1. 3 January 2011 Bilal Thakur| Sales Executive

2. Future of Communications E-mail and Calendaring Web Conferencing Video Conferencing InstantMessaging AudioConferencing Telephony Voicemail Communications Today InstantMessaging Telephony and Voicemail Unified Conferencing: Audio, Video, Web E-mail/Calendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Inbox & Presence Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage

3. “With the pilot, we’ve saved about 200,000 Euros in a few months… We’re aiming at two or three million Euros in savings … and the return on investment is going to be in less than one year” Xavier Malherbet Vice Executive Manager CréditAgricole S.A., Champagne Bourgogne >> Credit Agricole

4. Where is the Economy Headed? Where’s the S&P 500 Headed? Source: MSN Money “Short Recession” 1400 “Reset” 600 “Prolonged Recession” Future August 2009 March 2008 What Decisions Are Smart Given Range of Possible Outcomes? >>

5. Smart Decisions in Extraordinary Times What we've learned from History: Control operational costs Avoid unnecessary capital expenses Position for rebound >>

8. Need for flexibility in future usage

10. Shift away from obsolete models

11. Lay foundation for future recoverySource: Fortune 500, 1955. (NOTE: Fortune 500 not published in 1929, analysis based on Microsoft assessment of annual reports and market capitalizations). Software and unified communications can help control costs, minimize capital expenditures, and position customers for rebound >>

12. How Your Company Can Survive and Thrive Today The Business Impact of Unified Communications Decreasing Costs By reducing travel, communications and IT costs Improving Business Outcomes By maximizing individual productivity and fostering team collaboration >>

13. Decreasing CostsUnified Communications Brings Immediate Cost Savings Saving up to 40% Reduce Travel Expenses Saving up to 40% Reduce Telephony and Audio Conferencing Charges Saving up to 40% Lower Real Estate and Facility Costs Saving up to 40% Lower Messaging and Voice Mail Costs Saving up to 50% Reduce Cost of Communications Systems >> Note: See the Achieving Costs and Resource Savings with Unified Communications White Paper for details.

14. Improving Business OutcomesGain Competitive Advantage with Unified Communications Improve End-User and Team Productivity Up to 10% Up to 30 min/day Complete Projects Faster Up to 20% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Attract and Retain Customers >> Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the “Total Economic Impact™ of Microsoft Unified Communications” white paper issued by Forrester Research.

15. Environmental Sustainability Helping the Earth while Growing Your Business Reduce Carbon from Business Travel and commuting Reduce Carbon from Office Buildings Reduce Power Consumption

17. Voice: 40,000 users

18. Unified Messaging: 75,000 users>> As of January 2009 | http://technet.microsoft.com/en-us/library/cc982178.aspx

19. Microsoft Unified CommunicationsIncreased productivity through communications convergence Increase Efficiency, and Flexibility Streamline Communications Unified Inbox & Presence Provide Unified and Extensible Platform Amplify Protection and Control Authentication Administration Storage Compliance >> >> >> >> Across Devices PC, Mobile, Web

20. Streamline Communications Click to communicate from within Office applications Enable “Anywhere Access” communications Enhance collaboration with unified conferencing >>

21. Click to Communicate from Office Escalate to voice and video chat Reply to email with instant instant messaging View presence within Outlook Share your desktop with a single click

22. Enable Anywhere Access Access messages through your PC, mobile device, or the Web Connect in real time across devices from a familiar interface PC Mobile Web

23. Communicate From Familiar Applications See presence in an e-mail See the presence of all your contacts Set your presence Choose how you want to communicate with your contacts See IM conversations in progress Have a conversation

25. Extending AV enabled rooms

26. Desktop with webcamExisting Conferencing Room with AV capability Mobile workforce “R2” Audio conferencing Customer/partners Remote workers Telepresence and room systems Outside the firewall

27. Amplify Protection and Control Achieve and maintain compliance Safeguard sensitive information Reduce the risk of malware and spam >>

28. Help Achieve and Maintain Compliance Empower Compliance Officers with Multi-Mailbox Search New User-Friendly Search Easily Refine and Target Search

