With every passing year, we witness a new steaming flavor of CRM like cloud CRM, mobile CRM, social CRM. According to Gartner predictably it will touch 36 billion dollar market by 2017. Here we pen down the top-notch CRM trends of 2016, which are probably set to unfold new dimensions of CRM this year. These trends are prepared to set 2016 ablaze in a novel way opening up new horizons. CRM(Customer Relationship Management) solutions have become an ingrained concept in today’s modern enterprise ecosystem. With every passing year, we witness a new steaming flavor of CRM like cloud CRM, mobile CRM, social CRM. Gartner reports a 13.3% year-over-year CRM growth last year, and predictably it will touch 36 billion dollar market by 2017. An industry such gigantic definitely needs a mention and here I pen down the top- notch CRM trends of 2016, which are probably set to unfold new dimensions of CRM this year.

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