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iVend Retail
Retail Management Solution
POS and Retail Management Solution
Retailers face multitude of challenges in today's                 iVend Retail is an end to end retail solution that
marketplace. To succeed in an increasingly                        covers everything from POS to Back Office to Head
competitive marketplace, retailers must find                      Office operations. An iVend Retail setup can range
innovative ways to compete that are not based                     from a Single Store with one POS to a complex multi-
solely on price. To effectively stay in business and              store environment with complete integration with
maximize profitability, retailers must effectively                your day to day business operations. The solution
manage business variables, reduce operation costs,                automates the entire operations, virtually eliminating
maximize efficiencies, ensure excellent customer                  paper work.
service, and collaborate with suppliers. To stay
ahead of competition retailers must follow                        iVend Retail allows the management team at the
customer-buying patterns and forecast future                      Head Office to have complete control over data at
needs.                                                            the stores. It extends flexibility at the Head Office to
                                                                  setup and configure the system from one place and
Many midsize retailers struggle everyday to                       therefore simplifies the management of data.
compete with effectiveness. They lack proper
technology solutions and are still struggling with                iVend Retail delivers a configurable, flexible, and
old legacy applications that are not compatible and               scalable solution that is easy to setup and implement
non-integrated with their business / accounting                   and integrates seamlessly with SAP Business One.
application; Or worse that they are using
spreadsheet applications for analysis which is                    iVend Retail is ideal for both high-volume retail
extremely ineffective and time consuming.                         operations and high-service specialty stores. High
                                                                  volume retailers will like its quick service interface.
Most retailers need an end-to-end solution, which                 High service retailers will appreciate the many
provides them a near real time view of their                      complex special order fulfillment options, customer
operations with centralized control and enables                   specific pricing, flexible kit combinations, and
them in faster decision-making.                                   customized, ticket-building special messaging for the
                                                                  POS screen.




 “
          I would like to take a moment to compliment CitiXsys team for having done an excellent job in implementing
          IVEND at Reeves Floral Products. I have worked on several implementations in the past and have never worked

          and the United States, there never seems to be an issue completing any development that arises.
          Thank you again for all your help.
                                                                                                                    “
          with a group who were as eager and talented as your associates. Even with the time difference between India



          Chuck Woodring,
          Reeves Floral Products, Inc., USA
Benefits
Stay connected with your business operations - iVend                      Reliable and safe Credit Card transactions – iVend
Retail comes as an end-to-end business solution for                       Retail offers fast, easy, safe, and cost-effective card
retailers which uses SAP Business One or SAP Business All-                management with integrated payment processing from
In-One for head office operations and an extensive retail                 industry-leading banks.
management application to manage store and POS
operations. This fail-safe integration with SAP Business One              Grow your average sales ticket - Up sell and alternate
keeps the head office always connected with the store                     item suggestions pop up on the POS interface enabling
operations across the complete retail chain.                              the POS operator to make additional recommendations to
                                                                          the customers.
Inventory control and replenishment - With iVend
Retail, head office operations have complete visibility of                Retain customers and manage customer
stock across the retail chain and can effectively push stock              communication – The loyalty management module in
rather than relying on store requisitions. Additionally the               iVend allows you to define flexible / lucrative campaigns,
merchandising department can raise purchase orders in                     which ensure that the customers keep coming back,
time to avoid complete stock out situations.                              thereby increasing customer profitability by rewarding the
                                                                          right customer. It delivers a full range of analytics and
Never loose a sale – iVend Retail delivers up to date                     service capabilities that help you better understand each
visibility of stock across the retail chain. POS operators can            customer's value and design promotions that maximize
gain complete visibility of stock across stores or at the                 the potential of all your customer relationships. Customers
main warehouse / distribution centers right from the POS                  can be informed of available points, their value and their
interface. In stock out situations, POS operators can put                 validity.
items on order and fulfill them from other stores or at a
later date by replenishing stock from the distribution                    Promotions that maximize profitability – Manage
center.                                                                   targeted promotions by easily analyzing detailed
                                                                          customer trends at individual stores and throughout the
Smoothly process routine and complex transactions                         retail chain. Promotions can be defined in multiple formats
– iVend Retail enables the POS operator to combine                        such as period based discounts, quantitative discounts,
multiple transaction types with in single POS transaction.                mix and match and buy some get some.
For example – POS operators can process a sale refund and
sale transaction in a single transaction rather than a two-               Make the right decisions – Flexible reporting options in
step process, which involves a separate transaction for                   iVend help you make accurate decisions.
sales refund and sale.