29. Help Safeguard Sensitive Information Keep information confidential with encryption Prevent policy infractions with MailTips Protect sensitive data from accidental distribution Apply RMS policies automatically using Transport Rules Create custom MailTips to prompt policy reminders RMS protection can be triggered based on sender, DL, or keywords Apply multiple alerts Apply Do Not Forward, Internet Confidential or official RMS template RMS protection is also applied to Office attachments

30. Help Reduce Risk of Malware and Spam Protect against threats with Exchange Hosted Services

31. Efficient, Flexible, and Reliable Simplify management and improve administrator productivity Provide professional-grade reliability, availability and scalability Maximize IT resources with Software + Services >>

32. Simplify Management Empower employee self-service with Exchange Control Panel Manage unified communications from a single interface Track the status of sent messages Create and manage distribution groups

33. Reliability, Availability, Scalability Manage availability with Exchange Management Console 1 Select a database 2 View locations and status of replicated copies 3 Take action (add copies, change master, etc)

34. Hosted Service On-Premise Control and ownership Customization Rapid scalability Advanced manageability Maximize IT resources w/ S+S Connected business and optimized IT >>

35. Interoperable and Extensible Platform Integrate and extend upon existing investments Extend communications into business processes >>

36. Build on Existing Investments Build on existing Microsoft investments Build on legacy conferencing and voice investments ConferencingIntegration Office applications Exchange Server Office Communications Server Active Directory SharePoint Telephony Integration

37. Extend to Business Processes DASSAULT SYSTEMES 3DLive

38. DASSAULT SYSTEMES 3DLive Extend to Business Processes

39. Extend to Business Processes Integrate Presence with LOB applications

40. Case study: Schlumberger “We've had this vision of collaboration for 10 years but it's only now with…Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology.” Eric Schoen Chief Software Architect - Schlumberger >>

41. Microsoft is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

42. Microsoft is in the Visionaries Quadrant Gartner Magic Quadrant for Corporate Telephony, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Corporate Telephony”

43. Unified Communications RoadmapFrequent releases add value to Software Assurance 2010 2009 Increased geographical availability >>

44. Three Phases to Rolling Out UC Deploy Enterprise Voice Deploy Unified Conferencing Consolidate voicemail and 3rd party solutions Deploy E-mail, Presence & Instant Messaging 1 2 3

45. Getting Started Try Microsoft’s Unified Communications Technologies Measure the cost savings and productivity gains of implementing Microsoft Unified Communications for your organization On premise or in the cloud Sign up for a Business Value Assessment Try Microsoft Unified Communications http://www.microsoft.com/uc/trials.mspx >>

46. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

48. Appendix Slides

49. “Certainly we realized cost savings, but the ultimate value is greater flexibility for our user community with the improved working environment.” Johan Krebbers Group IT Architect, Royal Dutch Shell >> Case study: Royal Dutch Shell

50. Case study: Intel “As we scale out the deployment, we expect to save 20 percent or more from our audio conferencing expense. When you conduct a million minutes a day, that is significant” Donald Clark Technical Services Manager, Intel >>

51. Case study: Dassault Aviation “With presence awareness, we’re more likely to contact the right person immediately, saving time,” MatthieuWillm IT Project Team Leader, Dassault Aviation >>

52. “A $3,500 per month communications cost went down to $650 per month,” says Minnick. “On average, we expect conferencing costs could decrease by 50 percent.” John Minnick >> Case study: Siemens

53. “From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization,” Mark Summerson Head of Sales - BT Global Services >> Case study: British Telecom

54. “Air travel alone calculations indicate that more than 900 metric tons of CO2 are saved every month. Users who are able to avoid driving to meetings deliver additional environmental benefits.” NiklasGustavsson >> Case study: Volvo

55. Total Economic Impact of UC Forrester Study Shows >500% ROI in 3 Years The study shows the following benefits for a 4,000 employee organization over a 3 year period: >> Source: Forrester, 2007

56. Reducing Costs with UC Source: UniComm Consulting, March 2009 Microsoft’s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year >>

57. “Enterprises looking into UC, […], should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader. Unified Communications Magic Quadrat 2008 - Gartner “Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses”… “However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications” Accelerating Decisions While Lowering Costs - IDC “This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations” Achieving Cost and Resource Savings with UC - UniComm