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© 2016 American Medical Association. All rights reserved.
Digital Health Study
Digital Health Study
Physicians’ motivations and requirements
for adopting digital clinical tools
© 2016 American Medical Association. All rights reserved.
Digital Health Study
1
Introduction: Digital Health Tools
What attracts
physicians to
digital tools?
What are their
requirements
for adoption?
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Whether employees or owners physicians
want to be part of the decision making
but they look to others as well
 IT experts for technical issues such as
data safety
 Practice leaders for buying decisions
Physicians require digital tools to fit within
their existing systems and practices
 Coverage for liability
 Data privacy is assured by experts
 Linked to EMR
 Billing/reimbursement
Key findings
Physicians want digital healthcare tools to
do what they do better
 Improve practice efficiency
 Increase patient safety
 Improve diagnostic ability
 Reduce burnout
 Improve physician patient relationship
1 2
3
Most US physicians are using a few digital
tools today and expect to use more in the
near future. Heavier users tend to be
PCPs and physicians in large and
complex practices. Age is less of a
factor than practice size and setting.
What’s the appeal
of digital tools?
Where is the
digital divide?
What do physicians
require for adoption? 4 How do they want
to be involved?
3
2
Study background
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Digital Health Tools:
What attracts physicians?
What are their requirements for adoption?
Interest in digital healthcare tools is
high among developers, regulators,
insurers as well as some patients and
physicians. However, given the
challenges of implementing electronic
patient records there is a need for
rigorous understanding of physicians’
motivations and their requirements for
successful integrating these
technologies into their practices.
The AMA will use this study as it
develops principles and best practices
to
 Support its advocacy on behalf of
physicians
 Affect the trajectory of the digital
health marketplace
 Connect the voice of the physician
to new technologies being
developed
Objective Action
5
© 2016 American Medical Association. All rights reserved.
Digital Health Study
TNS used WebMD to recruit a sample
of 1,300 practicing US physicians
Physicians were incentivized:
$45/PCP, $55/Specialist
Requirements for participation:
 Age 28-65
 Practicing physicians including
those focused on research,
academia or public health
 Full-owner, part-owner or
employee of a practice (not an
independent contractor)
 Provide a minimum of 20 hours of
direct patient care each week
 Stakeholder review and
market scan completed
 Literature review
 Eight thought-leader
interviews
 Qualitative pre test of
questionnaire
 Quantitative fieldwork
conducted July 7-18, 2016
Study methodology
 The AMA contracted with TNS,
the largest custom research
company, to study US
physicians’ enthusiasm, needs
and requirements for digital
tools in general and seven
tools in particular
 The study and analysis was
conducted under the direction
of Lynne Thomson, PhD
 Working in concert with the
AMA TNS developed and
administered a 15 minute
online survey
15
minutes
Final sample, physician Segments & Sub-groups
Total
Physicians PCPs Specialists Age <40 Age 41-50 Age 51+
Solo
Practice
Group
Practice
Other
Practice
AMA
Members
Non-
Members
N=1300 N=650 N=650 N=289 N=449 N=562 N=196 N=879 N=225 N=359 N=941
6
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Individual tool deep dives
(Ask for up to two relevant
solutions, not currently being used)
 Overall motivators/attractants
towards solution
 Rank of top 3
motivators/attractants
 Overall functional requirements of
solution adoption
 Rank of top 3 functional
requirements
 Level of disruption caused by
solution
 Ideal level of involvement with
decision to incorporate solutions
EHR app store evaluation
 Current use of EHR
 Interest in purchasing from app store
(definition above)
 Decision maker for app store purchases
 Importance of app selection criteria
Physician profile
 Age, gender, state, specialty, practice
type, practice ownership, years in
practice, hours of patient care,
professional organization membership)
 Enthusiasm for tech in professional
setting
 Influence on tech decision making
Survey instrument
Overall Involvement in Digital
Health
 Impact of on ability to provide care
 Overall motivators/attractants
 Overall functional requirements
Specific digital tools
 Familiarity
 Current use
 Relevance for practice
 Enthusiasm
 Timeline for incorporating into practice
 Ideal level of involvement in Digital
Health, in general
Definitions
Digital healthcare: Digital health encompasses a broad scope of tools that engage patients for clinical purposes; collect,
organize, interpret and use clinical data; and manage outcomes and other measures of care quality. This includes, but is not limited
to, digital solutions involving telemedicine and telehealth, mobile health (mHealth), wearables (e.g., Fitbit), remote monitoring,
apps, and others.
7
Specific
tools
Remote monitoring for
efficiency
Remote monitoring and
management for improved
care
Clinical decision support Patient engagement
Tele-visits/
virtual visits
Point of care/
workflow enhancement
Consumer access to clinical
data
EHR app store: Imagine that you could improve or extend the features in your EHR by purchasing apps from an app store
that would securely integrate into the EHR workflow. This would be a special app store just for clinicians, not an existing store
(i.e., Google Play, iTunes). The apps would add capabilities like improved data visualization, decision support, improved
documentation in the patient record and integration with other tools and services.
Questions
7
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Foundation concepts to understand tech adoption
Disruptions that overturn markets are a hot
topic across business and technology;
however, rigorous study of tech adoption
shows that fitting into current goals and
processes is critical to adoption.
