Applying DMAIC Process for IT (Hardware & Software) Initiatives to minimise cost and maximise resource output

1. IT Processes & Systems Applying DMAIC Process for IT (Hardware & Software) Initiatives Anand Subramaniam

4. Overview

6. DMAIC Cycle for IT Initiative Define § What is the business case for the project? § Identify the customer § Current state map § Future state map § What is the scope of the project? § Deliverables § Due date Control § During the project, how will I control risk, quality, cost, schedule, scope and changes to the plan? § What types of progress reports should I create? § How will I assure that the business goals of the project were accomplished? § How will I keep the gains made? Measure § What are the key metrics for this business process? § Are metrics valid and reliable? § Do we have adequate data on this process? § How will I measure progress? § How will I measure project success? Analyse § Current state analysis § Is the current state as good as the process can do? § Who will help make the changes? § Resource requirements § What could cause this change effort to fail? § What major obstacles do I face in completing the proejct? Improve § What is the work breakdown structure? § What specific activities are necessary to meet the project goals? § How will I re-integrate the various subprojects? Next Project

8. DMAIC – IT Improvement Focus Define Focus What is the problem? Measure Focus What are we doing, and how well are we doing it? Analyse Focus What is the root cause? Improve Focus Get from the problem statement to the goal statement Control Focus Sustain the gain

10. Define - Process (Deliverables & Activities)

23. Measure - Process (Deliverables & Activities)

33. Analyse - Process (Deliverables & Activities)

43. Improve - Process (Deliverables & Activities)

70. Control - Process (Deliverables & Activities)