Personal Information
Entreprise/Lieu de travail
Canada, Ontario Canada
Profession
IT Manager at Icontrol Networks
À propos
Over 20 years of progression and successful direct experience in IT, playing the roles as IT Project Management, IT Application Implementation/Support, IT Infrastructure Manager, IT Services Manager using ITIL framework and IT Technical Manager using Scrum framework, demonstrated technical and managerial experience, a team mentality and the willingness to adapt, always providing customer service-focused for maximum satisfaction.
MAJOR ACHIEVEMENTS:
• Implemented Scrum framework and Atlassian Software Suite (JIRA, Confluence and HipChat) in a software company;
• Implemented ITIL framework starting with Service Desk which helped the IT management of infrastructure, services and applicatio
J’aime
(5)Spark 2013 Presentation of making the enterprise agile
gbgruver
•
il y a 10 ans
Getting Started with Azure DevOps
Jessica Deen
•
il y a 5 ans
Moonshot Thinking
Blue Lobster
•
il y a 8 ans
10 ways to build stronger, more successful teams. Be a better manager.
Weekdone.com
•
il y a 9 ans
ITIL em pequenas organizações - operação de serviços
Fernando Palma
•
il y a 9 ans
Personal Information
Entreprise/Lieu de travail
Canada, Ontario Canada
Profession
IT Manager at Icontrol Networks
À propos
Over 20 years of progression and successful direct experience in IT, playing the roles as IT Project Management, IT Application Implementation/Support, IT Infrastructure Manager, IT Services Manager using ITIL framework and IT Technical Manager using Scrum framework, demonstrated technical and managerial experience, a team mentality and the willingness to adapt, always providing customer service-focused for maximum satisfaction.
MAJOR ACHIEVEMENTS:
• Implemented Scrum framework and Atlassian Software Suite (JIRA, Confluence and HipChat) in a software company;
• Implemented ITIL framework starting with Service Desk which helped the IT management of infrastructure, services and applicatio