GPS is conducting a customer satisfaction survey from June 27th to understand what they do well, what can be improved, and identify any gaps in their product or service offerings. An online survey link will be emailed to all customers and staff will encourage participation as feedback is important for implementing improvement programs. Managers will review area-specific results and the overall findings will be shared company-wide.

1. www.gpsuk.com
Are you taking part?
GPS CUSTOMER SATISFACTION SURVEY
For further information please see xxxxxxxx

2. www.gpsuk.comFor further information please see Sarah Tarplee
Why are we doing a CSS?
Understand and
celebrate what we
do well
Understand and
develop what we
want to improve on
A chance to build
closer ties with our
customers
Spot any gaps in the
market for product /
service offering

3. www.gpsuk.comFor further information please see xxxxxxxx
What is my role in the CSS
process?
The survey is
managed
online, so no
direct
involvement is
required from
the teams.
A link to the
online survey
will be emailed
to all customers
in our
database.
Managers will have the
opportunity to review the
detail that corresponds to
their area in order to put
improvement programmes in
place.
Staff who interact
with customers will
encourage them to
complete the survey
as the feedback is
important to us.
Once the
results are in,
they will be
shared with
everyone.

4. www.gpsuk.comFor further information please see xxxxxxxx
When are we launching the CSS?
The survey
commences on
the 27 June

5. www.gpsuk.comFor further information please see xxxxxxx
How is it being delivered?
A link to the
online survey
will be emailed
to all customers
in our
database.
It should take
less than 5
minutes to
complete
All respondents
will be entered
into a prize draw
to win Amazon
vouchers.