New technologies are adopted rapidly – or at
all – to the extent that they
 Solve a problem users readily recognize
 Fit within existing physical environments
and processes
 Leverage analogs to telegraph what it
does and how I work it
Once a new technology is firmly in place it
can facilitate disruption, but the promise of
disruption is unlikely to lead to adoption.
Tech adoption tends to follow a normal
curve. Many innovations start strong but
stall at 15% penetration; they never cross
to the mainstream market.
Innovations with penetration > 15% have
significant potential to become mainstream.
Those ≤15% are still works in progress.
Disruptive innovation Crossing the chasm
Innovation and Diffusion by Bronwyn H Hal, National
Bureau of Economic Research, Working Paper 10212 Crossing the Chasm, Geoffrey Moore, 1991
8
3
Physicians’ perceptions of digital health
 What’s attractive about them
 What do physicians require for adoption
 How do they want to be involved in decisions on
adoption and deployment
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Most physicians see potential for digital tools
to improve patient care
“How much of an advantage do digital health solutions give to
your ability to care for your patients?”
Q16. Considering the overall impact, how much of an advantage do digital health solutions give to your ability to care for your patients?.
Base: Total Physicians (n=1300), PCPs (n=650), Specialists (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879),
Other Practice (n=225), AMA Member (n=359), Non-Member (n=941) *Statistically significantly difference at 95% confidence interval
3
13
54
31
Definite Advantage
Some Advantage
No Advantage or Disadvantage
Some/Definite Disadvantage
3 3 2 2 4 3 1 3 2 3
11 15
9 11
16
12 15 12
8
15
56 52
55 52
55
53
57
53
52
55
31 31 35 35
25
32 27 32
38
28
PCPs
(50%)
Special-
ists
(50%)
<40
(22%)
41-50
(35%)
51+
(43%)
Sole
owner
(25%)
Part
owner
(25%)
Employee
(50%)
Member
(28%)
Non-
Member
(72%)
Specialty Physician Age Ownership AMA Member
Total
Physicians
* *
**
*
10
© 2016 American Medical Association. All rights reserved.
Digital Health Study
What Attracts Physicians to Digital Health Tools?
Physicians are attracted to digital health tools
they believe will improve current practices
Younger and female physicians are also optimistic digital tools will improve
practice for physicians and patients
Q17. When thinking about incorporating digital health solutions into your practice, how important would each factor be?
Base: Total Physicians (n=1300)
Physicians are less
interested in doing
something different –
seeing more patients or
uncovering a new
revenue stream
The broad appeal of
digital tools is improving
efficiency, patient safety
and diagnostic ability
34
33
38
27
35
39
45
40
32
34
29
38
31
30
48
47
41
39
38
36
32
28
27
26
25
22
21
13
5 – Very Important
4
3, 2, 1- Not Important
Improves work efficiency
Increases patient safety
Improves diagnostic ability
Helps to reduce stress and burn-out
Improves the patient-physician
relationship
Increases patient adherence
Increases patient convenience
Improves resource allocation for staff
Allows me to see more patients
Allows me to provide care to my patients
remotely
Provides a new stream of revenue
Demonstrates awareness of the latest
technologies
Differentiates my practice from others
Patients demand it
Younger and female
physicians also look to
tools to help reduce burn-
out, improve the patient-
physician relationship and
increased adherence and
convenience for patients
11
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Physicians need tools to fit within current systems
Look to tech experts to insure privacy, security
What Requirements Must be Met by Digital Health Tools?
Q18. How important are each of the attributes below in facilitating the adoption of digital health solutions into your practice?
Base: Total Physicians (n=1300)
Is covered by my standard
malpractice insurance
Data privacy/security is assured by
my EHR vendor
Is well integrated with my EHR
Data privacy is assured by my own
practice/hospital
Can be reimbursed for time spent using it
It is supported by my EHR vendor
Is proven to be as good or superior to
traditional care
Intuitive; requires no special training
It is the standard of care
Its safety and efficacy is validated by the FDA
Its safety and efficacy have been demonstrated in
peer reviewed publications
The leaders within my practice/area of specialty
recommend it
Other physicians I know are using it
29
32
33
34
32
36
37
38
39
36
39
37
30
52
50
48
47
43
40
40
36
33
33
32
18
14
5 – Very Important
4
3, 2, 1- Not Important
Malpractice coverage,
data privacy and
workflow integration
are essential
Physicians should be
able to be reimbursed
for time spent
Tools should be easy to
use and as effective as
current methods of care.
12
© 2016 American Medical Association. All rights reserved.
Digital Health Study
4
7
45
44
Responsible
Consulted
Informed
Don't Know
Physicians want to be part of the decision making
process, but only owners expect to be responsible
“How involved would you want to be in the adoption of
digital health solutions into your practice?”
Q40. Ideally, how involved would you want to be in the adoption of digital health solutions into your practice?