                                                                                                                                   “
 “
           We needed a better system to support our company, so we went with SAP®. Our retail shop also needed an easier, user
           friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through
           the system and can also create gift certificates on the fly.

           Angela Hahn, Administrator,
           MiniJumbuk, Australia
Overview
Head office / In-Store management - iVend Retail             center, cycle counting, requisition management, label
offers complete back office functionality both in the        printing, etc. iVend is fully PCI compliant and stores the
store and at the Head Office. It provides the store          credit/ debit card details in an encrypted format in
manager total control over activities within the store and   database.
at the POS. In-Store transactions are replicated to the
Head Office, allowing quick decision making without          iVend POS - iVend POS is fast, dependable and
considerable delays                                          powerful POS application with an easy to use keyboard
                                                             or touch-screen operated user interface. iVend POS
The store set up in iVend Retail is managed from the         makes transactions processing error free, easy to
component known as the Management Console. This              manage and execute for any retail operations.
module of iVend enables configuration of retail
Enterprise/Head Office (HO) and Store entity. The front      iVend POS application contains industry-leading
end user interface remains the same irrespective of the      configuration functions in areas such as pricing,
module being set up either at the Enterprise Level or at     discounts, promotions, tender types, layaways, and
Store Level. iVend Management Console is installed on        returns. The POS interface can be quickly configured to
the Enterprise/HO and at Stores (optional) to setup the      display exactly the information needed by POS
master data required to transact at the POS. The             operators. Receipts can be customized as required with
Management Console interface is also used by store           graphics and logos.
mangers / store staff to raise purchase orders, receive
goods against purchase orders / stock transfers, stock       Security levels can be set for POS operations thereby
transfer shipment to other stores / distribution             requiring manager override for exceptional transactions.
Quick Facts - Head Office / In-Store Management

 Feature                       Functionality
                               Ÿ   Setup and maintain a database of all the users in the company
 User Management               Ÿ   Define employee positions such as sales executive, cashier, store manager etc
                               Ÿ   Time clock management
                               Ÿ   Analyze employee performance by reviewing sales reports grouped by sales persons
                               Ÿ Define security roles and assign various rights to the roles
 Security Management           Ÿ Assign security roles to users
                               Ÿ Set password policies for users
                               Ÿ Setup Product database for standard, serialized, batch managed, kit, assembly and non-
                                   inventory items or download the same from SAP Business One
                               Ÿ   Items can be marked as non-refundable
 Inventory Management          Ÿ   Store and track offline inventory
                               Ÿ   Create, manage, build and break down kits at individual stores
                               Ÿ   Create and manage assemblies at individual stores
                               Ÿ   Define Open Items which can be used with price override
                               Ÿ   Track items by serial and batch numbers
                               Ÿ   Support for variants of the product


 Security Management           Ÿ Print item and shelf labels for individual stores
                               Ÿ Option to print customize labels


                               Ÿ Create purchase order for local vendors at stores
 Local Purchasing at store     Ÿ Local purchase orders are automatically synchronized in SAP
                               Ÿ Receive stock against local purchase orders which are automatically synchronized in SAP
                                   Business One as Goods Receipt PO

                               Ÿ Create Stock Transfers between stores or between stores and head office warehouse /
 Stock Transfer
                                   distributions centers

                               Ÿ Receive stock from unknown source (not based on a purchase order or stock transfer receipt)
 Goods Receipt
                               Ÿ Receiving items by scanning items


 Goods Issue                   Ÿ Issue stock to unknown source (not based on sale or stock transfer shipment)


                               Ÿ Raise stock requisitions to head office or to other stores
 Requisition Management
                               Ÿ Requisitions can be consolidated in a single stock transfer shipment


                               Ÿ Perform physical inventory counting at store
 Cycle Counting / Stock Take
                               Ÿ Barcode scan file can be imported to reconcile inventory
 at store
                               Ÿ Perform stock take using barcode scanners
Quick Facts - Head Office / In-Store Management
 Feature                     Functionality
                             Ÿ Visibility of stock across the retail chain
 Inter-Store Transactions    Ÿ Book orders to be fulfilled by other stores
                             Ÿ Perform sales refund from any store
                             Ÿ Orders booked in SAP can be fulfilled from Retail Stores

                             Ÿ   Setup customer database or synchronize from SAP
                             Ÿ   View credit limits, balances and customer contact information at the POS
 Customer Management         Ÿ   Define multiple billing and shipping addresses for customers
                             Ÿ   Extend discount on items based on Customer Groups
                             Ÿ   Analyze customer buying habits using sales reports at the head office


