This document introduces G-CHECKS, a holistic strategic planning framework developed by knowquestion, a specialist information and knowledge management consulting company. G-CHECKS examines projects through four steps: defining aims and objectives, agreeing on an approach, identifying cultural and people factors, and evaluating strategies. It ensures value is justified separately from implementation and establishes common ground between stakeholders. knowquestion offers strategic governance, knowledge management, organizational change management, and systems implementation services to help clients apply the G-CHECKS methodology.

1. Introduction to G-CHECKS
A holistic strategic planning
framework

2. About knowquestion
 A specialist Information & Knowledge
Management (IM/KM) consulting
company
 We take a holistic view of
organisations, instead of just small
pieces of the puzzle
 Our expertise lies in understanding how
technology, business process, and
organisational culture intersect and
interact
 We join the dots and bring people

3. Services offered
 strategic governance
 knowledge management policies and
plans
 organisational change management
 EDRMS, CRM & CMS implementation
and integration
 systems / architecture design and review
 external and in-house skills workshops
 one-on-one mentoring

4. G-CHECKS methodology
 Developed by knowquestion
 Holistically examines projects or initiatives
 Maps a logical path from design choices to
outcomes
 Ensures that value is justified separately from
implementation
 Establishes common ground
 Simplifies and enhances targeting of messages to
the right stakeholders

5. DESIGN ACT MEASURE
G-CHECKS model
Principles
Objectives
Norms Roles &
Responsibilities
Goals
Strategies
Benefits

6. APPROACHAIMSPEOPLE
G-CHECKS model
Principles
Objectives
Norms Roles &
Responsibilities
Goals
Strategies
Benefits

7. A. Define aims of
initiative/project
 Objectives (why?)
◦ eg improved customer service satisfaction
 Goals (what?)
◦ eg self-service online portal
 Benefits (how measured?)
◦ eg 20% reduction in client complaints
AIMS
Objectives Goals Benefits

8. B. Agree on approach
 Principles (consensus on value)
◦ eg single point of truth for corporate records
 Strategies (consensus on effort)
◦ eg implement an electronic document and
records management system (EDRMS)
APPROACH
Principles Strategies

9. C. Identify cultural/people
factors
 Norms (how things are done)
◦ eg teams prefer to operate independently
 Roles & Responsibilities (who does
what)
◦ eg information curator to identify important
assets for central cataloguing
 Misalignment of principles & strategies
with organisational culture can derail a
project
PEOPLE
Norms Roles &
Responsibilities

10. D. Strategy evaluation
 Challenge rating represents a composite
assessment of:
◦ risk (quantifiable factors)
◦ uncertainty (unquantifiable factors)
Strategy
Challenge
Technic
al
Design Culture Overall
eg Initial pilot with Customer
Service group
Low Medium Low Medium
eg Integrate with Legal &
Contracts Division
Medium Medium High High

11. To learn more
Email info@knowquestion.com.au
Phone 02 6169 4494
http://knowquestion.com.au