Benchmarking

Benchmarking Why & What to do? Anand Subramaniam

[object Object],[object Object]

Highlights ,[object Object],[object Object],[object Object]

[object Object],[object Object],What is Benchmarking?

Benchmarking is not.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An ongoing process.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types ,[object Object],[object Object],[object Object],[object Object]

Why Benchmark.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Success Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some Common Mistakes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Overview Best Practice picture Improvement Plans Implemented improvements! As-Is picture Process Maps KPIs, Performance data Current Practices Scope Best Practice features Best Practice performance data Gap Analysis 1 Gap Analysis 2 Comparisons

Process Mapping Select the process Get the right people together Establish process boundaries List steps, activities and decisions Map the “as-is” process Simplify the process Collect Data Is the process stable? No Yes Is it capable? No Yes Perform root cause analysis Map and implement the new process Collect Data Is the process stable? Perform root cause analysis Is it capable? No Yes Yes Yes Benchmark the process Institutionalise the process

“The Big Picture” - Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collect Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analyse Data ,[object Object],[object Object],[object Object],[object Object]

Adapt Findings ,[object Object],[object Object],[object Object],[object Object]

Checklist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questionnaire ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Focus On.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benchmarking

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Benchmarking