 Customer Catalog            Ÿ Manage customer catalog numbers in parallel to the product numbers
                             Ÿ Use customer catalog numbers in sale transactions


                             Ÿ   Tax Exclusive / Tax Inclusive Pricing
                             Ÿ   Store specific pricing
                             Ÿ   Period and Volume Discounts:
                             Ÿ   Special Prices for Business Partners
                             Ÿ   Discount Groups: Define discounts for Business Partners based on:
 Pricing and Promotion                 - Item Groups
 Management                            - Item Manufacturers
                             Ÿ   Define promotions to allow discounts for a specific quantity and/or combination of goods
                             Ÿ   Promotion based on sale totals
                             Ÿ   Happy hour based promotions
                             Ÿ   Define discounts based on:
                                       - Item Groups
                                       - Manufacturers

                             Ÿ   Setup and manage multiple loyalty schemes which assign points on customer purchases
                             Ÿ   Define ageing criteria for loyalty points
 Loyalty Management          Ÿ   Redeem loyalty points against new customer purchases
                             Ÿ   Loyalty points can be redeemed across the network of stores


                             Ÿ   Setup and manage multiple gift cards
                             Ÿ   Gift Cards can be sold and redeemed across the network of stores
 Gift Cards / Certificates   Ÿ   Re-charge gift cards
                             Ÿ   Cash back on gift cards
                             Ÿ   Support for card or paper based gift cards

 Surcharges                  Ÿ Setup surcharges which can be applied as additional cost during sale transactions

 Up sells and Alternative    Ÿ Assign item substitutes and up sell items
 Items                       Ÿ Up sell and alternate item recommendations automatically pop up on the POS
Quick Facts - Head Office / In-Store Management

 Feature                    Functionality
                            Ÿ Create and maintain flexible layaway plans
 Layaway Management         Ÿ Define installment count, minimum installment count, maximum installment count, layaway
                               duration, and inventory issue method for layaway plans

                            Ÿ Create and track the cash being disbursed and collected from each POS from the start till end
                               of each day.
 Cash and Till Management   Ÿ Maintain opening balances for each POS
                            Ÿ Ensure till counts at various stages. This helps in auditing and reconciling the till amounts
                            Ÿ Record Till Count variance and post variances in SAP Business One

 Sale Attributes            Ÿ Collect special information at the POS register, e.g. zip codes for advertising effectiveness


 Events                     Ÿ Setup Events for grouping reports by events

                            Ÿ iVend can be configured to operate in the following franchisee models:
 Franchisee Operations             Company owned - franchisee operated
                                   Franchisee owned - franchisee operated

                            Ÿ Integration with CitiXsys Item Matrix application. Item Matrix application allows you to define /
 Item Matrix
                               manage items by attributes, such as Size, Color and Style

                            Ÿ Generate reports to show sales breakdowns, identify slow-moving items, and check sales for
                               any day—by store, item, Item Group, Customer, Customer Group or Sales Person
                            Ÿ iVend provides multiple reports in the following categories:
                                   Sales Reports
                                   Collection Reports
 Reporting                         Inventory Reports
                                   Fulfillment Reports
                            Ÿ Reports can be previewed on screen, printed, or exported to Office Excel, Office Word, and
                               other applications and formats supported by the Microsoft Windows operating system
                            Ÿ Ability to edit existing reports as per the user format
                            Ÿ New reports can also be added using the custom reporting feature


 SAP Business One UDF       Ÿ Integrate SAP Business One UDFs on Business Partner Master Data and Item Master Data with
 Integration                   iVend
Quick Facts - POS Operations

