Process to assess the effectiveness of the engagement and techniques to involve the stakeholders in the design and implementation

1. Stakeholder Engagement Process to assess the effectiveness of the engagement Anand Subramaniam

4. Stakeholder Relationship Management

5. SRM – Overview Presentation Focus Stakeholder Relationship Management Stakeholder Mapping Stakeholder Engagement Continuous Improvement Continuous Improvement

6. SRM - Framework Stakeholder Analysis and Mapping Identify key stakeholders Define stakeholders concerns & issues Assess their level of commitment and resistance Communication Strategy and Planning Review methods to inform different groups including timing / frequency Use the communication plan and create continuous dialog with all stakeholders Obtain feedback and involvement Engagement Strategies and Techniques Techniques to involve the stakeholders in the design and implementation Continuous Assessment and Follow through Clarification of roles and responsibilities for SRM Validate & evaluate communication processes

7. Stakeholder Engagement - Overview

9. Stakeholder Engagement Project Stages & Areas

12. Stakeholder Engagement - Process

13. Stakeholder Engagement - Process Identify and assess stakeholders Develop engagement plan & techniques Implement engagement plan Assess the engagement process Respond to engagement results Measure and report progress Set engagement objectives Repeat process

15. Stakeholder Engagement – Identify / Assess Identification/ Assessment Collabo-rative Rules Motivation Shared Interest Resources Legitimacy Competency Trans-parency Credibility Secure Expectation Cost Effectiveness

16. Engagement – Assess Power / Interest

20. Engagement - Continuous Improvement Design Outcomes Goals Realised Degree of Involvement Overall Satisfaction Stakeholder Roles Stakeholder Engagement Process Engagement Evaluation Organi-sation