2. About Me….Before 2004 CRM implementation consultant. Salesforce.com and Microsoft CRM certified partners Customers include local small businesses like ERS, Icebox Reads Inc., Entrepreneur, Wall Street, Black Enterprise
3. About Me….After 2004 CRM industry analyst, advisor, strategic consultant Customers include Intuit, Microsoft, RIM, Sage Quoted in Inc., Entrepreneur, Wall Street, Black Enterprise
Automation Automating routine tasks and activities frees up valuable time which can be spent strengthening business relationships Analysis Capturing “social” data along with other web-based data (conversions, transactions) to gain competitive advantages in building meaningful, long lasting relationships Audacity Automating routine stuff should allow small businesses to work on creating “sticky” web presences (websites, blogs, etc.) AND grow their presence on the web