At the Cloud Foundry Summit 2017 in Santa Clara, Altoros and GE Digital talked about a sensor-based solution for tracking luggage from registration to claim belt.

1. Smart Baggage Tracking
End-to-end sensor-based solution
Elena Travkina
IoT Practice Lead,
Altoros
Shyam Varan Nath
Industrial Internet Architect,
GE Digital
@altoros
Smart Airline Baggage
Management Testbed
Supporting member

2. Digitalize your
business
PaaS
Become Digital

3. Current passengers experience
or story about Jessica and Mike’s journey

4. Current passengers experience
or story about Jessica and Mike’s journey
23.1 million checked bags mishandled (delayed, damaged, or lost) in 2015.Source: SITA
6.1%
14.8%
79.1%
Delayed bags
Lost/Stolen bags
Damaged/Pilfered bags
Source: SITA

5. Mishandling reasons
10.4 million transfer bags mishandled in 2015
Weakest link is the Flight Connection!

6. Current passengers experience
or story about Jessica and Mike’s journey
Long line to check-in
Changing the gates
Delayed flight
No time for shopping
Long waiting of the bags
One bag is lost

7. Baggage mishandling in the eye of airlines
or story from Jeff (airline representative)

8. How make them happy?

9. New passengers experience
Drop-off bag at home, rent a car, find a restaurant, retail affiliate programs
Improved Baggage tracking
Home delivery services
Guided navigation to the Gate (augmented reality app)
Personalized promotion/ads based on customer preferences
Transfer services
Important information for passengers (gate information, flight status)
Boarding closes notification (push notifications, sms and etc.)
Integration with Lost and Found services
Personalized customer experience across airlines services
Extended Loyalty programs (permanent bag tags, limousines, and etc.)

10. Opportunity to sell other services such as remote bag check-in/pickup
Standards change
IATA Resolution 753 will require Airlines to have
End-to-end Baggage Custody information by June 2018
Most Airlines want to provide this information
to Passengers via Mobile App

11. IATA Resolution 753
“This resolution must be supported by all our
airline members, so it is not a case of IATA telling
the industry what to do, it is the industry telling
itself what to do.”
says Andrew Price, who leads
IATA's baggage services group.
“The fundamental idea is to demonstrate the
delivery of baggage and the handover between
different parties that handle each bag. In that way,
the airline can see what is happening at every
stage in the process.”

12. Implementation in world airports
Las Vegas
Hong Kong
Milan
Delta Airline
committed $50m RFID implementation for
connected bags in 2016 – IATA Res 753 compliant
Delta Airline
Alaska Airline
From 2-d bag tags
to 3-d tags!
Alaska Airline
doing a pilot with 500
loyalty members
San Diego
giving out 10K bag tags to its
passengers this summer
Helsinki
Amsterdam
Qantas
Air France
$
50m
500
10k

13. Personalized customer experience with real-time, beacon luggage APIs
Smart baggage tracking
Altoros Solution Developed on GE’s Predix Platform
Sensor-based baggage tracking for Airlines
Suite of Predix microservices and APIs from Altoros
Printable RFID OR beacon

14. Proof of Concept for Airlines
Operation modes:
Normal operation mode (real-time tracking)
Mishandled mode (status/location/next steps/numbers
to call for the delayed, damaged, or lost bags)
RESTful API interface for Airlines to integrate into mobile/web apps
Real-time tracking for passenger, airline, ground services
Optional Push Notifications:
Bag is on claim belt
Mishandled mode (status/location/next steps/numbers
to call for the delayed, damaged, or lost bags)
Information about the changing gates, ending the boarding
shops offers, etc.

15. Optional push notifications
API for partners end-to-end passenger experience

16. Challenges
Cloud Platform (Intelligent IoT Platform)
RFID tags
Microservices architecture

17. GE Predix - industry first end to end
solution for the Industrial Internet
Predix.io Core
Industry-standard, cloud-agnostic infrastructure, fully
managed by GE, hosting deployments of software
products, productized solutions, services and custom
applications from GE, ecosystem of partners, or your
own. Based on Cloud Foundry.
Predix Edge
Software appliance.
Aggregate data from machines
on the edge of the network.
Deploy and run mission-critical
apps.
Applications
Web
APIs
Microservices
Mobile back-ends
Dashboards
Alerts
Industrial Security
as a Service
End-to-end security and firewall as a
service. Protection all the way from the
edge to the web/mobile users.
Predix Services Catalog
(GE App Store #1?)
Software as a Service (called ‘services’)
from GE (like Time Series)
from partners (like Nurego)
from your own organization
from individual developers inside of
organization

18. RFID. How it works?
1. RFID tag (all tags used in aviation follow GS1/EPC
(ISO 18000-63) global standards, low memory, high memory)
2. RFID reader/writer (fixed/mobile)
3. Backend part (private/public/hybrid
cloud+PaaS+microservices)
Advantages of RFID:
mature (used extensively in logistic)
standardized
secure