 Feature                  Functionality
                          Ÿ iVend POS can be used with both Keyboard and Touch Screen equipment.
                          Ÿ Speed transactions with touch-screen support and keyboard shortcuts.
                          Ÿ Following transactions are supported on the iVend POS:
                                 Sale
                                 Sale Return
                                 Sale Exchange
                                 Sales Order booking / Order fulfillment
                                 Quotation / Convert quotation to Sales Order or Sale
                                 Layaway booking / Layaway fulfillment
                                 On Account Payment
                                 Capturing Lost Sales
                          Ÿ Support for multiple transaction types in a single POS transaction, for example the user can
                               execute a Sale, Sale Return in a single transaction.
                          Ÿ Visibility of inventory of all stores and warehouses at the POS
                          Ÿ iVend POS offers real – time inventory control.
                          Ÿ Automatic Barcode determination at POS: The system follows a sequence of methods in
                              attempting to resolve a barcode to a product or a card swipe to a customer/security user
                              stopping the search when it successfully matches them
 Transaction Processing   Ÿ   Display customer balance and credit limit on the POS
                          Ÿ   Customer facing display
                          Ÿ   Automatic price determination at POS
                          Ÿ   Automatic Tax determination at POS
                          Ÿ   Override price, discounts and taxes on the POS
                          Ÿ   Easily look up quantity on hand and item attributes, as well as display a picture.
                          Ÿ   Easily manage / create customer records from the POS
                          Ÿ   Sale Refund without reference to a sale transaction
                          Ÿ   Item description override on POS: Used for selling open items and special order items tied to a
                              single item master record.
                          Ÿ   Age verification: Items setup for age verification when selected on the POS will prompt the
                              user for the date of birth during a sale transaction
                          Ÿ   Ability to attach reason code to transactions: Based on the system setup the POS user can be
                              prompted for a reason code for executing a specific transaction.
                          Ÿ   Ability to add sale level comments at the POS. These comments can be printed on the receipt.
                          Ÿ   Apply surcharges to POS transactions
                          Ÿ   Prompt the user to book a Sales Order when the store is out of inventory
                          Ÿ   Automatically lock the POS terminal when left idle.
                          Ÿ   Customer credit limit check on POS
                          Ÿ   Ability to suspend transactions and recall the suspended transactions
                          Ÿ   Ability to void items or the complete POS transaction.
                          Ÿ   Ability to attach different fulfillment plans to different Sales / Order items.
                          Ÿ   Ability to re-print receipts to resolve disputes
                          Ÿ   Build / Break down Kits in real-time on the POS
Quick Facts - POS Operations

 Feature                         Functionality
                          Ÿ Manager override for following scenarios:
                                 Price Override at the item level can be done beyond the Price Override Limits
                                 Discount override at the item / sale level can be done beyond the Maximum Discount allowed
 Transaction Processing          Manager can unlock the POS once it gets locked on reaching the tipple point
                                 Customer credit limit override
                          Ÿ Print Gift Receipt to be given with gift items
                          Ÿ Facility for attaching Sales Person to Sale
                          Ÿ Track and redeem customer loyalty points

                          Ÿ Payments on the POS can be made by the following tenders:
                                Cash
                                Credit Card (Supports both online and offline authorization mode)
                                Debit Card
                                Check
                                Travelers Check
                                Voucher
                                On Account – This special tender enables the user to leave the payment amount on account
                                Gift Card
                                Loyalty Points
                                Custom tender – This special tender allows businesses to define their own financial instruments
                                    and control their integration with SAP
                                  Store credit can be issued in case of refunds
                            Support for the following Credit / Debit cards:
 Payment Processing
                                Master Card
                                Visa
                                Amex
                                Diners Club
                                Discover
                                JCB
                                Others – Payment by cards other than the above
                          Ÿ Collect payments by multiple tenders
                          Ÿ Secure Credit Card authorizations: Eliminate losses due to unapproved or unauthorized credit card
                              transactions.
                          Ÿ   Automatically update balance / change amount
                          Ÿ   Automatically update transactions with the default tender for change
                          Ÿ   Collect advance payment from customers
                          Ÿ   Transaction payments can be staggered across multiple transactions
                          Ÿ   Ability to print payment receipts
                          Ÿ Create and track the cash being disbursed and collected from each POS from the start till end of each
                              day.
 Periodic Activities      Ÿ   Maintain opening balances for each POS and ensure till counts at various stages.
                          Ÿ   Perform Cash In/Cash Out for the till at the POS
                          Ÿ   Facility to book petty expenses at the POS
                          Ÿ   Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Check
Contact us:
                                                                       USA - New York                    Asia Pacific - Sydney          EMEA - London
                                                                       Rockefeller Center, 7th Floor     Tower 2, Level 20              Lakeside House
                                                                       1230 Avenue of the Americas       201 Sussex Street              1 Furzeground Way, Stockley Park
                                                                       New York, Ny10020                 Sydney NSW 2000                Uxbridge UB11 1BD
                                                                       USA                               Australia                      United Kingdom
                                                                       T: 1 212 745 1365                 T: 61 2 9006 1616              T: 44 0 207 193 5607
                                                                       F: 1 212 618 6309                 F: 61 2 9006 1515              F: 44 0 207 681 1016
                                                                       E: newyork@citixsys.com           E: sydney@citixsys.com         E: london@citixsys.com


