1. WHATDO CITIZENS WANT?10 KEY INSIGHTS FOR PUBLIC SERVICE IN SINGAPORE Results from Part 2 of the 2018 Accenture Public Service Citizen Survey
  • 2. How do Singapore citizens think and feel about public service? AS PART OF OUR GLOBAL SURVEY, WE ASKED OVER 1,000SINGAPORECITIZENSFOR THEIR OPINIONS ON MORE THAN 50 PUBLIC SERVICE TOPICS. 10 KEY RECOMMENDATIONS EMERGED FRANCE SINGAPORE AUSTRALIA UNITED KINGDOM GERMANY UNITED STATES
  • 3. EVEN MORE CITIZENS IN CERTAIN SEGMENTS AGREE THAT GOVERNMENT IS AT LEAST AS QUALIFIED AS THE PRIVATE SECTOR TO DELIVER AI: 80% CITIZENS AGED 65+ of citizens see government as equally or more qualified than the private sector to deliver AI enabled technologies and call out public agencies as equally or more innovative than private providers 72CITIZENS BELIEVE GOVERNMENT IS AS QUALIFIED AS THE PRIVATE SECTOR IN DELIVERING ARTIFICIAL INTELLIGENCE (AI) % Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 4. of citizens are more comfortable using AI today vs. 12 months ago, and would use an AI chatbot to access public services >46% SOME SEGMENTS ARE EVEN MORE COMFORTABLE WITH AI TODAY VS. 12 MONTHS AGO, INCLUDING: 73% 66% CITIZENS AGED 25-34 67% CITIZENS WHO WORK IN THE PUBLIC SECTOR STUDENTS 59% CITIZENS LIVING IN URBAN AREAS CITIZENS WANT GOVERNMENT TO USE AI TO CONNECT WITH THEM Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 5. of citizens would participate in a team to improve services and would share feedback to enable an agile approach for the rapid release of new services 47%CITIZENS WANT TO JOIN A COMMITTEE AND SUPPORT THE USE OF AI TO IMPROVE PUBLIC SERVICES EVEN MORE CITIZENS AMONG CERTAIN SEGMENTS WOULD HELP BY JOINING A COMMITTEE: 58% 54% CITIZENS AGED 25-34 58% CITIZENS WHO WORK IN THE PUBLIC SECTOR STUDENTS of citizens favour the use of AI in protecting data, reducing fraud, and delivering better services in pensions & benefits, and public safety agencies as well as higher education >55% Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 6. 1IN3citizens call personalised public services a top priority and consider their pensions and benefits agency effective in using AI to better personalise services CITIZENS WANT TO SHARE MORE DATA FOR INCREASED PERSONALISATION AND GREATER BENEFITS of citizens would share biometric data (such as fingerprints) with government to get more personalised services 84% MORE CITIZENS IN SOME SEGMENTS VIEW PENSIONS AND BENEFITS AGENCIES AS EFFECTIVE IN USING AI TO BETTER PERSONALISE SERVICES: 44% 44% CITIZENS WHO WORK IN THE PUBLIC SECTORSTUDENTS Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 7. 73%of citizens think that all government agencies should prioritise protecting citizen data and national infrastructure CITIZENS WANT SECURITY EMBEDDED IN PUBLIC SERVICES CITIZENS WITHIN KEY SEGMENTS AGREE WITH THE OVERALL POPULATION ON EMBEDDING SECURITY IN PUBLIC SERVICES: 70% 70% CITIZENS WHO WORK IN THE PUBLIC SECTOR 73% CITIZENS LIVING IN URBAN AREAS STUDENTS Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 8. of citizens say that their concerns about cybercrime outweigh their concerns about physical crime CITIZENS ARE MORE CONCERNED ABOUT CYBERCRIME THAN PHYSICAL CRIME 54% 6IN10citizens believe government and pensions or benefits agencies, specifically, should use AI to prevent hacking CITIZENS WITHIN KEY SEGMENTS AGREE WITH THE OVERALL POPULATION ON CONCERNS FOR CYBERCRIME: 56% 56% CITIZENS WHO WORK IN THE PUBLIC SECTOR 54% CITIZENS LIVING IN URBAN AREAS STUDENTS Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 9. of citizens would make more international purchases online and would contribute more to nonprofits if they believed they were safe from cybercrime >67CITIZENS WANT TO BUY AND DONATE MORE BUT NEED TO FEEL SAFE FROM CYBERCRIME TO DO SO SOME SEGMENTS WOULD BE EVEN MORE LIKELY TO BUY AND DONATE MORE IF THEY FELT SAFE FROM CYBERCRIME: >78% >74% CITIZENS AGED 25-34 >75% CITIZENS WHO WORK IN THE PUBLIC SECTOR STUDENTS Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943) %