Base: Total Physicians (n=1300), PCPs (n=650), Specialists (n=650), Solo owner (n=329), Part owner (n=319), Employee (n=652)
*Statistically significantly difference at 95% confidence interval
3 6 3 3 5
6
8
3 5
10
45
44
21
43
57
46 43
73
49
28
Total
Physicians
PCPs
(50%)
Specialists
(50%)
Sole
(25%)
Part
(25%)
Employee
(50%)
Specialty Ownership
H
F
F
F
F
FG
*
*
*
*
13
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Physicians want extended capabilities in their EHRs
but look to practice leaders to make buying decisions
Apps that extend your EHR system’s capabilities and are securely integrated into the EHR workflow
Likelihood for practice to buy?
Q33. How likely are you or your practice to purchase apps that extend your EHR system's capabilities and are securely integrated into the EHR workflow?
Q34. If there were an app store for your EHR system...?
Base: Use EHR: Total Physicians (n=1192), PCPs (n=601), Specialists (n=591), Solo owner (n=329), Part owner (n=319), Employee (n=652)
*Statistically significantly difference at 95% confidence interval
16
31
32
21
Extremely Likely
Very Likely
Somewhat Likely
15 16 14 16 16
32 31 30 30 33
33 32 33 33 31
20 21 22 21 20
Total
Physicians
PCPs
(50%)
Specialists
(50%)
Sole owner
(25%)
Part owner
(25%)
Employee
(50%)
Specialty Ownership
5
57
35
Physician
Practice Leadership
Someone Else
5 5 2 1 8
55 59
21
53
75
40 36
77
46
17
Who will make the buying decision?
*
*
*
*
14
4
Physicians’ perceptions of seven digital health tools
 Current use and enthusiasm for specific tools
 Profile of digital users
 Plans for adoption for tools not yet utilized
© 2016 American Medical Association. All rights reserved.
Digital Health Study
36
45 45 45
49
53
42
Tele-visits /
virtual visits
Remote monitor
for efficiency
Remote monitor
& mgt for
improved care
Clinical decision
support
Patient
engagement
Point of care/
workflow
enhancement
Consumer access
to clinical data
Physician
enthusiasm
14 12 13
28 26
42
53
Currently
using
Nearly half of all physicians are
enthusiastic about new digital solutions
Q20. Which, if any, of these do you currently incorporate into your practice?
Q22. Which, if any, of the solutions below are you enthusiastic about?
Base: Total Physicians (n=1300)
*Descriptions of digital solutions can be found on Slide 9
Mainstream Innovation/
Late Majority
Established Solutions/
Early Majority
Works in Progress/
Early Adopters
16
© 2016 American Medical Association. All rights reserved.
Digital Health Study
3.1
3.3
3.5
3.2
2.2
3.1
3.3
3.1
3.3
3.1
3.1
3.3
3.0
Non-member…
AMA member…
Eager/Early (39%)
Neutral (46%)
Skeptical/Hesita…
21+ (33%)
11-20 (39%)
up to 10 (28%)
Female (31%)
Male (69%)
51-65 (42%)
41-50 (35%)
28-40 (22%)
Enthusiastic to use
Avg=3.1
1.8
2.2
2.3
1.8
1.2
1.6
2.0
2.0
1.9
1.9
1.7
1.9
2.1
Using now
Avg=1.9
3.3
3.1
2.9
3.5
3.1
3.2
2.8
3.8
3.4
3.2
3.1
2.7
3.4
3.0
Employee (50%)
Part owner (25%)
Full owner (25%)
28+ (25%)
9-27 (26%)
4-8 (26%)
1-3 (22%)
Med School/Fac (3%)
Multi-specialty (27%)
Hospital* (12%)
Single specialty (41%)
Solo practice (15%)
PCP (50%)
Specialist (50%)
2.0
1.8
1.7
2.3
1.9
1.9
1.4
2.1
2.2
2.1
1.7
1.5
2.0
1.8
Digitals tools are used by all types of physicians
Q20. Which, if any, of these do you currently incorporate into your practice?
Q22. Which, if any, of the solutions below are you enthusiastic about?
Base: Total Physicians (n=1300)
Younger physicians are slightly more likely to use more
digital tools. Tenure is a small predictor of use but not
enthusiasm.
PCPs and those in larger, more complex practice
settings use and want to use slightly more digital tools
Practice
size
Years in
practice
Physician
age
Tech
enthusiasm
*Hospital includes Ambulatory Surgery Centers and Urgent Care
Gender
Owner
ship
Practice
setting
Practice
Using Now
Avg=1.9
Enthusiastic to use
Avg=3.1
% of sample % of sample
Member
status
17
© 2016 American Medical Association. All rights reserved.
Digital Health Study
21 8 15 14 16 12 15
29
54
34 34 31 35 35
50
38
51 52 53 53 50
Physicians anticipate rapid adoption,
minimal disruption from digital tools
14 12 13
28 26
42 5314 20 20
17 20
14
8
11 15 15
9 10
7 4
61 53 53 46 44 37 36
Tele-visits /
virtual visits
Remote
monitoring for
efficiency
Remote
monitoring for
improved care
Clinical decision
support
Patient
Engagement
Point of care /
workflow
enhancement
Consumer
access to
clinical data
Already Using
Within the Year
Beyond a Year
Mainstream Innovation/
Late Majority
Established Solutions/
Early Majority
Works in Progress/
Early Adopters
No disruption
Some disruption,
not discouraging
Among those not yet using but classifying the tool as relevant to their practices
18
Substantial
disruption
Q23. When would you expect to start incorporating this solution into your own practice?