                                                                       USA - Chicago                     Asia Pacific - Melbourne       India - New Delhi
                                                                       The Merc, West Loop, 22nd Floor   Level 27, 525 Collins Street   A-24/5, MCIE
                                                                       30 South Wacker Drive             Rialto South Tower             Mathura Road
                                                                       Chicago, IL 60606                 Melbourne 3000                 New Delhi 110044
                                                                       USA                               Australia                      India
                                                                       T: 1 630 359 5956                 T: 61 3 9935 2916              T: 91 11 42696666
                                                                       F: 1 630 303 9706                 F: 61 3 9935 2750              F: 91 11 42696600
                                                                       E: chicago@citixsys.com           E: melbourne@citixsys.com      E: newdelhi@citixsys.com


                                                                       Canada - Toronto                  Asia Pacific - Perth
                                                                       8th Floor                         Level 29, Forrest Centre
                                                                       2425 Matheson Blvd. East          221 St Georges Tce
                                                                       Mississauga, ON L4W 5K4           Perth WA 6000
                                                                       Canada                            Australia
                                                                       T:1 905 361 2886                  T: 61 8 9288 0662
www.citixsys.com                                                       F: 1 905 361 6401                 F: 61 8 9481 3177
                                                                       E: toronto@citixsys.com           E: perth@citixsys.com




  ©2011 CitiXsys. All Rights Reser ved. SAP ® and SAP ® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered
                                                  trademarks o f t h e i r r e s p e c t i v e o w n e r s . I m a g e S o u r c e : G e t t y I m a g e s .

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iVend Retail for SAP Business One

