1. TQM Total Quality
Management
develop, implement, sustain
QUALITY from its Source Course Code: JAQM209
Overview
The concept of quality has existed for many years, though its meaning has
changed and evolved over time. The meaning of quality for businesses changed
dramatically in the late 1970s. Successful organizations understand that quality
provides a competitive advantage. They put the customer first and define quality
as meeting or exceeding customer expectations.
Total quality management (TQM) means that the quality of product, service, and
processes is the responsibility of everyone in an organization. In other words,
TQM capitalizes on the involvement of management, workforce, suppliers, and
customers, in order to meet or exceed customer expectations.
Objectives
This course will enable the participants to understand what TQM is, and how it
can be developed in an organization. Furthermore, attendees will be aware of
how to make and why the quality is everyone’s business. In addition, this course
will enable participants to use the proper techniques to implement and sustain
the TQM in such a way to reduce the business cost.
Targeted Groups
TQM training course is designed for public and private institutes and companies,
banks, manufacturing, production, healthcare, and service organizations, top
management, production managers, industrial engineers, quality engineers, QC
and QA departments, and all who seek to prevent defects from occurring and
then to improve the productivity and profitability of their organizations.
Course Duration
“TQM: develop, implement, sustain” training course will be held on 12 training
hours over three days for the public. This course can be customized based on
certain needs for in-house training.
Presentation Approach
 English for data show
 English for material and handouts
 English/Arabic for delivery and discussion
 Case studies and workshops
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Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net

2. TQM Total Quality
Management
develop, implement, sustain
QUALITY from its Source Course Code: JAQM209
Course Outlines: this course will be presented in three modules:
Module One: Develop TQM
 Quality overview
 Understanding what TQM is.
 TQM and Six Sigma
 TQM principles and pillars
 QA/QC
 How to develop TQM
Module Two: Implement TQM
 Understanding the current culture
 Quality culture
 Moving to the new culture
 Steps to implement TQM at an organization
Module Three: Sustain TQM
 Techniques and tools that sustain TQM
 Continuous quality improvement
 How to sustain TQM
Date, time, Venue
 Date: 17 – 19/12/2012
 Time: 4:00 –8:00 pm
 Venue: to be advised
Registration Process
To enroll in this course, visit JAQM website www.jaqm.net and download the
registration form, fill it out and email it to JAQM at training@jaqm.net or fax it to
+962 6 55 45 191. For further information, please call JAQM at +962 6 55 45 190.
Once you submitted the application form, you will receive a notice that your
application is received and recorded. Registration is confirmed only after fees
settled, either at JAQM office or via bank transfer.
Page 2 of 3
Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net

3. TQM Total Quality
Management
develop, implement, sustain
QUALITY from its Source Course Code: JAQM209
Course fees:
Standard fees are JD250, JAQM offers 10% discount for JAQM members and for
organizations who nominate three participants or more. Fees are to include:
- JAQM Certificate
- Training material in hard copy
- JAQM training bag
- Coffee breaks
Page 3 of 3
Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net