Base: Total Physicians,
Q30. This digital health solution would...?
Base: Total Physicians, Evaluated Solution: Each solution (n=351)
Not using,
not
enthusiastic
to use
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Improves work efficiency
Increases patient safety
Improves diagnostic ability
Increases patient convenience
Increases patient adherence
Improves patient-physician
relationship
Improves resource allocation
for staff
Helps reduce stress, burn-out
Demonstrates awareness of
technologies
Allows me to provide care
remotely
Allows me to see more patients
Provides new stream of
revenue
Differentiates my practice
Patients demand it
Importance (T2B)
Niche Need
Low Priority
Key Motivator
Secondary Driver
Ranked1st/2nd/3rd
Elements that attract physicians to digital health
overall are consistent across all tools
19
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Data security assured by EHR
vendor
Covered by standard
malpractice
Well integrated with EHR
Data privacy assured by own
practice
As good as traditional care
Supported by EHR vendor
Can be reimbursed for time
spent using
Requires no
special training
It is the standard of care
Safety/efficacy demonstrated
in peer reviewed pub.
Safety/efficacy validated by
FDA
Leaders recommend it
Other physicians are using
Importance (T2B)
Niche Need
Low Priority
Requirement
Secondary Driver
Ranked1st/2nd/3rd
Likewise, there is consistency in what would be
required to adopt specific digital health tools
20
© 2016 American Medical Association. All rights reserved.
Digital Health Study
21
5
Appendix
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Key definitions in the study
Digital tools in general
Digital health encompasses a broad scope of tools that engage patients for clinical purposes; collect, organize, interpret and use
clinical data; and manage outcomes and other measures of care quality. This includes, but is not limited to, digital solutions
involving telemedicine and telehealth, mobile health (mHealth), wearables (e.g., Fitbit), remote monitoring, apps, and others.
Seven specific tools
Remote monitoring for
efficiency
Smart versions of common clinical devices such as thermometers, blood pressure cuffs, and scales that
automatically record readings in the patient record so you do not have to type it
Remote monitoring and
management for
improved care
Apps and devices for use by chronic disease patients for daily measurement of vital signs such as weight,
blood pressure, blood glucose, etc. Readings are visible to patients and transmitted to the physician's
office. Alerts are generated as appropriate for missing or out of range readings
Clinical decision support
Clinical decision support - Modules used in conjunction with the EHR or apps that integrate with the EHR
that highlight potentially significant changes in patient data (e.g., gain or loss of weight, change in blood
chemistry)
Patient engagement
Solutions to promote patient wellness and active participation in their care for chronic diseases (e.g.,
adherence to treatment regimens)
Tele-visits/
virtual visits
An audio/video connection used to see patients remotely (i.e., simple acute illness, adjusting therapy,
etc.)
Point of care/
workflow enhancement
Communication and sharing of electronic clinical data to consult with specialists, make referrals and/or
transitions of care
Consumer access to
clinical data
Secure access allowing patients to view clinical information such as routine lab results, receive
appointment reminders and treatment prompts, and to ask for prescription refills, appointments and to
speak with their physician
EHR app store
Imagine that you could improve or extend the features in your EHR by purchasing apps from an app store that would securely
integrate into the EHR workflow. This would be a special app store just for clinicians, not an existing store (i.e., Google Play,
iTunes). The apps would add capabilities like improved data visualization, decision support, improved documentation in the
patient record and integration with other tools and services.
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Details by individual tools
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Tele-visits / Virtual Visits
An audio/video connection used to see patients remotely (i.e., simple acute illness, adjusting therapy, etc.)
This tool has not yet cross the chasm of adoption and enthusiasm is not universal. It could improve work
efficiency and patient convenience and safety, but would have to be covered by standard liability systems
and also allow for easy reimbursement
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
6 15 50 29
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Increases patient convenience
2. Improves work efficiency
3. Allows me to provide care remotely
4. Improves patient-doc relationship
5. Increases patient safety
6. Provides a new stream of revenue
Key Functional Requirements
Above average importance & ranking
1. Covered by standard malpractice
2. Can be reimbursed for time spent
3. Requires no special training
4. Well integrated with EHR
5. As good as traditional care
Timeline of Adoption
29 4 15 19 30 2
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
34 38 38 39 31 35 35 37 41 33E E J
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Tele/Virtual Visits (n=462) Base: Evaluated Solution: Total Physicians (n=351)
65
49
36
14
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Remote Monitoring for Efficiency
Smart versions of common clinical devices such as thermometers, blood pressure cuffs, and scales that automatically
record readings in the patient record so you do not have to type it
This tool has not yet cross the chasm of adoption but there is some enthusiasm, driven by PCPs. It would
need to be proven to improve efficiency and diagnostic ability while being well integrated into current data
systems
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
3 5 38 54
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Improves work efficiency
2. Improves diagnostic ability
3. Increases patient safety
4. Increases patient convenience
5. Increases patient adherence
6. Improves patient-doc relationship
Key Functional Requirements
Above average importance & ranking
1. Well integrated with EHR
2. Data security assured by EHR vendor
3. As good as traditional care
4. Requires no special training
Timeline of Adoption
21 8 13 24 31 3
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
52
39 44 50 42 39 46 49 49 44
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Remote Monitoring for Efficiency (n=591) Base: Evaluated Solution: Total Physicians (n=351)
59
61
45
12
EC
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Remote Monitoring & Management for Improved Care
Apps and devices for use by chronic disease patients for daily measurement of vital signs such as weight, blood
pressure, blood glucose, etc. Readings are visible to patients and transmitted to the physician's office. Alerts are
generated as appropriate for missing or out of range readings
This tool has not yet cross the chasm of adoption but there is some enthusiasm, driven by PCPs. Improved
safety and adherence would motivate use, as long as it was easy to adopt and well integrated with current