  • 2. POS and Retail Management Solution Retailers face multitude of challenges in today's iVend Retail is an end to end retail solution that marketplace. To succeed in an increasingly covers everything from POS to Back Office to Head competitive marketplace, retailers must find Office operations. An iVend Retail setup can range innovative ways to compete that are not based from a Single Store with one POS to a complex multi- solely on price. To effectively stay in business and store environment with complete integration with maximize profitability, retailers must effectively your day to day business operations. The solution manage business variables, reduce operation costs, automates the entire operations, virtually eliminating maximize efficiencies, ensure excellent customer paper work. service, and collaborate with suppliers. To stay ahead of competition retailers must follow iVend Retail allows the management team at the customer-buying patterns and forecast future Head Office to have complete control over data at needs. the stores. It extends flexibility at the Head Office to setup and configure the system from one place and Many midsize retailers struggle everyday to therefore simplifies the management of data. compete with effectiveness. They lack proper technology solutions and are still struggling with iVend Retail delivers a configurable, flexible, and old legacy applications that are not compatible and scalable solution that is easy to setup and implement non-integrated with their business / accounting and integrates seamlessly with SAP Business One. application; Or worse that they are using spreadsheet applications for analysis which is iVend Retail is ideal for both high-volume retail extremely ineffective and time consuming. operations and high-service specialty stores. High volume retailers will like its quick service interface. Most retailers need an end-to-end solution, which High service retailers will appreciate the many provides them a near real time view of their complex special order fulfillment options, customer operations with centralized control and enables specific pricing, flexible kit combinations, and them in faster decision-making. customized, ticket-building special messaging for the POS screen. “ I would like to take a moment to compliment CitiXsys team for having done an excellent job in implementing IVEND at Reeves Floral Products. I have worked on several implementations in the past and have never worked and the United States, there never seems to be an issue completing any development that arises. Thank you again for all your help. “ with a group who were as eager and talented as your associates. Even with the time difference between India Chuck Woodring, Reeves Floral Products, Inc., USA
  • 3. Benefits Stay connected with your business operations - iVend Reliable and safe Credit Card transactions – iVend Retail comes as an end-to-end business solution for Retail offers fast, easy, safe, and cost-effective card retailers which uses SAP Business One or SAP Business All- management with integrated payment processing from In-One for head office operations and an extensive retail industry-leading banks. management application to manage store and POS operations. This fail-safe integration with SAP Business One Grow your average sales ticket - Up sell and alternate keeps the head office always connected with the store item suggestions pop up on the POS interface enabling operations across the complete retail chain. the POS operator to make additional recommendations to the customers. Inventory control and replenishment - With iVend Retail, head office operations have complete visibility of Retain customers and manage customer stock across the retail chain and can effectively push stock communication – The loyalty management module in rather than relying on store requisitions. Additionally the iVend allows you to define flexible / lucrative campaigns, merchandising department can raise purchase orders in which ensure that the customers keep coming back, time to avoid complete stock out situations. thereby increasing customer profitability by rewarding the right customer. It delivers a full range of analytics and Never loose a sale – iVend Retail delivers up to date service capabilities that help you better understand each visibility of stock across the retail chain. POS operators can customer's value and design promotions that maximize gain complete visibility of stock across stores or at the the potential of all your customer relationships. Customers main warehouse / distribution centers right from the POS can be informed of available points, their value and their interface. In stock out situations, POS operators can put validity. items on order and fulfill them from other stores or at a later date by replenishing stock from the distribution Promotions that maximize profitability – Manage center. targeted promotions by easily analyzing detailed customer trends at individual stores and throughout the Smoothly process routine and complex transactions retail chain. Promotions can be defined in multiple formats – iVend Retail enables the POS operator to combine such as period based discounts, quantitative discounts, multiple transaction types with in single POS transaction. mix and match and buy some get some. For example – POS operators can process a sale refund and sale transaction in a single transaction rather than a two- Make the right decisions – Flexible reporting options in step process, which involves a separate transaction for iVend help you make accurate decisions. sales refund and sale. “ “ We needed a better system to support our company, so we went with SAP®. Our retail shop also needed an easier, user friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through the system and can also create gift certificates on the fly. Angela Hahn, Administrator, MiniJumbuk, Australia
