The document provides an overview of agile program management and how change management strategies can support program life cycles. It discusses key concepts like Kotter's eight step change model, benefits management, stakeholder engagement, governance structures, and team roles and development. The webinar aims to illustrate how change management principles underpin delivering agile programs and combining agile program management with change management techniques can improve program delivery performance.

1. Content is based on AgilePgM™ which is a trademark of the DSDM Consortium
And “The Effective Change Managers Handbook” Copyright The APM Group Limited
The APMG-International Agile PgM and Swirl Device are trademarks of APM Group Ltd
The APMG-International Change Management and Swirl Device logos are trademarks of The APM Group Ltd.
Welcome to the
Agile Change Programmes
Webinar

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Learning Objectives
• Gain an understanding of Agile
Programme Management
• Understand how Change Management
strategies support programme
management life cycles
• Develop an insight into how individuals,
teams and organizations are impacted
by change
• Understand change governance
structures, the effect of organizational
culture and the models and processes
of change
The Webinar aims to illustrate how Change Management
Principles underpin delivering Agile Programmes

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Introducing Chris Ferguson

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Introducing Novare Consulting

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What The Research Says………..
• Failure rates of change initiatives – more
particularly, where change achieves
substantially less than the expected value -
have been reported as high as 70-80%
(King and Peterson, 2007)
• However, a few top performing
organizations experience success rates in
excess of 80% (IBM, 2008)
• The variable criteria and measures typically
used in these studies make it difficult to
draw definitive conclusions about the failure
rates and their causes (Hughes, 2011)
Continuing consistent, accumulated evidence does point to the
reality that very many change efforts do fail

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IBM Four Key Success Factors
The success rate of change projects using a dedicated change
manager rose by 19% compared to those that did not

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Change Context
Change delivers benefits and capabilities

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Agile PgM Philosophy
Aligned to strategy: delivers incremental benefits through
effective governance & empowered teams

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What Is Agile Programme Management?
Agile PgM recognises that change is inevitable,
so it is “traditional” programme management
with a strong emphasis on:
• Building in stakeholder feedback based on
iterations to create emergent business
solutions
• Incremental delivery of capability and
benefits – as early as possible
• Recognition of the need to evolve
everything: plans, products, outcomes, etc.
• Evolving business cases
• A culture of empowerment
All the above are applicable at all levels from deep within projects
to the highest levels of the programme

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What is Change Management?

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Portfolio Of Change Initiatives
• The portfolio may contain portfolios, programmes and projects
• Not all the programmes in the portfolio may be managed using Agile
• Projects within an Agile programme may be managed using
traditional, waterfall methods

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The Five Principles of AgilePgM
The Agile PgM Principles recognise the need to involve people in
the change initiative

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Kotter’s Eight Step Organizational Change Model
Aligned to Agile PgM Principles

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Agile PgM Lifecycle

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Kotter’s Dual Operating System
Everyone is impacted by change

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Agile PgM Organisation
Agile PgM Model is compatible with Kotter’s Model

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Cultural Archetypes
Where would you plot your organisation against these axes

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Agile PgM Governance Enablers
• A clearly defined Governance
Strategy, which considers all
stakeholders and their roles
• Clear communication of the
strategy to all stakeholders
• Decisions should be fast and
efficient
• Decisions should be
documented, but not
bureaucratic
• Capability teams as
autonomous as possible,
empowered to make decisions
Successful Agile programmes need effective governance

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Governance: Decision Levels

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Teams are
empowered to
make decisions
within defined
boundaries
Empowerment
Teams have to
make decisions

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Agile PgM Team Roles Characteristics

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How Do We Develop An Effective Team?

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Tuckman Team Development Stages & Skills Required
How do these stages align to the Agile Programme Lifecycle?

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Programme Foundations
• Baseline the programme vision
• Define initial roadmap
• Define & prioritise high-level benefits &
capabilities
• Confirm programme business case
• Establish an agile governance model
• Develop programme plan with well-defined
initial tranches and outline future tranches
that are aspirational
• Describe, assess & manage risks
• Identify key stakeholders & create a
stakeholder engagement strategy
• Plan initial tranche(s)
• Gain approval to proceed
• Gain funding for the initial tranche(s)
Every change needs firm foundations

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Stakeholder Engagement Principles

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Agile PgM Stakeholder Engagement
Stakeholder Engagement Coordinator drives the strategy

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Communication & Engagement Considerations
• Communicating change
• Emotional impact
• Barriers
• Appeal to hearts and
minds
• Importance of feedback
• When to use different
communication channels
• Communication strategy
& planning
• Monitoring & Evaluation
COMMUNICATION
MIS-
COMMUNICATION

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Change Curve – Kubler Ross
Where are your stakeholders on the change curve?

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Agile Programme Planning

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Learning Styles (Honey & Mumford)

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Prioritised Benefits Shape The Tranches

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Agile PgM MoSCoW Prioritisation Of Benefits
How easy is it for the team to prioritise?

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Benefits Management Principles & Processes

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Benefits Forecasting & Cognitive Bias

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Agile PgM Management & Control
In addition to formal reviews
the Lead Programme Roles
should
• Regularly visit project &
team rooms – without
interfering with the teams
• Attend stand-up
meetings as an observer
• Proactively assist teams
to come together to solve
problems
• Ensure that all
information is clearly
communicated
Agile Programme Manager acts as a facilitator for project teams

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Agile PgM Transition Key Roles
Agile PgM recognises the importance of the successful transition
of capabilities to the business

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Bridges’ Stages of Transition

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Successful Agile Change Programmes
• Understand the nature and impact of a
proposed change and the capacity and
capability to undertake it
• Establish governance structures aligned
with strategy & culture
• Prioritise benefits and deliver incrementally
• Identify and engage stakeholders
throughout the change
• Empower and support teams with good
leadership, appropriate training and great
facilitation
• Learn from past change initiatives.
Combining Agile PgM together with Change Management
techniques improves programme delivery performance

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Webinar Close & Useful Resources
• Novare Consulting
– www.novareconsulting.com
– enquiries@novareconsulting.com
• APM
– www.apm.org.uk
• APMG – Agile & Change Management
– http://www.apmg-
international.com/en/qualifications/AgilePg
M/agilepgm.aspx
– http://www.apmg-
international.com/en/qualifications/change-
management/change-management.aspx
• Team Building
– https://www.youtube.com/watch?v=sYlzSy
mbjwA
– https://www.youtube.com/watch?v=hEJaz3
sinEs