systems
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
5 10 51 34
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Increases patient safety
2. Increases patient adherence
3. Improves diagnostic ability
4. Improves work efficiency
5. Improves patient-doc relationship
6. Allows me to provide care remotely
Key Functional Requirements
Above average importance & ranking
1. Well integrated with EHR
2. Requires no special training
3. As good as traditional care
4. Safety demo’d in peer reviewed pub.
Timeline of Adoption
24 6 14 24 31 2
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
52
38 42 46 46 36 46 48 46 45
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Remote Monitoring & Management for Improved Care (n=586) Base: Evaluated Solution: Total Physicians (n=351)
63
61
45
13
B F F
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Clinical Decision Support
Modules used in conjunction with the EHR or apps that integrate with the EHR that highlight potentially significant
changes in patient data (e.g., gain or loss of weight, change in blood chemistry)
This tool is in the early stages of adoption and physicians are moderately enthusiastic. Attractive because it
could increase patient safety and improve physicians’ current ways of working, the tool would have to work
well with current data systems and be easy to use
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
4 11 52 34
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Increases patient safety
2. Improves diagnostic ability
3. Improves work efficiency
4. Increases patient adherence
5. Improves patient-doc relationship
Key Functional Requirements
Above average importance & ranking
1. Well integrated with EHR
2. Requires no special training
3. Covered by standard malpractice
4. As good as traditional care
Timeline of Adoption
43 6 11 21 18 1
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
46 44 42 46 46 37 46 50 44 46
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Clinical Decision Support (n=588) Base: Evaluated Solution: Total Physicians (n=351)
67
67
45
28
F F
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Patient Engagement
Solutions to promote patient wellness and active participation in their care for chronic diseases (e.g., adherence to
treatment regimens)
This tool is in the early stages of adoption and physicians, particularly PCPs and those in Group practice,
show some enthusiasm. Physicians would be motivated to use in order to increase patient safety and
adherence as well as to improve current ways of working. The tool would have to work well with current
data and liability systems and be easy to use
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
5 11 53 31
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Increases patient adherence
2. Increases patient safety
3. Improves work efficiency
4. Improves patient-doc relationship
5. Improves diagnostic ability
6. Increases patient convenience
Key Functional Requirements
Above average importance & ranking
1. Well integrated with EHR
2. Covered by standard malpractice
3. Requires no special training
4. As good as traditional care
5. Can be reimbursed for time spent
Timeline of Adoption
39 6 12 23 19 1
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
53 45 44 51 49 42 50 48 52 47
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Patient Engagement (n=632) Base: Evaluated Solution: Total Physicians (n=351)
68
70
49
26
CB F
© 2016 American Medical Association. All rights reserved.
Digital Health Study
Consumer Access to Clinical Data
Secure access allowing patients to view clinical information such as routine lab results, receive appointment reminders
and treatment prompts, and to ask for prescription refills, appointments and to speak with their physician
This tool has already moved into the later stages of adoption. Enthusiasm may be waning. Increases in
patient safety and convenience, along with a more efficient workflow, attract physicians to this tool.
Assurances of data security and liability coverage are necessary in order to encourage continued use
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
4 11 50 35
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Increases patient safety
2. Increases patient convenience
3. Improves work efficiency
4. Improves patient-doc relationship
5. Increases patient adherence
Key Functional Requirements
Above average importance & ranking
1. Covered by standard malpractice
2. Data security assured by EHR vendor
3. Requires no special training
4. Well integrated with EHR
5. As good as traditional care
6. Can be reimbursed for time spent
Timeline of Adoption
72 3 5 10 8 1
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
43 41 36 41 46 38 43 43 43 41
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Consumer Access to Clinical Data (n=545) Base: Evaluated Solution: Total Physicians (n=351)
86
72
42
53
C
© 2016 American Medical Association. All rights reserved.
