This document summarizes Dr. Goh Moh Heng's keynote presentation on building organizational competency in business continuity management. It discusses the BCM Institute's focus on education, certification, and thought leadership. It then outlines a proposed competency-based training roadmap for organizations to develop BCM skills at the senior management, coordinator, and business unit levels over three years using courses aligned with ISO22301 standards.

1. Keynote
Presentation
Building Your Organization
Business Continuity
Management Competency
Dr Goh Moh Heng
President

2. 2
BCM Institute Profile
• We are a global convergence of thought leadership in Business Continuity, Disaster Recovery and Crisis
Education
Certification &
Professional
Development
Thought
Leadership
Conducting and
administering
courses and exams.
Providing a career path and a
common body of knowledge
for business continuity and
disaster recovery
professionals
Organizing conferences and
seminar events. Publishing
technical and research papers
Management
• Global Professional Development and Qualification developed by Technical Experts and Thought Leaders
• Largest Continuity Training and Certification Organization in Asia Pacific
• Governed by Education, Examination and Certification Committees
• Delivered by Industry Practitioners, Professionals and Peers
• Learned by Professionals, Practitioners, Consultants, Auditors, Officials from all industry sectors of over
850 Organisations and Multi National Corporations (MNC) across 40 countries

3. 3
Dr Goh Moh Heng
• President
– Business Continuity Management (BCM)
Institute
– www.bcm-institute.org
• Managing Director
– GMH Continuity Architects
– Asia Pacific BCM Consulting Firm
– www.GMHasia.com
• Professional BCM Appointments
– Technical Advisor for TR19:2005 &
SS540:2008 BCM Standard (Management
Council and Technical Committee)
www.ss540.org
– Project Director, Technical Working Group
for SS507:2004
• ISO/IEC 24762 Guidelines for BC-DR Services
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

4. 4
Dr Goh Moh Heng
Prior Appointments
• Government of Singapore Investment Corporation
(GIC)
• Standard Chartered Bank
– Global Head for BCM
• PricewaterhouseCoopers
• Senior Technical Advisor, China Business Continuity
Management Forum
• Expert panel of the Asia-Pacific Economic Cooperation
(APEC) Network on Improving SME Disaster Resilience
• Awarded the "Business Continuity Lifetime
Achievement Award" in London, United Kingdom by
the Continuity, Insurance and Risk (CIR) Magazine
• Published Books:
– 7-book BCM Series
– 7-book BCM Specialist Series
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

5. 5
BCM Institute’s Website
Official Launch

6. Update
Middle East Respiratory Syndrome
Coronavirus (MERS-CoV) and Ebola
Virus
Do not be alarmed.
Start thinking about it?

7. Develop Your Business
Continuity Management
Training Roadmap
Competency-based and
Certification Programme

8. 8
Professional Requirement
Building Competency
• What an individual is able to do?
• What an individual should know?
• When and where an individual would
perform his job role?
• How well an individual would
perform in his job role?
Competency
Standard
Performance
Standard
Learning
Outcome

9. 9
Principle of Design
Considerations
• Aligned to ISO22301
– PDCA and BCM planning methodology
• Focusing on training and workshops
– Tailored to Malaysian requirement e.g.
Bursa and BNM
– HRDF claimable
• Frequent and regular schedule
– Public courses throughout the year
– In-house courses (Exceed 10 participants)

10. 10
Principle of Design
Considerations
• Understand Accountability
– Manage
– Do
– Know
• Managed Turnover
– Just-in-time training
– “Operationally” ready

11. Learning Outcome
Senior Management
• Able to have a strategic understanding in
managing BCM
• Able to operate and manage a
crisis/disaster under a simulated
environment
• Able to manage a crisis with an in-depth
understanding
• Year
• Year
• Year

12. Competency and Training Roadmap
Year One Year Two Year Three
12
BCM 100: BCM
Briefing to Senior
Management
Duration: 0.5 Day
BCM 2050: Crisis
Simulation for
Senior
Management
Duration: 0.5 Day
Competency Based
Training
CM Briefing for
Senior Management
Duration: 0.5 Day
BCM-460: Providing
Management
Review and
Oversight
Duration: 1 Day
Learning outcome:
Able to have a strategic
understanding in
managing BCM
Learning outcome: Able to operate and
manage a crisis/disaster under a simulated
environment
Learning outcome:
Able to manage a
crisis with an in-depth
understanding
Senior Management

