Alfresco Day Brussels 2016 - Keynote: Why Alfresco in the Digital Enterprise? John Pomeroy, EMEA VP Alfresco

1. #AlfrescoDayBrussels

2. Accelerating Digital Transformation
John Pomeroy
Alfresco – VP EMEA

3. Digital
Transformation
- Definition Digital Any technology that connects people and
machines with each other or with information.
Transformation a whole scale change to the
foundational components of a business: from its
operating model to its infrastructure. It touches
every function of a business. It affects what it
sells, to whom and how it goes to market.

4. Digital
Transformation
- Opportunity
Leverage the changing landscape to change
the way business is conducted to improve
interaction and satisfaction of employees,
partners and customers.
Drive Business through improved customer
satisfaction and ease of doing business.
Reduce Costs through efficiencies in process,
streamlined integration and consolidation of
technology silo’s.

5. Digital
Transformation
- Drivers
New Ways
of Working
of workforce will
be mobile in 2015
37%
Extended
Enterprise
Suppliers Partners
CustomersContractors
Explosion in
Digital Content *
Growth
2010 to 2020
50X
* - IDC
New IT
Infrastructure
69%
of enterprises
use cloud computing

6. New Ways of Working1
New Expectations
• Ease of use
• Mobile access
• Collaboration
of world’s workforce will
be mobile in 2015
37%
Source: IDC
New Generation
• Digital natives
• Highly social and connected
• Work is not a place
75%
of the global workforce
in 2020 Millennials
Source: BPW Foundation
TREND
Legacy Systems Left Behind
Cumbersome = Poor user
adoption, do not enable sharing.

7. Extended Enterprise
TREND
2
Inter-Connected Teams
• Flatter organisations
• Many external partners
• 2-way collaboration is critical
Beyond the Firewall
• Business not bound by IT
• VPN/Firewall issues
• Productivity constraints
Resellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners
and Customers
Process
Content
Architected at a time when users
were hierarchical & content
stayed behind the firewall
Legacy Systems Left Behind

8. Explosion in Digital Content3
More Content
• Beyond office docs and pdfs
• Images, social, collaborative
• Scope and scale increase
More Context
• Geo-location, social, usage, etc.
• Find the right info faster
• Kick off business process
Growth in digital
content from
2010 to 2020
50X
Source: IDC
44%
Source: IDC
of the time workers
can’t find the info
needed to do their jobs
?
TREND
Ill-equipped to handle new content
types and provide context
Legacy Systems Left Behind

9. New IT Infrastructure4
Technology Waves
• Virtualization
• Cloud computing
• Mobile devices
Flexible Deployment
• On-premises and
• Private or public cloud
• Hybrid environments
69%
Source: IDC Source: IDC
Where Content Lives
61%
13%
of enterprises
use cloud computing
TREND
Outdated & proprietary architectures
don’t support cloud, mobile or
seamless integration
Legacy Systems Left Behind

10. Digital
Transformation
is a board level discussion
with content, people and process at its heart.
So how do you achieve it?

11. IT
Business
• Just want to get work done efficiently
• Consumer-like simplicity
• Work anywhere and with anyone
• Offer agility and add value to business
• Deliver lowest TCO
• Protect assets and empower users
• Drive business advantage via digital transformation
• Improve customers and partners engagement.
• Quickly adapt and innovate.
User
Requirements
CUSTOMER

12. • Users work around cumbersome systems
• External collaboration leads to more (uncontrolled) silos
• HUGE cost of maintaining version integrity
• Inflexible to changing requirements
No ability to transform ways of working
and create competitive advantage.
Inhibitors (Legacy systems holding back the business)
CUSTOMER
IT
Business
User

13. San Mateo Atlanta London Maidenhead Sydney Tokyo

14. 14
Alfresco is the only modern ECM platform
that is built for today and ready for tomorrow.
SMART
for IT
SIMPLE
for Users
SECURE
for Business
A true enabler of Business Transformation.

15. Better Adoption and Productivity
15
Simple
Work Any Way,
Anywhere
Access content from familiar
applications and devices,
including mobile
Right Content
at the Right Time
Enhance productivity with
powerful content management
and custom workflows
Collaborate with
Extended Teams
Securely share content and
process, inside and
outside the organization

16. Better Adoption and Productivity
16
Simple
Work Any Way,
Anywhere
Access content from familiar
applications and devices,
including mobile
SharePoint
Outlook
IOS
Android

17. Better Adoption and Productivity
17
Simple
Right Content
at the Right Time
Enhance productivity with
powerful content management
and custom workflows
Results filtered
Simple, consumer‐like search
experience
Supports knowledge
mining, discovery and
re‐use
Features include:
Filtered results based on
metadata
Auto‐suggest
Search term highlighting
Saved searches
“More like this” searches

18. Better Adoption and Productivity
18
Simple
Collaborate with
Extended Teams
Securely share content and
process, inside and
outside the organization

19. No Dead-Ends, No Surprises, No Lock-In
19
Smart
Hybrid Platform
for Flexibility
On premise, in the cloud, or
both with seamless syncing of
content and process
Open Technology for
Agility & Extensibility
Easy to integrate, manage and
build on with open standards
and open source
Enterprise Grade
for Reliability
Built-in resilience and scalability
for critical content in
demanding environments

20. No Dead-Ends, No Surprises, No Lock-In
20
Smart
Hybrid Platform
for Flexibility
On premise, in the cloud, or
both with seamless syncing of
content and process

21. No Dead-Ends, No Surprises, No Lock-In
21
Smart
Open Technology for
Agility & Extensibility
Easy to integrate, manage and
build on with open standards
and open source

22. No Dead-Ends, No Surprises, No Lock-In
22
Smart
Open Technology for
Agility & Extensibility
Easy to integrate, manage and
build on with open standards
and open source
Identity
SearchContent
Storage
Process AccessAnalytics
Hybrid
Digital Services
Transform Sync
Standard RESTful APIs

23. No Dead-Ends, No Surprises, No Lock-In
23
Smart
Enterprise Grade
for Reliability
Built-in resilience and scalability
for critical content in
demanding environments
100,000,000+
documents
10 largest deployments
average over 60 million files
each, with the largest topping
100 million.
100,000+
users
10 largest deployments
average over 72,000 users,
with the largest topping
100,000 users.
10,000+
docs/day*
A US government agency
ingests 10,000+ medical
records a day into
Alfresco.

