How to Achieve Digital Flow in the Enterprise - John Newton, CTO, Alfresco (auf Englisch)

1. Accelerating the
Flow of
Digital Business
John Newton
Alfresco Day 2016
Vienna

2. I’m @johnnewton,
Founder and CTO

3. It all started 525 25 years ago…
•
Documentum Team – March 1991

4. Click to edit Master title style
2016
in
Review

5. Drivers toward the Digital Journey
Transform
the customer
experience
Embrace
the mobile
mind shift
Become
a digital
disruptor
Empowered
Customers,
Citizens,
Users
Turn big data
into business
insights
Source: Forrester

6. REVITALIZE
BRAND
EMPOWERING
CLIENTS
POLICIES &
PRACTICES
INNOVATIVE
PRODUCTS
Speed and Quality of Delivery
End-to-End Integration from Inception to Delivery
Future-Proof & Eliminate Waste – Physical, Manual, Disconnect
Humanize – It’s about People!

7. DATA INFORMATION
& INSIGHTS
What is a Digital Enterprise?
ENTERPRISE
PROCESS
COLLABORATION
NEW DIGITALLY
ENHANCED PRODUCTS
AND SERVICES
INFORMATION
CUSTOMER
CONTENT
Ideas,
Reports, etc.
CONTENT
Contracts,
Designs, etc.

8. How do you get there?

9. Challenge Your Thinking
Design Thinking
How do you focus
on the user’s
problem?
Platform Thinking
How do you reaction
fast to new
opportunities and
threats?
Open Thinking
How do you
innovate faster?

10. Drives People-Centric Experiences
“People need their interactions with technologies and other
complex systems to be simple, intuitive, and pleasurable.”
“Design thinking is an essential tool for simplifying
and humanizing. It can’t be extra; it needs to be a
core competence.”
“Design Thinking Comes of Age,”
John Kolko, Harvard Business Review, Sept 2015
Design Thinking

11. Designing Marketing Engagement
Value Driver
BRAND
Critical Content
DIGITAL ASSETS
Impact
INCREASED ASSET USAGE & VALUE

12. Design with a Constant Feedback Loop
INFORMATION
ARCHITECTURE PROCESS
DESIGN
DIGITAL
SOLUTIONS
& PRODUCTS
SYSTEMS &
SOURCES
USERS
USE
CASES
PERSONAS
STORY
BOARDS

13. Partner-driven
Engagement
User-centered
Design
Open Source Application Design Framework
Material
Design
Application Framework
App Models & Roles
Components & Views
Composition & Configuration

14. ShareCustomization
Document Library
Centric Solutions
Alfresco Share
Alfresco Framework
BusinessApps
Application Development Framework
ECM
Java APIs REST APIs
Alfresco JS Unified APIs
Framework of choice
Custom UX
Applications
Flexible Options for App Development
BPM
Rapid UX Applications
(Themable Alfresco UX Standard based on
Google Material Design)
Re-usable UI
Components
Low Code
App Studio

15. Simplifying the User Experience
15

16. Accelerates Development & Business Agility
“How can a major business segment be invaded and
conquered by an upstart with none of the resources
deemed essential for survival, let alone market dominance?
The answer is the Power of the Platform - a new
business model that uses technology to connect people,
organizations, and resources in an interactive ecosystem.”
“Platform Revolution”, Parker, Van Alstyne, Choudry – 2016
Platform Thinking

17. Bank of New York Mellon
Flexible
Client-centric
Platform
Intelligent
Open
Architecture
Bank
Technology
Platform
Business
Solutions
The Cloud
Global
Innovation
Center
Data-driven
Insight
“As the lines between front, middle and
back office continue to blur, smarter
information is essential for effective fund
management.”
Value Driver
EMPOWERING CLIENTS
Critical Content
TRANSPARENT CUSTOMER TRANSACTIONS
Impact
STREAMLINED BUSINESS OPERATIONS

