1. FACILITATION SKILLS:
BEST & WORST
FACILITATOR PRACTICES
Data Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco

2. BEST
P

3. WORST
O

4. P
CAREFULLY ASSESS THE
NEEDS OF MEMBERS

5. =
=
TREAT
PARTICIPANTS
EQUALLY
P

6. WORK
HARD TO
STAY
NEUTRAL
P

7. KNOW HOW
O USE
A WIDE RANGE OF
PROCESS
OOLS
P

8. CREATE AN
PEN
& TRUSTING
ATMOSPHERE
P

9. LISTEN INTENTLY TO FULLY
UNDERSTAND
WHAT’S BEING
SAID
P

10. P
SPEAK IN
SIMPLE DIRECT
LANGUAGE
ABC

11. P
TAKE GOOD
NOTES

12. P
WORK TO
MAKE
MEMBERS
THE CENTRE
OF
ATTENTION

13. O
TRY TO BE THE
CENTRE
OF ATTENTION

14. O
NEVER
S CHECK
MEMBER CONCERNS

15. FAIL
LISTEN
O

16. O
LOSE
TRACK
OF
IDEAS

17. O
PASSIVE

18. O
PUT
PEOPLE
DOWN

19. O
GET
DEFENSIVE

20. LET A FEW
PEOPLE
OR THE
LEADER DOMINATE
O

21. PUSH
AHEAD
ON AN
IRRELEVANT
AGENDA
O

22. V
HAVE NO
BALTERNATIVEC
APPROACHES
O

23. O
LET DISCUSSIONS
RAMBLE
WITHOUT PROPER
CLOSURE

24. P
CHAMPION
IDEAS YOU
DON’T PERSONALLY
FAVOUR

25. P
+
+ +
+ +
+
+
+
+
POSITIVE
END ON A
+
OPTIMISTIC
+
NOTE

26. END
WITH
CLEAR STEPS
P

27. www.activepresence.com/facilitation-skills