1. Patient and Family Right
Managing Patient &
Family Rights and
Responsibilities

2. O b j e c t i v e
1- to fulfill the ethical commitment of
HMG to the rights and
responsibilities of its community and
patients/ families.
2- to achieve both total customer
satisfaction and compliance with the
highest international standards of
health care

3. H o w t o a c h i e v e
o u r t a r g e t
 all staff must follow the HMG Policy.
 each and every staff shall be aware of
patients Bill of Rights and responsibilities.
 working cooperatively .
 believe in our capabilities.
 Pateint care is the optimum goal

4. P a t i e n t s &
F a m i l y B i l l o f
R i g h t sThis Bill of Rights includes but is not limited to
 Privacy for all examinations, procedures, and
treatment.
 Identification and respect of Patient value and beliefs.
 Confidentiality of Patient information.
 Patient’s Right to access of care

5. G e n e r a l M a n a g e r &
M e d i c a l D i r e c t o r
R o l e
 Allocate all resources required to implement HMG
Policy throughout the hospital.
 Address the approved Patient & Family Bill of Right
& Responsibilities to all the coordinators of the
departments / Units

6. O P D
R e c e p t i o n i s t /
A d m i s s i o n O f f i c e
R o l e All shall hand a copy of HMG (Bill of Patient &
Family Right & Responsibilities) to each and every
patient on registration or admission respectively .
 Concern Healthcare Worker shall ensure that
patients are informed about their rights and
responsibilities in a manner they can understand .

7. Quality Improvement Role
• Shall send a copy of the Bill
of Patient Rights &
Responsibilities to all the
staff on their internal E-Mail
HR Role
• Shall include the Bill of
Patient Rights &
Responsibilities in the
general orientation program
for all newly assigned
employee

8. Patient Service Role
• Shall ensure that the Bill of
Patient Rights &
Responsibilities are
available to patients and
families at all times.
Education Department Role
• Shall provide all staff
training and education on
the Bill of Patient Rights &
Responsibilities

9. A l l H M G S t a f f
R o l e
• Shall read and understand their responsibilities in
protecting patients and family rights.
• Shall be able to explain their responsibilities.
• Shall implement general principles of patients rights
which include and not limited to :
 Respect All patients.
 Respecting patient’s Cultural, Psychosocial,
Spiritual, Religion, Race, Sex, Nationality and
personal Values and Believes .

10. A l l H M G S t a f f
R o l e
 Respecting the Privacy of the patient, and not
expose any unnecessarily parts of body during
procedures or treatment.
 Providing correct information about the treated
doctors regarding the identity and professional status.
 Respecting Patient’s Right for pain assessment and
management.
 Keep Patient information confidential from public.
 Respect the Patient Complain, do not neglect the
patient demand.

11. A l l H M G S t a f f
R o l e
 Allow patient to submit verbal or written complain
with no effect of the quality of the provided care.
 Allow patient refuse to talk to any individual that
has no relation with the care provided.
 protect the patient from any verbal abuse by
Physicians, Nurses, or any other staff.
 Provide the patient with complete medical report
with accurate check up results.

12. HMG Policy
(HMG/RYN/PFR/002)