Digital is about cold efficiency and doing away with the human touch. Right? Wrong. It’s the future of work. More democratic. Networked. Human.

1. Workforce of the Future

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Digital is disrupting work and the workforce –
creating a more humanized experience at work
How work is organized
Digital breaks us free from traditional, rigidly defined jobs and the organization
of work
What work is performed
Digital enriches and radically augments work
Who performs the work and the employee experience
Digital democratizes the workforce
How work is led and managed
Digital leaders orchestrate networks, encourage experimentation, and integrate
diverse talent

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Digital breaks us free from traditional, rigidly defined
jobs and the organization of work
How
work is organized
Siloes and
hierarchies collapse
in emerging
organizational forms
powered by seamless
collaboration and the
ability to pull resources
on demand
Open business
models harness the
power of the extended
workforce and the
growing potential of the
crowd
The job requires a
fundamental rethink
as work is divided into
microtasks, carved into
projects, performed in
distributed teams, or is
redefined based on
broad business goals

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Digital enriches and radically augments work
What
work is performed
Analytics-based
decision-making
enables
experimentation,
iteration, and
adaptation
Human robot
collaboration
Gaming-infused
work practices

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Digital democratizes the workforce
Who
performs the work and the employee experience
Digital
transformation
requires workers
to develop new
skills and
capabilities
supported by
ubiquitous
learning
Digital eliminates
some jobs while
creating others –
and transforms
jobs to focus on
the most human
aspects of work
Digital employers
compete on
customized,
democratized,
and seamless
employee
experiences
Digital transforms
the workforce by
enabling
organizations to
tap into global
workers anytime,
anywhere
supported by
new digital talent
exchanges

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Digital leaders orchestrate networks, encourage
experimentation, and integrate diverse talent
How
work is led and managed
Leaders will use
digital to “share
their brain” so
that their logic
becomes visible
to all
Leaders will
create and
orchestrate
networks instead
of issuing
commands
Leaders will
encourage a
culture of
experimentation
– and unleash
the ability of
workers to make
decisions and
take initiative at
the edges of the
organization
Leaders will
integrate diverse
talent through
shared purpose
and meaning

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Learn more about Humanizing the
Workforce through Digital:
www.accenture.com/workforceofthefuture
Join the conversation: @AccentureStrat