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Similaire à 11 Digital Marketing Trends 2011
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11 Digital Marketing Trends 2011
- 1. 11 #digitalmarketing Trends for 2011 Dr Dave Chaffey, CEO, Smart Insights Presented to: Manchester Metropolitan University Business School 20th January 2010 Download presentation from: SmartInsights.com/presentations
- 2. Not!
- 4. http://www.google.co.uk/search?q=digital+marketing+trends+ 2011 Well worth a read: http://econsultancy.com/uk/blog/7014-digital-marketing-trends-2011-by-econsultancy-ceo-ashley- friedlein
- 5. About Dave Chaffey Books Qualifications: Cert DigM and Dip DigM Best practice guides Analytics advice, software & consulting www.smartinsights.com/beta Search & conversion consulting www.clickthrough-marketing.com
- 6. 2010 consumer tech adoption
- 8. Which is more effective? Trend following or vision following? http://www.smartinsights.com/blog/digital-marketing-strategy/vision-mission-statements-for-ecommerce-and-digital-marketing/
- 9. Two tales of the path to digital excellence http://www.smartinsights.com/analytics-conversion-optimisation-alerts/dell-international-web-analytics-case-study/
- 10. The journey to digital marketing http://blogs.cisco.com/news/timeline-of-social-media-at-cisco/ http://video.forbes.com/fvn/cmo/how-cisco-does-social-media
- 11. Trend 1: Content / engagement strategy
- 14. Is you content exceptional?
- 15. www.i-to-i.com Video OVP See tips: http://mashable.com/2010/12/12/marketing-web-video/
- 16. Gaining site and business innovation ideas through Uservoice Crowdsource!
- 17. Content strategy example 68% CTR 229 downloads See http://www.smartinsights.com/blog/conversion-optimisation/online-content-marketing-strategy-2108/
- 21. Q. How automated is your optimization?
- 22. http://www.google.com/analytics/apps/results?category=Reporting%20Tools Recommended: Shuffle Point, GA Data Grabber
- 24. Source: Planned conversion optimisation
- 26. How effective is your scent? WHY CHOOSE US? WHERE / HOW TO BUY? NEW CUSTOMER? <CUSTOMER-CENTRIC SERVICE NAMES> Example SCENT TRAILS
- 27. Autoglass MVT case study - control
- 28. TV Comparison +2.4% TV - Off +6.4% TV - On -1.3% +14.8%
- 29. Service message testing +5.3%
- 30. Use Feedback tools for… “ Why ” not “ What ” http://www.smartinsights.com/digital-marketing-software/website-feedback-tools-review/
- 32. What do customers value? Think? Analytics will only show you ‘ What ’ not ‘ Why ’ – other tools can help iPerceptions http://www.4qsurvey.com / “ Bad web site. Difficult to find item as no search box provided for short cut ” “ I can't find any prices on your website ” “ Would like to see where I can buy products from ” .
- 35. Your email marketing capability? Presented by Grant Baillie of Argos at 2008 Email marketing conference, with permission
- 36. Example of dynamic content insertion Presented by Grant Baillie of Argos at 2008 Email marketing conference,, with permisssion Tip. Change order of offers or features according to segment to increase relevance
- 37. Q. Do you have an event triggered E-communications strategy?
- 38. BT - It’s all about past actions… “Recognition of activity” Purchase Dispatched +7d +14d +21d Recognition of previous purchase
- 40. Driving traffic? That’s the old way Source: Updated from an idea by the great David Hughes
- 41. The beating heart pushing content out... Authors Staff Readers News Alerts Updates Competitions Discussion Connection Newsletter Alerts Updates Source: Updated from an idea by the great David Hughes Your site
- 43. Excuses why companies don’t engage through blogs, social media?
- 46. See how: http://www.mindjumpers.com/blog/2010/10/hm%E2%80%99s-use-ofl-media/
- 57. … And exclusive Facebook Benefits
- 58. www.rapleaf.com www.flowtown.com
- 60. Multichannel attribution – who gets the credit for sale? Click SEO “ Sun Holiday” View MSN banner “ Winter sun” Click PPC “ Hotels in Kos” Click Tradedoubler Partner X View Email “ Special Offer” Direct www.thomascook.com 14/01 15/01 23/01 24/01 3/02 4/02 Click SEO “ Thomas Cook” 5/02 Event Campaign Detail Date Onsite activity Landing Content Confirm Purchase Source:
- 61. Source: Date of purchase Event num Date of event Event Source Placement Detail / keyphrase Order ID Revenue 05/02/2010 09:11 1 14/01/2010 08:54 Click SEO Google Sun Holiday WB10s6815 £2,156.11 05/02/2010 09:11 2 15/01/2010 08:54 View Display MSN ‘ Winter Sun’ creative WB10s6815 £2,156.11 05/02/2010 09:11 3 23/01/2010 08:54 Click PPC Google Hotels in Kos WB10s6815 £2,156.11 05/02/2010 09:11 4 24/01/2010 08:54 Click Affiliate Tradedoubler Partner 13562 WB10s6815 £2,156.11 05/02/2010 09:11 5 03/02/2010 08:54 View Email Welcome Special Offer WB10s6815 £2,156.11 05/02/2010 09:11 6 04/02/2010 08:54 Direct WB10s6815 £2,156.11 05/02/2010 09:11 7 05/02/2010 08:54 Click SEO Google Thomas Cook WB10s6815 £2,156.11
Notes de l'éditeur
- Mix? Client-side vs agency side?
- ASK!
- Some fundamental questions. Why would anyone link to your site (unpaid) How can you engage visitors who aren’t interested right now? Why don’t visitors respond (selective opt-out) What do your Emails add other than selling – they are just like Dell’s – How to make your emails engaging? The basic proposition should be clear also: Who we are? What we do? Where we do it? What makes us different? Why can you trust us? In his Alertbox ‘Tagline Blues: What's the Site About?’ Jakob Nielsen suggests: ‘ To assess whether your homepage communicates effectively to visitors in the crucial first 10 seconds, follow two simple guidelines: First, collect the taglines from your own site and your three strongest competitors. Print them in a bulleted list without identifying the company names. Ask yourself whether you can tell which company does what. More important, ask a handful of people outside your company the same question. Second, look at how you present the company in the main copy on the home page. Rewrite the text to say exactly the opposite. Would any company ever say that? If not, you're not saying much with your copy, either .’ http://www.useit.com/alertbox/20010722.html But the communication of the OVP should not end with the tag-line. More detailed explanations of the benefits of using the OVP can be communicated: On the homepage through feature lists or imagery that shows the benefits or experiences that are available In the About Us section In the Contact Us section In the Help section In the e-newsletter archive In Frequently Asked Questions