Organisations are now waking up to the fact that the way they’re traditionally operated and structured isn’t a good fit for the new digital era. In this talk we’ll examine what a great team culture looks like, and some baby steps on how to get there.

1. “CULTURE IS YOUR
OPERATING SYSTEM”
@bensauer
ROCKETCONF 05/16

3. TERRENCE MCKENNA
“Culture is your operating system.”

4. WHY ARE WE HERE?

5. In the beginning… there
was the computer.
Institutions began calculating and
storing with them.

6. And now…
the real computing revolution begins.

7. The question is…
are we ready to create services for this
new reality?

8. The problem is…
all the successful consumer services in
your pocket weren’t built the industrial,
top-down way.

9. “We are only just beginning to understand
how so ware is now the core function of
every company, no ma er what it makes or
what service it actually provides.”
Venkatesh Rao

10. When people say ‘digital transformation’,
what they really mean is changing the
culture of an institution.

12. KIM GOODWIN
Our true goal is:
“culture that makes bad UX unthinkable.”

13. “Culture eats strategy
for breakfast.”
Peter Drucker

14. WHAT CAN WE
LEARN FROM OUR
HISTORY?

15. PETER THIEL (TO AIRBNB)
“Don’t fuck up the culture.”

16. “Apple has a culture of
respectful challenge.”
TYLER MINCEY,
IPHONE PROJECT MANAGER

17. Jared Spool’s 3 rules for great teams
1. Everyone can repeat the vision using almost
the exact same words
2. Everyone spends 2 hours in 6 weeks
watching users
3. An alternative culture, e.g. celebrating failure

18. “If you aren’t experiencing
failure, then you are making
a far worse mistake: You are
being driven by the desire to
avoid it.”
Ed Catmull

19. HOW CAN WE
CHANGE CULTURE?

22. Reward
Cue
Routine
Title TextTHE HABIT CYCLE

23. Promotion
Idea
Project
Title TextLOOK FAMILIAR?

25. DAVE GRAY’S CULTURE MAP

26. 4 TYPES OF CULTURE

27. MIND YOUR BRITISH

28. BRITISH COMMUNICATION
What others understand
He thinks I have courage
What we mean
You are insane
What we say
That is a very brave
proposal

29. Creating a digital delivery culture - @benholliday
1. Work in the open
2. Share, not send
3. Right people, same room
4. Less process, more progress
5. Don’t wait for permission
6. Show the thing
7. People, not resources
8. Build strong communities
9. Fail fast and learn

31. It takes vulnerability to
talk about behaviour.

32. NON-VIOLENT COMMUNICATION
An API for good
human relations?
AKA ‘NVC’

34. PROJECT ARISTOTLE
•Psychological safety
•Equality in distribution of turn-taking
•Informality
•Emotional stability when things are hard
The most effective teams at google have…

35. Thanks
I am @bensauer