24. More Control, More Compliance
24
Secure
Multi-Level
Security Coverage
Heavy-duty safeguards,
including encryption,
all the way to end user devices
Robust Records
Management
Designed for ease of use
to improve adoption across all
types of content
Hybrid Sync
Remove content silos and
extend collaboration

25. More Control, More Compliance
25
Secure
Multi-Level
Security Coverage
Heavy-duty safeguards,
including encryption,
all the way to end user devices
Content encrypted at rest
• Secures the content store from data centre access
• Uses standard Alfresco extension points
• Leverages open standards (JCE)
• Customers control the master keys
• Uses a “double‐key” design
• Master key is used to generate encryption keys
• Encryption keys are used to encrypt content

26. More Control, More Compliance
26
Secure
Hybrid Sync
Remove content silos and
extend collaboration
Flexibility
On Premise
• Internal users, highly secure
Cloud
• External users, Ubiquitous
access
Control
• Defined by business to
reflect business
requirements
• Hybrid sync can be triggered
by rules
• Rules can be based on
content location, action,
state, date, etc…

27. More Control, More Compliance
27
Secure
Robust Records
Management
Designed for ease of use
to improve adoption across all
types of content
Content Management
Create
Edit
Find
Version
Workflow
Access Control
Records Management
Automated filing
File Plan
Disposition
Audit
Security
Archive / Destruction

28. Content in context Consumer-like
search & usability
Secure & mobile
collaboration
Modular & scalable
architecture
Effortless Information
Governance
SIMPLE
SMART
OPEN
Cloud integration
& sync
Highly extensible
& open source
ECMECM BPMBPM
Powerful metadata,
rules & relationships
Easy process (app)
creation & analysis

29. 29
Products
Enterprise Content Management Business Process Management

30. Alfresco in Action
“Digital business is not the decade-old concept of e-business in a new
wrapper. It is a radically different and more disruptive change.”
Gartner, “What the Board of Directors Needs to Know about Digital Business
Alfresco’s customers are not just upgrading their ECM system to
a new modern architecture.
They are using Alfresco to enable new ways of working,
streamlining business processes, driving efficiencies, improving
customer satisfaction and delivering competitive advantage.
Alfresco in Action

31. Alfresco In Action
Government
Finance
Manufacturing
Transportation & Utilities
Healthcare Other

32. Customer Success in Government
• Internal Use
– Capture, management and retention
of policy, correspondence & project
document
– Automation of review and approval
process including external
participant
– Automation of FOI request capture,
review, approval and response
process
• Secure Cloud
– Provision of secure access to other
departments and external bodies to
relevant information
• Public Cloud
– Citizens portal to facilitate requests
and post notifications
32
Central&Local

33. Customer Success in Emergency Svcs
• Internal Use
– Automating the capture, management
and processing of incident information
– Management, review and editing of TB’s
of video from an ever increasing variety
of source
– Integration with existing incident
reporting systems
• Secure Cloud
– Providing secure information as required
across the emergency service
– Providing remote workers immediate
access via mobile devices to vital
information at scene of incident
• Public Cloud
– Incident reporting and notifications
33
EmergencyServices

34. Customer Success in Healthcare
• Internal Use
– Automating the capture, management
and processing of “Integrated Digital
Patient Records”
– Integration with existing medical
imaging and reporting systems
• Secure Cloud
– Providing secure information as
required to other Patient Care
Organisations
– Providing care workers immediate
access via mobile devices to vital up
to date information at point of care
• Public Cloud
– Patient self service, advice, reporting
and notifications
34
Healthcare

35. Digital Transformation in Financial Services
• Internal Use
– Automation of review and
approval/rejection process
– Integration with existing internal core
banking or policy management systems
– Streamlining of new customer on-
boarding process to allow automated
remote upload of required documents
• Secure Cloud
– Secure access by Agents, Corporate
Client & IFA’s
• Public Cloud
– Enable customer self-service, eg;
targeted advice & recommendations,
mobile claim submission (including
images) & tracking of progress
35
FinancialServices

36. • Internal Use
+ Automating the capture, management,
retention and organisation of asset and
customer information
+ Automation of service change application
review and approval/rejection process
• Secure Cloud
+ Enable remote mobile access to asset
information by maintenance engineers
+ Secure access by related utility service
providers to public works schedule
• Public Cloud
+ Enable self-service mobile customer
service notification, enquiry & case
tracking
Customer Success in Utilities

37. Unlimited
Computing
Ubiquitous Devices,
Sensors & Interfaces
Resilient
Organization
Really Smart,
Connected Software
Openness &
Interoperability
Enablers of the Workplace in the Future
37

38. Think of how you worked just 10 years ago…

39. How will you be working in 10 years time?

40. Connecting people, content & processes to accelerate digital transformation
The future is a result
of what we do today.
Follow us on
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John.Pomeroy@Alfresco.com

41. Thank you!
John Pomeroy john.pomeroy@alfresco.com
Follow us on
#AlfrescoDayBrussels