Digital Health Study
PCPs
(A)
Special-
ists
(B)
<40
(C)
41-50
(D)
51+
(E)
Solo
(F)
Group
(G)
Other
Type
(H)
Member
(I)
Non-
Member
(J)
Specialty Physician Age Practice Type
AMA
Membership
Point-of-care / Workflow Enhancement
Communication and sharing of electronic clinical data to consult with specialists, make referrals and/or transitions of
care
This tool has already moved into the later stages of adoption and enthusiasm remains high, particularly
among PCPs. Attractive because it could increase patient safety and improve physicians’ current ways of
working, the tool must work well with current data and liability systems in order to encourage continued
use
Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196),
Group Practice (n=879), Other Practice (n=225)
Evaluation among Total Physicians Drivers among Physicians where
Tool is Relevant, but Not Yet Used
4 8 53 35
Great deal of disruption, would consider not using
Great deal of disruption, but benefits outweigh inconvenience
Some disruption, but not discouraging
No disruption
Disruption
Most Attractive Elements
Above average importance & ranking
1. Improves work efficiency
2. Increases patient safety
3. Improves diagnostic ability
4. Improves patient-doc relationship
5. Helps reduce stress, burn-out
Key Functional Requirements
Above average importance & ranking
1. Well integrated with EHR
2. Covered by standard malpractice
3. Requires no special training
4. As good as traditional care
Timeline of Adoption
60 5 7 15 12 1
Already
using
Immediately Next
6 months
Next year Next
2-3 years
Some other
time
56 51 49 55 54
44
53 61 54 53
Current State
Current
Incorporation
Enthusiasm
Relevance (T2B)
Familiarity (T2B)
Base: Total Physicians (n=1300)
Enthusiasm
Base: Total Physicians, Excited About Solution: Point-of-care / Workflow Enhancement (n=694) Base: Evaluated Solution: Total Physicians (n=350)
73
78
53
42
F
FG

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AMA Digital Health Study

  • 1. © 2016 American Medical Association. All rights reserved. Digital Health Study Digital Health Study Physicians’ motivations and requirements for adopting digital clinical tools
  • 2. © 2016 American Medical Association. All rights reserved. Digital Health Study 1 Introduction: Digital Health Tools What attracts physicians to digital tools? What are their requirements for adoption?
  • 3. © 2016 American Medical Association. All rights reserved. Digital Health Study Whether employees or owners physicians want to be part of the decision making but they look to others as well  IT experts for technical issues such as data safety  Practice leaders for buying decisions Physicians require digital tools to fit within their existing systems and practices  Coverage for liability  Data privacy is assured by experts  Linked to EMR  Billing/reimbursement Key findings Physicians want digital healthcare tools to do what they do better  Improve practice efficiency  Increase patient safety  Improve diagnostic ability  Reduce burnout  Improve physician patient relationship 1 2 3 Most US physicians are using a few digital tools today and expect to use more in the near future. Heavier users tend to be PCPs and physicians in large and complex practices. Age is less of a factor than practice size and setting. What’s the appeal of digital tools? Where is the digital divide? What do physicians require for adoption? 4 How do they want to be involved? 3
  • 5. © 2016 American Medical Association. All rights reserved. Digital Health Study Digital Health Tools: What attracts physicians? What are their requirements for adoption? Interest in digital healthcare tools is high among developers, regulators, insurers as well as some patients and physicians. However, given the challenges of implementing electronic patient records there is a need for rigorous understanding of physicians’ motivations and their requirements for successful integrating these technologies into their practices. The AMA will use this study as it develops principles and best practices to  Support its advocacy on behalf of physicians  Affect the trajectory of the digital health marketplace  Connect the voice of the physician to new technologies being developed Objective Action 5
  • 6. © 2016 American Medical Association. All rights reserved. Digital Health Study TNS used WebMD to recruit a sample of 1,300 practicing US physicians Physicians were incentivized: $45/PCP, $55/Specialist Requirements for participation:  Age 28-65  Practicing physicians including those focused on research, academia or public health  Full-owner, part-owner or employee of a practice (not an independent contractor)  Provide a minimum of 20 hours of direct patient care each week  Stakeholder review and market scan completed  Literature review  Eight thought-leader interviews  Qualitative pre test of questionnaire  Quantitative fieldwork conducted July 7-18, 2016 Study methodology  The AMA contracted with TNS, the largest custom research company, to study US physicians’ enthusiasm, needs and requirements for digital tools in general and seven tools in particular  The study and analysis was conducted under the direction of Lynne Thomson, PhD  Working in concert with the AMA TNS developed and administered a 15 minute online survey 15 minutes Final sample, physician Segments & Sub-groups Total Physicians PCPs Specialists Age <40 Age 41-50 Age 51+ Solo Practice Group Practice Other Practice AMA Members Non- Members N=1300 N=650 N=650 N=289 N=449 N=562 N=196 N=879 N=225 N=359 N=941 6