  • 4. Overview Head office / In-Store management - iVend Retail center, cycle counting, requisition management, label offers complete back office functionality both in the printing, etc. iVend is fully PCI compliant and stores the store and at the Head Office. It provides the store credit/ debit card details in an encrypted format in manager total control over activities within the store and database. at the POS. In-Store transactions are replicated to the Head Office, allowing quick decision making without iVend POS - iVend POS is fast, dependable and considerable delays powerful POS application with an easy to use keyboard or touch-screen operated user interface. iVend POS The store set up in iVend Retail is managed from the makes transactions processing error free, easy to component known as the Management Console. This manage and execute for any retail operations. module of iVend enables configuration of retail Enterprise/Head Office (HO) and Store entity. The front iVend POS application contains industry-leading end user interface remains the same irrespective of the configuration functions in areas such as pricing, module being set up either at the Enterprise Level or at discounts, promotions, tender types, layaways, and Store Level. iVend Management Console is installed on returns. The POS interface can be quickly configured to the Enterprise/HO and at Stores (optional) to setup the display exactly the information needed by POS master data required to transact at the POS. The operators. Receipts can be customized as required with Management Console interface is also used by store graphics and logos. mangers / store staff to raise purchase orders, receive goods against purchase orders / stock transfers, stock Security levels can be set for POS operations thereby transfer shipment to other stores / distribution requiring manager override for exceptional transactions.
  • 5. Quick Facts - Head Office / In-Store Management Feature Functionality Ÿ Setup and maintain a database of all the users in the company User Management Ÿ Define employee positions such as sales executive, cashier, store manager etc Ÿ Time clock management Ÿ Analyze employee performance by reviewing sales reports grouped by sales persons Ÿ Define security roles and assign various rights to the roles Security Management Ÿ Assign security roles to users Ÿ Set password policies for users Ÿ Setup Product database for standard, serialized, batch managed, kit, assembly and non- inventory items or download the same from SAP Business One Ÿ Items can be marked as non-refundable Inventory Management Ÿ Store and track offline inventory Ÿ Create, manage, build and break down kits at individual stores Ÿ Create and manage assemblies at individual stores Ÿ Define Open Items which can be used with price override Ÿ Track items by serial and batch numbers Ÿ Support for variants of the product Security Management Ÿ Print item and shelf labels for individual stores Ÿ Option to print customize labels Ÿ Create purchase order for local vendors at stores Local Purchasing at store Ÿ Local purchase orders are automatically synchronized in SAP Ÿ Receive stock against local purchase orders which are automatically synchronized in SAP Business One as Goods Receipt PO Ÿ Create Stock Transfers between stores or between stores and head office warehouse / Stock Transfer distributions centers Ÿ Receive stock from unknown source (not based on a purchase order or stock transfer receipt) Goods Receipt Ÿ Receiving items by scanning items Goods Issue Ÿ Issue stock to unknown source (not based on sale or stock transfer shipment) Ÿ Raise stock requisitions to head office or to other stores Requisition Management Ÿ Requisitions can be consolidated in a single stock transfer shipment Ÿ Perform physical inventory counting at store Cycle Counting / Stock Take Ÿ Barcode scan file can be imported to reconcile inventory at store Ÿ Perform stock take using barcode scanners
  • 6. Quick Facts - Head Office / In-Store Management Feature Functionality Ÿ Visibility of stock across the retail chain Inter-Store Transactions Ÿ Book orders to be fulfilled by other stores Ÿ Perform sales refund from any store Ÿ Orders booked in SAP can be fulfilled from Retail Stores Ÿ Setup customer database or synchronize from SAP Ÿ View credit limits, balances and customer contact information at the POS Customer Management Ÿ Define multiple billing and shipping addresses for customers Ÿ Extend discount on items based on Customer Groups Ÿ Analyze customer buying habits using sales reports at the head office Customer Catalog Ÿ Manage customer catalog numbers in parallel to the product numbers Ÿ Use customer catalog numbers in sale transactions Ÿ Tax Exclusive / Tax Inclusive Pricing Ÿ Store specific pricing Ÿ Period and Volume Discounts: Ÿ Special Prices for Business Partners Ÿ Discount Groups: Define discounts for Business Partners based on: Pricing and Promotion - Item Groups Management - Item Manufacturers Ÿ Define promotions to allow discounts for a specific quantity and/or combination of goods Ÿ Promotion based on sale totals Ÿ Happy hour based promotions Ÿ Define discounts based on: - Item Groups - Manufacturers Ÿ Setup and manage multiple loyalty schemes which assign points on customer purchases Ÿ Define ageing criteria for loyalty points Loyalty Management Ÿ Redeem loyalty points against new customer purchases Ÿ Loyalty points can be redeemed across the network of stores Ÿ Setup and manage multiple gift cards Ÿ Gift Cards can be sold and redeemed across the network of stores Gift Cards / Certificates Ÿ Re-charge gift cards Ÿ Cash back on gift cards Ÿ Support for card or paper based gift cards Surcharges Ÿ Setup surcharges which can be applied as additional cost during sale transactions Up sells and Alternative Ÿ Assign item substitutes and up sell items Items Ÿ Up sell and alternate item recommendations automatically pop up on the POS
  • 7. Quick Facts - Head Office / In-Store Management Feature Functionality Ÿ Create and maintain flexible layaway plans Layaway Management Ÿ Define installment count, minimum installment count, maximum installment count, layaway duration, and inventory issue method for layaway plans Ÿ Create and track the cash being disbursed and collected from each POS from the start till end of each day. Cash and Till Management Ÿ Maintain opening balances for each POS Ÿ Ensure till counts at various stages. This helps in auditing and reconciling the till amounts Ÿ Record Till Count variance and post variances in SAP Business One Sale Attributes Ÿ Collect special information at the POS register, e.g. zip codes for advertising effectiveness Events Ÿ Setup Events for grouping reports by events Ÿ iVend can be configured to operate in the following franchisee models: Franchisee Operations   Company owned - franchisee operated   Franchisee owned - franchisee operated Ÿ Integration with CitiXsys Item Matrix application. Item Matrix application allows you to define / Item Matrix manage items by attributes, such as Size, Color and Style Ÿ Generate reports to show sales breakdowns, identify slow-moving items, and check sales for any day—by store, item, Item Group, Customer, Customer Group or Sales Person Ÿ iVend provides multiple reports in the following categories:   Sales Reports   Collection Reports Reporting   Inventory Reports   Fulfillment Reports Ÿ Reports can be previewed on screen, printed, or exported to Office Excel, Office Word, and other applications and formats supported by the Microsoft Windows operating system Ÿ Ability to edit existing reports as per the user format Ÿ New reports can also be added using the custom reporting feature SAP Business One UDF Ÿ Integrate SAP Business One UDFs on Business Partner Master Data and Item Master Data with Integration iVend