13. Learning Outcome
Organization BC Coordinator
• Year
• Year
• Year
• Able to implement and manage a BCM
Implementation at organization level
• Able to develop and manage a crisis
management programme
• Able to audit and review an ISO22301
aligned BCM programme

14. Competency and Training Roadmap
Organization BC Coordinator
Year One Year Two Year Three
14
Certification
Course
Competency Based Training
Certification
Course
Competency
Based Training
Certification Course
BCM-5000:
ISO22301
BCMS Expert
Implementer
Duration: 4.5
Days
BCM-410: Initiating BCM Project
Duration: 2 Days
CM-5000: Crisis
Management
Expert
Implementer
Duration: 4.5
Days
BCM-450:
Managing BCM
Programme
Duration: 2 Day
BCM-8530: ISO22301
BCMS Lead Auditor
Duration: 4.5 Days
BCM-420: Implementing a BCM
Manual Duration: 1 Day
BCM-460: Providing
Management
Review and
oversight
Duration: 1 Day
BCM-310: Analysing BC Risk and
Organisational Impact, BCM-320:
Developing BCM Strategy and
Plans and BCM-330: BCM
Assurance Duration: 3 Days
Learning outcome: Able to implement and manage a
BCM Implementation at organization level
Learning outcome: Able to develop a
crisis management programme
Learning outcome:
Able to audit and
review an ISO22301
aligned BCM
programme

15. Learning Outcome
BU BC Coordinator
• Able to develop RAR, BIA and BCS and BC
Plan for at the BU Level
• Able to develop a crisis management
program in-relation to BC plan
• Able to conduct and internal review or an
ISO22301 internal audit BCM programme
• Year
• Year
• Year

16. 16
Competency and Training Roadmap
BU BC Coordinator
Year One Year Two Year Three
Certification
Course
Competency Based
Training
Competency
Based Training
& Certification
Course
Competency
Based
Training
Certification
Course
Competency
Based Training
BCM-300: ISO
22301 BCMS
Implementer
Duration: 2 Days
BCM-310: Analysing BC Risks
and their Organisational
Impacts
Duration: 1 Day
CM-300: Developing
the Crisis
Management Plan
Duration: 2 .5 Days
CM-510: Executing
the Crisis
Communication
Plan
Duration: 2 .5 Days
BCM-8030:
ISO22301 BCMS
Internal Auditor
Duration: 2.5 Days
BCM-410: Initiating
BCM Project
Duration: 1 Day
BCM-320: Development Of
Business Continuity
Strategies and Plans
Duration: 1 Day
BCM-450:
Managing BCM
Programme
BCM-330: Business Duration: 1 Day
Continuity Management
Assurance
Duration: 1 Day
Learning outcome: Able to develop RAR, BIA and
BCS and BC Plan at BU Level
Learning outcome: Able to develop and
manage a crisis management program on-relation
to BC plan
Learning outcome: Able to conduct and
internal review or an ISO22301 internal
audit BCM programme

17. COMPETENCY-BASED TRAINING-LED
BCM IMPLEMENTATION
ROADMAP

18. 18
Converting to ISO22301
Initiating A
BCM Project
BCM-410

19. 19
BCM-420
Implementing
the BCM
Manual

20. 20
Assessing Business
Continuity
Requirements
BCM-310

21. 21
Developing Business
Continuity Strategies
and Plans
BCM-320

22. 22
Developing the
Crisis Management
Plan
BCM-340

23. 23
Executing the
Crisis Communication
Plan
BCM-510

24. Testing and Exercising
24
the Business
Continuity Plans
BCM-330

25. 25
BCM-450
Managing the BCM
Programme

26. 26
Providing Management
Review and Oversight
BCM-460

27. 27
What is Next?
• Strengthen competency-based training within the
institute for:
– (B) Business Continuity Management
• First in the world
• Continue to enhance the discipline for:
– (A) BCMS Auditing
– (C) Crisis management
– (D) Disaster recovery

28. 28
Take Away ….
• Convert Pandemic Flu BC plan to Infectious
Disease BC plan
• Develop BCM training roadmap for your
organization to optimise investment
• Using training-led competency based
programme to support your BCM
implementation or program management

29. 29
Dr Goh Moh Heng
President
Mobile: +65 96711022
Tel: +65 63231500
Email: moh_heng@bcm-institute.org
29
THANK YOU
for Your Continuous Support