  • 7. © 2016 American Medical Association. All rights reserved. Digital Health Study Individual tool deep dives (Ask for up to two relevant solutions, not currently being used)  Overall motivators/attractants towards solution  Rank of top 3 motivators/attractants  Overall functional requirements of solution adoption  Rank of top 3 functional requirements  Level of disruption caused by solution  Ideal level of involvement with decision to incorporate solutions EHR app store evaluation  Current use of EHR  Interest in purchasing from app store (definition above)  Decision maker for app store purchases  Importance of app selection criteria Physician profile  Age, gender, state, specialty, practice type, practice ownership, years in practice, hours of patient care, professional organization membership)  Enthusiasm for tech in professional setting  Influence on tech decision making Survey instrument Overall Involvement in Digital Health  Impact of on ability to provide care  Overall motivators/attractants  Overall functional requirements Specific digital tools  Familiarity  Current use  Relevance for practice  Enthusiasm  Timeline for incorporating into practice  Ideal level of involvement in Digital Health, in general Definitions Digital healthcare: Digital health encompasses a broad scope of tools that engage patients for clinical purposes; collect, organize, interpret and use clinical data; and manage outcomes and other measures of care quality. This includes, but is not limited to, digital solutions involving telemedicine and telehealth, mobile health (mHealth), wearables (e.g., Fitbit), remote monitoring, apps, and others. 7 Specific tools Remote monitoring for efficiency Remote monitoring and management for improved care Clinical decision support Patient engagement Tele-visits/ virtual visits Point of care/ workflow enhancement Consumer access to clinical data EHR app store: Imagine that you could improve or extend the features in your EHR by purchasing apps from an app store that would securely integrate into the EHR workflow. This would be a special app store just for clinicians, not an existing store (i.e., Google Play, iTunes). The apps would add capabilities like improved data visualization, decision support, improved documentation in the patient record and integration with other tools and services. Questions 7
  • 8. © 2016 American Medical Association. All rights reserved. Digital Health Study Foundation concepts to understand tech adoption Disruptions that overturn markets are a hot topic across business and technology; however, rigorous study of tech adoption shows that fitting into current goals and processes is critical to adoption. New technologies are adopted rapidly – or at all – to the extent that they  Solve a problem users readily recognize  Fit within existing physical environments and processes  Leverage analogs to telegraph what it does and how I work it Once a new technology is firmly in place it can facilitate disruption, but the promise of disruption is unlikely to lead to adoption. Tech adoption tends to follow a normal curve. Many innovations start strong but stall at 15% penetration; they never cross to the mainstream market. Innovations with penetration > 15% have significant potential to become mainstream. Those ≤15% are still works in progress. Disruptive innovation Crossing the chasm Innovation and Diffusion by Bronwyn H Hal, National Bureau of Economic Research, Working Paper 10212 Crossing the Chasm, Geoffrey Moore, 1991 8
  • 9. 3 Physicians’ perceptions of digital health  What’s attractive about them  What do physicians require for adoption  How do they want to be involved in decisions on adoption and deployment
  • 10. © 2016 American Medical Association. All rights reserved. Digital Health Study Most physicians see potential for digital tools to improve patient care “How much of an advantage do digital health solutions give to your ability to care for your patients?” Q16. Considering the overall impact, how much of an advantage do digital health solutions give to your ability to care for your patients?. Base: Total Physicians (n=1300), PCPs (n=650), Specialists (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225), AMA Member (n=359), Non-Member (n=941) *Statistically significantly difference at 95% confidence interval 3 13 54 31 Definite Advantage Some Advantage No Advantage or Disadvantage Some/Definite Disadvantage 3 3 2 2 4 3 1 3 2 3 11 15 9 11 16 12 15 12 8 15 56 52 55 52 55 53 57 53 52 55 31 31 35 35 25 32 27 32 38 28 PCPs (50%) Special- ists (50%) <40 (22%) 41-50 (35%) 51+ (43%) Sole owner (25%) Part owner (25%) Employee (50%) Member (28%) Non- Member (72%) Specialty Physician Age Ownership AMA Member Total Physicians * * ** * 10
  • 11. © 2016 American Medical Association. All rights reserved. Digital Health Study What Attracts Physicians to Digital Health Tools? Physicians are attracted to digital health tools they believe will improve current practices Younger and female physicians are also optimistic digital tools will improve practice for physicians and patients Q17. When thinking about incorporating digital health solutions into your practice, how important would each factor be? Base: Total Physicians (n=1300) Physicians are less interested in doing something different – seeing more patients or uncovering a new revenue stream The broad appeal of digital tools is improving efficiency, patient safety and diagnostic ability 34 33 38 27 35 39 45 40 32 34 29 38 31 30 48 47 41 39 38 36 32 28 27 26 25 22 21 13 5 – Very Important 4 3, 2, 1- Not Important Improves work efficiency Increases patient safety Improves diagnostic ability Helps to reduce stress and burn-out Improves the patient-physician relationship Increases patient adherence Increases patient convenience Improves resource allocation for staff Allows me to see more patients Allows me to provide care to my patients remotely Provides a new stream of revenue Demonstrates awareness of the latest technologies Differentiates my practice from others Patients demand it Younger and female physicians also look to tools to help reduce burn- out, improve the patient- physician relationship and increased adherence and convenience for patients 11
