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How to put the social into
the process ?




                     February 8th, 2012
Hi !
Bertrand Duperrin

Enterprise 2.0 Consultant at
Nextmodernity

Blog
:http://www.duperrin.com/engli
sh

Twitter : @bduperrin

Companyhttp://www.nextmode
rnity.com
What does « social » or « 2.0 » mean ?


« Making the most of one’s
 or a company’s
 connections, knowledge,
 social and informational
 capital to get things done »
What are « things » in a world where
anything that could be automated
has been automated?

Solve problems
Handle exceptions
Learn
Coordinate
Innovate, conceive, design, be creative
Most initiatives
have been about
learning
And long term
But what’s about day to day work ?
ROI & Tangible results



Impact on operations
Cycles
Decision, coordination
What can be measured in terms of
 outcomes : more and/or faster
What boosts the flow of work
Adoption
  concerns ?


 Social is for those who get it

 For those who understand the value of doing a little bit
  more on top of their job

 It’s not what people are measured on, rewarded for

 What’s the lowest common denominator in the
  workplace ? Tasks, processes, workflows

 Hard to make poeple discover social environments in this
  context !
It’s not only about
« maybe one day… »
anymore
But also
about…
And a critical
   mass
To deliver tangible
       value
Anything that aims at
developping intangibles
is worthless until
processes relies on it
How to put social into process
Social is only for believers
Social can boost structured
 activities
Is social only for long term
Social is additional work
Social can impact current business
 indicators
Burst the bubble to unleash the social
              potential


       Potential /systematic


          Learning /doing


       Support / embedding

Voluntary /« the way we do things »
By bringing social capital into the flow of work
you can get a supercharged execution engine
Communties, social networks


Social project
                     Social BPM
management



Adaptive case       Management
management              2.0
4 challenges !
Make social a
 soutine and
bridge the gap

                                Share


                   Debrief                Search


          Task 1      Task 2     Task 3   Task x


                   Refine/                  Ask
                   Discuss
                               Connect
Bring social into
the management
     DNA
      Autonony
      Flexibility
      Right to be creative
      Decision making (P2P and decentralized)
      Leadership
      Trust
Identify and fix
processes that
  need to be
   socialized
    What processes often fail because of lack of flexibility,
     because too many exceptions need creativity and
     problem solving ?

    How to involve the right people, find the right knowledge
     at the right moment without too much additional efforts ?

    How to involve people in continuous process
     improvement ?
Bring tools
together !
   Bring business events and alerts in the
    social stream
   Bring social capabilities into business
    applications
   Bring the solution one click away from
    the problem…even on the same screen
   Make it possible to perform business
    actions in the social context…or social
    actions in the business context
« A sitting intellectual will never
go further than a walking wally »
        Michel Audiard – French dialog writer




 So…keep on making people
more knowledgeable, but help
 them use their knowledge to
    walk better and faster
How to put social into process

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How to put social into process

  • 1. How to put the social into the process ? February 8th, 2012
  • 2. Hi ! Bertrand Duperrin Enterprise 2.0 Consultant at Nextmodernity Blog :http://www.duperrin.com/engli sh Twitter : @bduperrin Companyhttp://www.nextmode rnity.com
  • 3. What does « social » or « 2.0 » mean ? « Making the most of one’s or a company’s connections, knowledge, social and informational capital to get things done »
  • 4. What are « things » in a world where anything that could be automated has been automated? Solve problems Handle exceptions Learn Coordinate Innovate, conceive, design, be creative
  • 5. Most initiatives have been about learning
  • 7. But what’s about day to day work ?
  • 8. ROI & Tangible results Impact on operations Cycles Decision, coordination What can be measured in terms of outcomes : more and/or faster What boosts the flow of work
  • 9. Adoption concerns ?  Social is for those who get it  For those who understand the value of doing a little bit more on top of their job  It’s not what people are measured on, rewarded for  What’s the lowest common denominator in the workplace ? Tasks, processes, workflows  Hard to make poeple discover social environments in this context !
  • 10. It’s not only about « maybe one day… » anymore
  • 14. Anything that aims at developping intangibles is worthless until processes relies on it
  • 16. Social is only for believers Social can boost structured activities Is social only for long term Social is additional work Social can impact current business indicators
  • 17. Burst the bubble to unleash the social potential Potential /systematic Learning /doing Support / embedding Voluntary /« the way we do things »
  • 18. By bringing social capital into the flow of work you can get a supercharged execution engine
  • 19. Communties, social networks Social project Social BPM management Adaptive case Management management 2.0
  • 21. Make social a soutine and bridge the gap Share Debrief Search Task 1 Task 2 Task 3 Task x Refine/ Ask Discuss Connect
  • 22. Bring social into the management DNA  Autonony  Flexibility  Right to be creative  Decision making (P2P and decentralized)  Leadership  Trust
  • 23. Identify and fix processes that need to be socialized  What processes often fail because of lack of flexibility, because too many exceptions need creativity and problem solving ?  How to involve the right people, find the right knowledge at the right moment without too much additional efforts ?  How to involve people in continuous process improvement ?
  • 24. Bring tools together ! Bring business events and alerts in the social stream Bring social capabilities into business applications Bring the solution one click away from the problem…even on the same screen Make it possible to perform business actions in the social context…or social actions in the business context
  • 25. « A sitting intellectual will never go further than a walking wally » Michel Audiard – French dialog writer So…keep on making people more knowledgeable, but help them use their knowledge to walk better and faster