  • 8. Quick Facts - POS Operations Feature Functionality Ÿ iVend POS can be used with both Keyboard and Touch Screen equipment. Ÿ Speed transactions with touch-screen support and keyboard shortcuts. Ÿ Following transactions are supported on the iVend POS:   Sale   Sale Return   Sale Exchange   Sales Order booking / Order fulfillment   Quotation / Convert quotation to Sales Order or Sale   Layaway booking / Layaway fulfillment   On Account Payment   Capturing Lost Sales Ÿ Support for multiple transaction types in a single POS transaction, for example the user can execute a Sale, Sale Return in a single transaction. Ÿ Visibility of inventory of all stores and warehouses at the POS Ÿ iVend POS offers real – time inventory control. Ÿ Automatic Barcode determination at POS: The system follows a sequence of methods in attempting to resolve a barcode to a product or a card swipe to a customer/security user stopping the search when it successfully matches them Transaction Processing Ÿ Display customer balance and credit limit on the POS Ÿ Customer facing display Ÿ Automatic price determination at POS Ÿ Automatic Tax determination at POS Ÿ Override price, discounts and taxes on the POS Ÿ Easily look up quantity on hand and item attributes, as well as display a picture. Ÿ Easily manage / create customer records from the POS Ÿ Sale Refund without reference to a sale transaction Ÿ Item description override on POS: Used for selling open items and special order items tied to a single item master record. Ÿ Age verification: Items setup for age verification when selected on the POS will prompt the user for the date of birth during a sale transaction Ÿ Ability to attach reason code to transactions: Based on the system setup the POS user can be prompted for a reason code for executing a specific transaction. Ÿ Ability to add sale level comments at the POS. These comments can be printed on the receipt. Ÿ Apply surcharges to POS transactions Ÿ Prompt the user to book a Sales Order when the store is out of inventory Ÿ Automatically lock the POS terminal when left idle. Ÿ Customer credit limit check on POS Ÿ Ability to suspend transactions and recall the suspended transactions Ÿ Ability to void items or the complete POS transaction. Ÿ Ability to attach different fulfillment plans to different Sales / Order items. Ÿ Ability to re-print receipts to resolve disputes Ÿ Build / Break down Kits in real-time on the POS
  • 9. Quick Facts - POS Operations Feature Functionality Ÿ Manager override for following scenarios:   Price Override at the item level can be done beyond the Price Override Limits   Discount override at the item / sale level can be done beyond the Maximum Discount allowed Transaction Processing   Manager can unlock the POS once it gets locked on reaching the tipple point   Customer credit limit override Ÿ Print Gift Receipt to be given with gift items Ÿ Facility for attaching Sales Person to Sale Ÿ Track and redeem customer loyalty points Ÿ Payments on the POS can be made by the following tenders:   Cash   Credit Card (Supports both online and offline authorization mode)   Debit Card   Check   Travelers Check   Voucher   On Account – This special tender enables the user to leave the payment amount on account   Gift Card   Loyalty Points   Custom tender – This special tender allows businesses to define their own financial instruments and control their integration with SAP   Store credit can be issued in case of refunds   Support for the following Credit / Debit cards: Payment Processing   Master Card   Visa   Amex   Diners Club   Discover   JCB   Others – Payment by cards other than the above Ÿ Collect payments by multiple tenders Ÿ Secure Credit Card authorizations: Eliminate losses due to unapproved or unauthorized credit card transactions. Ÿ Automatically update balance / change amount Ÿ Automatically update transactions with the default tender for change Ÿ Collect advance payment from customers Ÿ Transaction payments can be staggered across multiple transactions Ÿ Ability to print payment receipts Ÿ Create and track the cash being disbursed and collected from each POS from the start till end of each day. Periodic Activities Ÿ Maintain opening balances for each POS and ensure till counts at various stages. Ÿ Perform Cash In/Cash Out for the till at the POS Ÿ Facility to book petty expenses at the POS Ÿ Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Check
  • 10. Contact us: USA - New York Asia Pacific - Sydney EMEA - London Rockefeller Center, 7th Floor Tower 2, Level 20 Lakeside House 1230 Avenue of the Americas 201 Sussex Street 1 Furzeground Way, Stockley Park New York, Ny10020 Sydney NSW 2000 Uxbridge UB11 1BD USA Australia United Kingdom T: 1 212 745 1365 T: 61 2 9006 1616 T: 44 0 207 193 5607 F: 1 212 618 6309 F: 61 2 9006 1515 F: 44 0 207 681 1016 E: newyork@citixsys.com E: sydney@citixsys.com E: london@citixsys.com USA - Chicago Asia Pacific - Melbourne India - New Delhi The Merc, West Loop, 22nd Floor Level 27, 525 Collins Street A-24/5, MCIE 30 South Wacker Drive Rialto South Tower Mathura Road Chicago, IL 60606 Melbourne 3000 New Delhi 110044 USA Australia India T: 1 630 359 5956 T: 61 3 9935 2916 T: 91 11 42696666 F: 1 630 303 9706 F: 61 3 9935 2750 F: 91 11 42696600 E: chicago@citixsys.com E: melbourne@citixsys.com E: newdelhi@citixsys.com Canada - Toronto Asia Pacific - Perth 8th Floor Level 29, Forrest Centre 2425 Matheson Blvd. East 221 St Georges Tce Mississauga, ON L4W 5K4 Perth WA 6000 Canada Australia T:1 905 361 2886 T: 61 8 9288 0662 www.citixsys.com F: 1 905 361 6401 F: 61 8 9481 3177 E: toronto@citixsys.com E: perth@citixsys.com ©2011 CitiXsys. All Rights Reser ved. SAP ® and SAP ® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks o f t h e i r r e s p e c t i v e o w n e r s . I m a g e S o u r c e : G e t t y I m a g e s .