18. Build a Platform for Growth & Agility
Digital
Initiative 1
OPEN DATA OPEN APIS OPEN STANDARDS
DESIGN DYNAMIC DIGITAL INITIATIVES
PLATFORM FOR AGILITY, GROWTH, AND RESILIENCE
Digital
Initiative 2
Customer
Initiative 1
Customer
Initiative 2
IOT
Initiative 1
Information
Services
Global Scale
Compliance &
Governance
Cloud
Infrastructure
Security &
Authorization
Source: McKinsey & Company
OPEN ARCHITECTURE

19. Platform thinking drives faster delivery, deeper engagement,
better accountability and insights
Accelerate the Flow of Business
SYSTEMS &
SOURCES
CUSTOMERSSUPPLIERS
EMPLOYEES
CONTEXT INSIGHT
SEARCHSECURITY
PROCESS DESIGN
INFORMATION ARCHITECTURE
USER

20. Digital Platform intelligently activates content and processes
DIGITAL BUSINESS PLATFORM
PROCESS CONTENT SEARCH RECORDS INSIGHT
VIRTUAL
STORAGE
IDENTITY TRANSFORM
MODULE
SANDBOX
MODULE
SANDBOX
Global, Scalable, NoSQL, Hybrid, Containerized
Digital Business Platform

21. Unifying Process & Content
COMPOSITE APIS AND PLATFORM AGGREGATION
CLOUDINTEGRATIONS
ENTERPRISEINTEGRATIONS
Better Transparency, Accountability, Audit, Analytics across the
Organization
METADATA
EVENTS
ANALYTICS
LOGIC
CONTENT
INSIGHT
SECURITY
SEARCH
PROCESS
ACTIONS

22. No Limits
Architecture
Hybrid
Federated
Shared
Nothing
Migration to Secure Hybrid Architecture

23. Content at Scale in the Enterprise
Users at Scale
Concurrency Content Count
Read/Write
Throughput
Geographic
Distribution
Volume Size

24. No Limits –
Investing in Scale, Distribution and New IT
24
Identity
Distributed
On-Premise
Cloud
Data Control Architecture
Billions of Documents
Cloud Native
Micro Services & Shared Nothing

25. Supports Innovation and Change
“No dominant platform-level software
infrastructure has emerged in the last ten
years in closed-source, proprietary form.”
Mike Olson
Founder of Cloudera
Open Thinking

26. US General Services
Administration (GSA)
Value Driver
OVERWHELMING INFORMATION
Critical Content
DATA 2 DECISION
Impact
COST SAVINGS / FASTER DECISIONS
“It is essential that we continue to invest in
and implement innovative open-standards
technologies… in order to achieve major
quality and productivity improvements.”

27. Services,
Integration &
Intelligence
Fueling Innovation, Not Re-Invention
Infrastructure,
Data & Utility
User Experience
& App
Development

28. Intelligent Open Source-based Digital Services
• Auto-organization
• Recommendations
• Sentiment Analysis
• Predictive Search
• Predictive Process
• Exception Processing
• Security Analysis
Open Source Services
MACHINE
LEARNING
CONTEXTUAL
ANALYSIS
INTEGRATED
ANALYTICS
NATURAL LANGUAGE
PROCESSING

29. Exploiting Solr
• Map-Reduce
• SQL and Joins
• Machine Learning
• Natural Language Processing
• Scale and Shard with
Distribution & Consistency
• Term-hit highlighting
• Auto-filters

30. Open To The Developer Community
30
Components

31. Open Source Application
Design Framework
to broaden next-generation
digital solutions
Digital Platform with
Secure Hybrid Cloud
to provide intelligent
digital content and
process services and
simplify the journey to the
cloud
Intelligent, Open Source-
based Digital Services
for Content and Process
Services rapid innovation
Our Strategy

32. Change Your Thinking
Increases customer &
employee loyalty
Drives people-centric
experiences
Increases agility &
maximizes resources
Accelerates development
& iteration of digital initiatives
Drives adaptability,
responsiveness & competitive
advantage
Supports transparency,
innovation & change
Design Thinking Platform Thinking Open Thinking
+ +

33. Thank You
John Newton
@johnnewton