Having spent nearly the last decade driving digital transformation at Standard Chartered, with startups and more recently as CEO of Amazon backed Financial Marketplace Bank Bazaar I wanted to provide you with context behind the change we are experiencing, my leadership journey with Standard Chartered and the 10 lessons I have learned working with MNC's as well as startups.
8. GET THE BEAUTIFUL BASICS RIGHT.
PEOPLE
1.WEED & SEED CHANGE
2.CULTIVATE CULTURE
3.REMOVE WALLS AND SILOS
PROCESS
1.FIX THE FACTORY
2.BREAK DOWN INTO BITE SIZE CHUNKS
3.DEMAND DISCIPLINE & SET STANDARDS
PLATFORM
1.OBSSESS ABOUT STABILITY
2.FOCUS ON CUSTOMER EXPERIENCE & DESIGN
3.LEVERAGE OTHER PEOPLE SCALE
MARK ZUCKERBERG
FOUNDER FACEBOOK
Move fast, with
stable infra.
9. MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350
10. FROM BREAKDOWN TO BREAKTHROUGH.
Find purpose and courage of our conviction to focus on the
consumer not the competition.
Collaborate with others to build a platform that enabled world
class.
Take digital from a function to a movement within the
company and make people a shareholder in our success.
Improve our process to make us a prolific innovation and
delivery engine focussed on continuous improvement.
Improve productivity so that the organisation could work
smarter not just harder and declare war on paper.
11. MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350
33 4.5M 150M 100M 75 634
18. 10 LESSONS I LEARNED
BUILDING WORLD
CLASS DIGITAL
CHANNELS
19. We always
overestimate the
change that will occur
in the next two years
and underestimate the
change that will occur
in the next ten.
BILL GATES
FOUNDER MICROSOFT
#1. BE MISSION ORIENTED. NOT JUST TASK ORIENTED.
20. #2. SKATE TO WHERE THE PUCK IS GOING TO BE.
I skate to where the puck is going
to be, not to where it has been.
WAYNE GRETZKY
ICE HOCKEY LEGEND
21. #3. BE HYPER FOCUSSED & SUPER NIMBLE
Be rigid on your
vision but flexible
on the details.
JEFF BEZOS
FOUNDER AMAZON
22. #3. TECHNOLOGY IS YOUR BUSINESS.
ALAN KEY
COMPUTER SCIENTIST
Technology is
anything that wasn’t
around when you
were born .
23. #4. CULTIVATE NEW PROCESSES & RITUALS.
Design is not just what it
looks like and feels like.
Design is how it works.
STEVE JOBS
FOUNDER APPLE
24. #5. EXECUTE. SHIP PRODUCTS NOT IDEAS.
REED HOFFMAN
FOUNDER LINKEDIN
If you are not
embarrassed by
the first version of
your product you
shipped too late.
25. #6. EXPERIMENT WITH DATA. FIND NEW WAYS TO
MONETISE IT.
REED HOFFMAN
FOUNDER LINKEDIN
Silicon Valley is
a mindset, not a
location.
26. #7. SWEAT THE SMALL STUFF.
Fear is the disease,
Hustle is the antidote.
TRAVIS
KALANICK
FOUNDER UBER
27. #9. PEOPLE ARE YOUR SILVER BULLET.
Train people well enough so
they can leave, treat them
well enough so they don’t
want to.works.
SIR RICHARD BRANDON
FOUNDER VIRGIN
“Danger is not that non-banks will replicate the universal Banking model but that by innovating around it they fundamentally undermine the traditional integrated bank business model.”
Dream Job
India & Malaysia Story + Board
Platform Nokia + Accenture platform bust. Internet in 3 out of 35 off markets. iPhone had just come out.
Nobody wanted to work. Despi https://www.xero.com/blog/2016/06/anz-delivering-credit-card-feeds-xero/ te tech boom and scb it was bust. Helped cause with little experience I got the job.
Project takes twice as long and were already nearing 50% over budget.
(OUT DEAD WOOD HIRE FOR THE CHANGE / NO INDUSTRY EXPERTS (OUR TYPE)
CULTIVATE CULTURE
Dawn Image
PURPOSE
ANALAGOUS EXAMPLES
PEOPLE
WEED OUT DEAD WOOD
HIRE FOR THE CHANGE / NO INDUSTRY EXPERTS (OUR TYPE)
MERGE BIZ AND TECH
PROCESS
COMMUNICATE
PLATFORM
OBSSESS ABOUT STABILITY
FOCUS ON CUSTOMER IMPACT / CX
PRODUCTIVITY
End of the Journey (results from breakdown to breakthrough)
Akamai?
WCI?
Companies (List) - Bill Payments to Security
Governments (Singtel Movers)
Community (Above & Beyond)
litterally there was no mountain high enough we would climg.
litterally there was no mountain high enough we would climg.
End of the Journey (results from breakdown to breakthrough)