Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it. Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good. Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more. This program will give participants the proper asserive communication skills to ensure that everyone wins. OBJECTIVES: By attending this course, participants will: 1. Determine where emotions stem from 2. Influence emotions to achieve win-win scenarios 3. Understand and appreciate the role of assertion in communication and negotiation 4. Differentiate assertion from aggression 5. Identify your personal goals as well as the goals of the other party when negotiating or communicating 6. Listen and respond to others more effectively 7. Make, refuse and accept requests more effectively 8. Deal with anger and conflict more confidently and professionally 9. Handle inter-personal issues more confidently and effectively 10. Give and receive feedback more effectively

1. utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day one

2. our icebreakeractivity will be…

3. activity
advantages of
assertive
communication
info@ourknowledge.asia

4. write down 3 reasons
why assertive communication is
important for you

5. courseintroduction

6. in this course,you will learn…

7. to utilize
assertive thinking

8. to drive
assertive communication

9. to achieve
win-win results

10. understandinghuman behavior
module
1

11. in this module,we will learn
the difference between…

12. assertive people…

13. and…

14. aggressivepeople…

15. we will also discuss…

16. has three
thinkingparts
our brain
the tri-brain thinking process

17. and…

18. howto manageemotions

19. our firstactivity for this modulewill be…

20. activity
behavioral
styles test
info@ourknowledge.asia

21. afterwards, we’ll discuss
thedifferent typesof behavior
utilizingthe DiSCmodel

22. D

23. I

24. S

25. C

26. howdo you communicatewith
these different personalities

27. our nextactivity for this modulewill be…

28. activity
communicating
with DiSC
info@ourknowledge.asia

29. In this activity,
we’ll learn to communicate
with each DiSCtype

30. understandingthe environment
outsideof work
module
2

31. this moduledeals with
the external factors
that affect human behavior

32. the
generation
gap

33. traditionalist
(1925-1945)
the
generation
gap

34. baby boomer
(1946-1964)
the
generation
gap

35. generationx
(1965-1980)
the
generation
gap

36. generationy
(1981-1999)
the
generation
gap

37. millenials
(2000-2020)
the
generation
gap

38. our onlyactivity for this modulewill be…

39. activity
emotional
quotient
test
info@ourknowledge.asia

40. here,we’ll discuss
emotionaltanks

41. and then, we’ll discuss gender…

42. thedifferences of gender

43. understanding assertive thinking
module
3

44. here,we’ll discuss how
critical,creativeand solution-basedthinking
drives assertivethinking

45. our firstactivity for this modulewill be…

46. activity
assemble the
avengers
info@ourknowledge.asia

47. solution-basedthinking
how does solution-
basedthinking
happen?

48. our nextactivity for this modulewill be…

49. activity
letter
discrimination
info@ourknowledge.asia

50. now,we’ll talk about
de bono’s
six thinking hats

51. our third activity for this modulewill be…

52. activity
create a
hat process
info@ourknowledge.asia

53. our fourthactivity for this modulewill be…

54. activity
objective and
subjective
thinking test
info@ourknowledge.asia

55. now,we’ll view our reasons
for being assertive

56. objective assertion

57. subjective assertion

58. defensiveassertion

59. utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day two

60. assertive communication
module
4

61. our firstactivity for this modulewill be…

62. activity
information
acceptance
inventory
info@ourknowledge.asia

63. A

64. B

65. C

66. D

67. E

68. our nextactivity for this modulewill be…

69. activity
getting
it right
info@ourknowledge.asia

70. the active communication cycle

71. here,we’ll also learn that
we don’t have to shout
to gain control

72. because the secret
to taking control
is asking questions

73. we’ll learn
howopen ended
and close ended
questionsdiffer

74. and how questions can be used to…

75. 1

76. 2

77. 3

78. our thirdactivity for this modulewill be…

79. activity
i don’t want
to go to
school anymore
info@ourknowledge.asia

80. managing conflict
module
5

81. our firstactivity for this modulewill be…

82. activity
case of
the
zombified
actors
info@ourknowledge.asia

83. here,we’ll discuss
the 3 negative
behaviortypes

84. passivebehavior

85. passiveaggressive behavior

86. aggressivebehavior

87. our secondactivity for this modulewill be…

88. activity
barriers to
assertive
communication
info@ourknowledge.asia

89. whenmanaging conflictwe have to…

90. try to keep it positive

91. let the them know
that you understand

92. clarify the objection

93. presentoptions

94. find out why the are
against your stand

95. workthough smoke
screenobjections

96. keep on selling it

97. you may need to
give some feedback

98. for this, we’ll need a sandwich

99. the sandwich method

100. our finalactivity for this modulewill be…

101. activity
saboteur
info@ourknowledge.asia

102. to manage conflict
we need DESC

103. D

104. E

105. S

106. C

107. creating a win-win mentality
module
6

108. our onlyactivity for this modulewill be…

109. activity
breaking
the trend
info@ourknowledge.asia

110. is not about
dividingone pie
achieving win-win

111. gettinghis or her own pie
it’s about each person

112. so,how does that work

113. it’s all about individual goals

114. so,how do we do this

115. tip
1

116. 2tip

117. tip
3

118. 4tip

119. courseconclusion

120. for us to succeed,
we need to GROW

121. G

122. R

123. O

124. W

125. that was just a teaser
for our two-day
assertivenessworkshop

126. to find out more
about this workshop
contactus here…

127. +63-917-593-1494
info@ourknowledge.asia
+63-2-213-8944

128. or connectwith us on…

129. www.OurKnowledge.Asia
www.Linkedin.com/Company/Our-Knowledge-Consulting-Asia-
www.Facebook.com/OurKnowledgeAsia
www.twitter.com/OurKnowledgePH