  • 10. All percentages are for all citizens surveyed. N=6,098 including United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), Singapore (n=1,015), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=1,890), Citizens aged 25-34 (n=1,490), Citizens who work in public sector (n=1,525), Citizens living in metro areas of 50,000+ (n=4,391) >60of citizens consider the police a “trusted and respected” profession 40of citizens would consider joining the police force CITIZENS VALUE AND SUPPORT LAW ENFORCEMENT 47% 48% CITIZENS AGED 25-34 46% CITIZENS WHO WORK IN THE PUBLIC SECTOR STUDENTS AMONG CERTAIN SEGMENTS, THE WILLINGNESS TO CONSIDER JOINING THE POLICE FORCE IS EVEN HIGHER: % % Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 11. of citizens want border protection agencies to partner with companies (e.g. airlines) to streamline immigration checks CITIZENS WANT BORDER PROTECTION AGENCIES TO IMPROVE THEIR TRAVEL EXPERIENCE of citizens want border protection agencies to provide insights around international destinations 64% SUPPORT FOR BORDER PROTECTION AGENCIES’ PARTNERING WITH COMPANIES IS EVEN HIGHER AMONG CERTAIN SEGMENTS OF CITIZENS, INCLUDING: 61% Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). 78% CITIZENS AGED 65+ Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 12. of citizens sell goods and services to other citizens using digital economy applications 68%CITIZENS WANT MORE CERTAINTY AROUND THE TAX IMPLICATIONS OF USING THE DIGITAL ECONOMY CITIZENS IN CERTAIN SEGMENTS ARE NOT AS CONCERNED. SMALLER PROPORTIONS LACK CONFIDENCE THAT THEY PAY THE APPROPRIATE TAXES WHEN THEY USE THE DIGITAL ECONOMY TO SELL, INCLUDING: 48% 49% CITIZENS WHO WORK IN THE PUBLIC SECTORSTUDENTS of citizens who sell goods and services using the digital economy are not confident they pay the appropriate taxes 53% Digital economy defined as web or mobile applications that enable citizens to connect in order to sell and buy products and services directly from each other Percentages are for citizens surveyed in Singapore. N=6,098 including Singapore (n=1,015), United States (n=1,042), Australia (n=1,011), United Kingdom (n=1,016), France (n=1,008) and Germany (n=1,006). Current students & students attending within past/next 12 months (n=445), Citizens aged 25-34 (n=248) and 65+ (n=40), Citizens who work in the public sector (n=295), Citizens living in urban areas of 50,000+ (n=943)
  • 13. TO LEARN MORE FROM OUR EXPERTS, CONNECT, FOLLOW OR CONTACT WEE WEI NG MANAGING DIRECTOR, Health & Public Service, ASEAN CARL WARD GROUP TECHNOLOGY OFFICER, Health & Public Service
  • 14. 1 6 ABOUT ABOUT THEACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. For more fresh thinking and proven solutions for a digital world, visit Accenture Public Service: Experience that counts, innovation that works and outcomes that matter for citizens, workers and communities. RESEARCH Study results are based on a sample of more than 6,000 citizens aged 18 or older who completed an online survey in May 2018, with the sample by country as follows: United States n=1,042 Singapore n=1,015 Australia n=1,011 France n=1,008 United Kingdom n=1,016 Germany n=1,006 Copyright © 2018 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Results for the overall sample in this report are statistically significant with a confidence level of 95% and a margin of error of +/-1.3%. Results for each country are statistically significant with a confidence level of 95% and a margin of error of +/-3.1%.