2. In the Financial Times of 10 August 2007 Andrew Moss, the new CEO of Aviva set out a strategy for bolstering the company’s operating performance. He wanted to simplify the business. (He noted) “ There are a mind boggling 330 different IT systems in the UK, even after an outsourcing deal eliminating 220.”
3. But before we reach for the various instruments that we use to torture or ritually humiliate the I.T. Department give some consideration to the various IT agenda items that have ended up on the CIO’s desk – some as fads, most as real issues.
4. Activity based costing systems, Affective Computing, Agile Development, Avatars, Behavioural Finance, Business Intelligence, Call Centre Technologies, Claims Management, Client-server, Cloud Computing, CRM, CTI, Dashboards, Data Integrity, Data Mining, Data Security & Compliance, Database Management, Decision Support Systems, Digital Identities, Document Management Systems, dTV, E-commerce, Electronic Data Interchange (EDI), Enterprise Resource Planning (ERP) Systems, Extranets, Fault tolerant computing, Fraud Detection, Green computing, Grid computing, iApplets, Intranets, IT Governance, Legacy Systems, Location Based Services, M-commerce, Management Information Systems (MIS), .NET, Object Oriented Systems, Online Analytical Processing (OLAP), Online Transaction Processing (OLTP), Open Source Software, Platforms & Wraps, RAD, Risk Management, Outsourcing, The Semantic Web, Service Oriented Architecture (SOA), Social Networking Sites, Straight Through Processing (STP), Supply Chain Management, Systems Integration, Tele-underwriting, TPA, Twittering, Virtual Agents, Web 2.0. Workflow, Y2K.
5.
6. THE MEDIUM MATTERS A debate between presidential candidates in 1960. Most of those who heard it on the radio felt that Nixon had won. But of the 70m who watched it on TV the majority felt Kennedy had won.
7. THE MEDIUM MATTERS A debate between presidential candidates in 2008. The traditional Democrat ‘machine’ backed Hillary. Obama’s campaign used technology to connect directly with supporters and those new to politics.
14. Bearing in mind that different generations have different technology-based habits how would you use technology to attract, retain and service customers today?
17. W h a t I f G o o g l e designed an insurance company?
18. W h a t I f YOU and your colleagues designed an insurance company?
19.
20. You’re on a flight to the Far East. You’re sitting next to the CEO of an insurance company. What do you tell him (and it’s very likely to be a him) about the IT-based threats and opportunities that face his company? What do you say that makes him ask you for your business card?