19. RFID in Aviation
Main and Essential
reading rate is higher than barcode (97-99% vs 80%, 10% of all
baggage errors are caused by unreadable barcodes);
high speed of reading data (hundreds tags per second);
RFID: expensive tags but cheap readers;
RFID tags can be read from a distance (up to 10 m), through the
boxes & at an angle
For Airlines
reduce the number of mishandled
bags
real time analytics for the airlines
better customer service
reducing transit time for the bags and
improve efficiency of flight departures
For Passengers
possibility to track bag status in real-time
quick check-in
additional services in one application
decreasing the number of papers
For Ground Services
make easier loading/unloading
optimize work of conveyor belts (re-route bags)
scalable from tiny airport to international hub
improve work of customs: add information about
suspicious baggage to tag

20. Airport Infrastructure
Check-in
RFID printer
RFID-writer
Bag tags (Gen2)
printable bag tag
permanent bag tag
Checkpoint
handheld RFID reader
fixed RFID reader

21. Microservices Architecture: Motivation
Scale Separately
It’s possible to pick just
one microservice for scaling
rather than scaling the
whole system
Develop Separately
Teams with various skills and
expertise can work on different
microservices using the most
suitable tools for their tasks
Reach Productivity Faster
Typical microservice is much
smaller than a monolith.
It’s easier to setup and
understand
Fault Resilient
Since microservices run in a
separate environments, they
can’t bring the whole system
down because of an error
12 Factor Apps
Smaller services are easier to
deploy and maintain. It leads
to quicker development cycles
for Cloud Native apps
Technology Agnostic
If programming language proved to
be an issue, the whole microservice
can be replaced without affecting
other parts of the system

22. Microservices Architecture: Overview
fixed RFID reader

23. Service Under a Microscope: Tracker UI
Updates the page reactively - i.e.
automatically on new data arrival
Doesn’t pool the backend, but rather
relies on event-driven capabilities
Supports wide range of devices and
resolutions
Isn’t tied to backend, and can be
served as a bulk of HTML, CSS and
JavaScript from any Web server
Developed using the latest standards
of the Web: HTML5, CSS3 and ES6

24. Service Under a Microscope: Data Flow
Tracker UI
React.js /
Redux
application with
responsive UI
Tracker Backend
Node.js backend to
handle logic
Tracker Database
General purpose DB as an
Event Store (Redis)
Message Broker
RabbitMQ service to
handle asynchronous
messaging
Websockets connection between UI
and backend to process events in
real-time
More complex AMQP protocol
connection to handle service
interconnection

25. Solution Demo
Staff UI bit.ly/2bxYrY9 Tracker UI bit.ly/2b9VatE

26. Smart tracking: adoption steps
Step 1
Assess the capabilities of
existing infrastructure and
systems
Step 2
Assess the possible technologies
Step 3
Implement the test installation

27. From 2D to 3D bag tags
Implementation Details for Airlines
Infrastructure/Hardware/Sensors
hardware vendor
define the places where should be installed the readers
(eg., transfer zone)
collect/analyse data
improve the location plan of readers
Software
gather the requirements/estimate the
business
value of additional features
PoC ---> Production
Suggested Pricing
$ per bag tracked or as a fraction of the cost
savings due to reduction in mis-handled bags
software development + support

28. RFID Cost Implementation
Bag tag printers
Regular baggage label printers can
be upgraded to print 3D bag tags
RFID readers/writers
The cost of reader depends on its type
and installation: handheld/fixed, portal
Bag Tags
There are two types of tags: printable
tags and beacons (reusable)
Airport implementation
Implement, setup and test
the track and trace solution
$
250.00-1.000.000
$
1500-2500$
1600-1800per printer per reader / writer
per printer
$
0.1 $
10per beacon

29. Who We Are

30. Employees
Join us on average
Every month
50% Employees
Application Developer,
UI/Ux Designers
Data Scientists
250+Senior level
70%
Mid level
30%
Employees
30%
Employees
50%
30% Employees
Cloud Foundry
& Cloud DevOps
+5

31. What We Do
Altoros brings “software assembly lines” into organizations through integration
of solutions offered by the Cloud Foundry ecosystem.
Delivered by Altoros:
Proof of concept & implementation App development & microservices
Developer adoption consulting Training: for operators/developers
POPULAR POPULAR
Delivered by partners:

32. Customers
“We highly recommend Altoros to rapidly build complex
applications using cutting edge technologies. Again, great job!”
Christopher Adorna
Sony Design Center, LA

33. @altoros
Thank you!
www.altoros.com altoros.com/CFLive blog.altoros.com
Questions?

34. @altoros
Request an IoT readiness assessment
for Airlines and Airports
Contact me directly:
Email: elena.t@altoros.com Skype: elena.travkina