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Public Sector Transformation with Lean Change Management

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Jason Little
Jason Little

Lean Change Management helps organizations make sense of how best to implement change by showing them how to use many innovative, feedback-driven practices

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LEAN CHANGE Innovative Practices for Organizational Change @jasonlittle
EXTINCTION: 2027 The clock is ticking for 75% of the S&P 500
ORGANIZATION 1.0 The Organization as a Machine Metaphor http://www.brainstuck.com/wp-content/uploads/2009/03/corporate-hierarchy-hi-res.jpg
ORGANIZATION 3.0 Emergence of Social, Knowledge-based Companies http://www.brainstuck.com/wp-content/uploads/2009/03/corporate-hierarchy-hi-res.jpg
AGILE
AGILE
70% WHOOPS.
STRUCTURE
HUMANS
hard to plan easy to plan UN-CERTAINTY
LEAN STARTUP Avoiding a $1.5M Failure
insights LEAN STARTUP
insights options & MVCs LEAN STARTUP
insights response options & MVC LEAN STARTUP
LEAN CHANGE
MOJITO METHOD www.management30.com
Change Management & Org Dev Agile Community Behaviour & Neuroscience SHAKEN, NOT STIRRED
plan-driven feedback-driven MOVING THE SLIDER
INSIGHTS? where should I start?
OPTIONS survey? department meetings? mass email? lean coffee?
MINIMUM VIABLE CHANGE lean coffee
LEAN COFFEE
MAKE A SIGN I want to see who shows up, which departments they are from and what questions they ask so I can narrow my focus
PUT THE SIGN UP ask for forgiveness
THE PONY METHOD look for innovators, not laggards
THE OUTCOME mostly BA’s, a couple developers and someone from the PMO
LEAN COFFEE LED TO • Connection with HR and Learning/Performance • PMO -> shift to quarterly budgeting • Multiple community of practices • Book study groups
GATHER INSIGHTS culture hacking in the public sector
DECIDE ON OPTIONS forget budget, “cost” = time and productivity drop
LIGHTER-WEIGHT PLANS Mr. Kotter Marries Mrs. Business Model Canvas
what’s the urgency? ! From who’s perspective? Where do we want to go? What commitment do we need from the people affected? True North How will we communicate? Who is affected? What benefit do we think we’ll get?
SURVIVAL IS OPTIONAL W. Edwards Deming
LEAN CHANGE Innovative Practices for Organizational Change ! ! Jason Little Agile and Organizational Change Coach ! @jasonlittle ! www.leanpub.com/leanchange code: publicsector

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