  • 12. © 2016 American Medical Association. All rights reserved. Digital Health Study Physicians need tools to fit within current systems Look to tech experts to insure privacy, security What Requirements Must be Met by Digital Health Tools? Q18. How important are each of the attributes below in facilitating the adoption of digital health solutions into your practice? Base: Total Physicians (n=1300) Is covered by my standard malpractice insurance Data privacy/security is assured by my EHR vendor Is well integrated with my EHR Data privacy is assured by my own practice/hospital Can be reimbursed for time spent using it It is supported by my EHR vendor Is proven to be as good or superior to traditional care Intuitive; requires no special training It is the standard of care Its safety and efficacy is validated by the FDA Its safety and efficacy have been demonstrated in peer reviewed publications The leaders within my practice/area of specialty recommend it Other physicians I know are using it 29 32 33 34 32 36 37 38 39 36 39 37 30 52 50 48 47 43 40 40 36 33 33 32 18 14 5 – Very Important 4 3, 2, 1- Not Important Malpractice coverage, data privacy and workflow integration are essential Physicians should be able to be reimbursed for time spent Tools should be easy to use and as effective as current methods of care. 12
  • 13. © 2016 American Medical Association. All rights reserved. Digital Health Study 4 7 45 44 Responsible Consulted Informed Don't Know Physicians want to be part of the decision making process, but only owners expect to be responsible “How involved would you want to be in the adoption of digital health solutions into your practice?” Q40. Ideally, how involved would you want to be in the adoption of digital health solutions into your practice? Base: Total Physicians (n=1300), PCPs (n=650), Specialists (n=650), Solo owner (n=329), Part owner (n=319), Employee (n=652) *Statistically significantly difference at 95% confidence interval 3 6 3 3 5 6 8 3 5 10 45 44 21 43 57 46 43 73 49 28 Total Physicians PCPs (50%) Specialists (50%) Sole (25%) Part (25%) Employee (50%) Specialty Ownership H F F F F FG * * * * 13
  • 14. © 2016 American Medical Association. All rights reserved. Digital Health Study Physicians want extended capabilities in their EHRs but look to practice leaders to make buying decisions Apps that extend your EHR system’s capabilities and are securely integrated into the EHR workflow Likelihood for practice to buy? Q33. How likely are you or your practice to purchase apps that extend your EHR system's capabilities and are securely integrated into the EHR workflow? Q34. If there were an app store for your EHR system...? Base: Use EHR: Total Physicians (n=1192), PCPs (n=601), Specialists (n=591), Solo owner (n=329), Part owner (n=319), Employee (n=652) *Statistically significantly difference at 95% confidence interval 16 31 32 21 Extremely Likely Very Likely Somewhat Likely 15 16 14 16 16 32 31 30 30 33 33 32 33 33 31 20 21 22 21 20 Total Physicians PCPs (50%) Specialists (50%) Sole owner (25%) Part owner (25%) Employee (50%) Specialty Ownership 5 57 35 Physician Practice Leadership Someone Else 5 5 2 1 8 55 59 21 53 75 40 36 77 46 17 Who will make the buying decision? * * * * 14
  • 15. 4 Physicians’ perceptions of seven digital health tools  Current use and enthusiasm for specific tools  Profile of digital users  Plans for adoption for tools not yet utilized
  • 16. © 2016 American Medical Association. All rights reserved. Digital Health Study 36 45 45 45 49 53 42 Tele-visits / virtual visits Remote monitor for efficiency Remote monitor & mgt for improved care Clinical decision support Patient engagement Point of care/ workflow enhancement Consumer access to clinical data Physician enthusiasm 14 12 13 28 26 42 53 Currently using Nearly half of all physicians are enthusiastic about new digital solutions Q20. Which, if any, of these do you currently incorporate into your practice? Q22. Which, if any, of the solutions below are you enthusiastic about? Base: Total Physicians (n=1300) *Descriptions of digital solutions can be found on Slide 9 Mainstream Innovation/ Late Majority Established Solutions/ Early Majority Works in Progress/ Early Adopters 16
  • 17. © 2016 American Medical Association. All rights reserved. Digital Health Study 3.1 3.3 3.5 3.2 2.2 3.1 3.3 3.1 3.3 3.1 3.1 3.3 3.0 Non-member… AMA member… Eager/Early (39%) Neutral (46%) Skeptical/Hesita… 21+ (33%) 11-20 (39%) up to 10 (28%) Female (31%) Male (69%) 51-65 (42%) 41-50 (35%) 28-40 (22%) Enthusiastic to use Avg=3.1 1.8 2.2 2.3 1.8 1.2 1.6 2.0 2.0 1.9 1.9 1.7 1.9 2.1 Using now Avg=1.9 3.3 3.1 2.9 3.5 3.1 3.2 2.8 3.8 3.4 3.2 3.1 2.7 3.4 3.0 Employee (50%) Part owner (25%) Full owner (25%) 28+ (25%) 9-27 (26%) 4-8 (26%) 1-3 (22%) Med School/Fac (3%) Multi-specialty (27%) Hospital* (12%) Single specialty (41%) Solo practice (15%) PCP (50%) Specialist (50%) 2.0 1.8 1.7 2.3 1.9 1.9 1.4 2.1 2.2 2.1 1.7 1.5 2.0 1.8 Digitals tools are used by all types of physicians Q20. Which, if any, of these do you currently incorporate into your practice? Q22. Which, if any, of the solutions below are you enthusiastic about? Base: Total Physicians (n=1300) Younger physicians are slightly more likely to use more digital tools. Tenure is a small predictor of use but not enthusiasm. PCPs and those in larger, more complex practice settings use and want to use slightly more digital tools Practice size Years in practice Physician age Tech enthusiasm *Hospital includes Ambulatory Surgery Centers and Urgent Care Gender Owner ship Practice setting Practice Using Now Avg=1.9 Enthusiastic to use Avg=3.1 % of sample % of sample Member status 17
  • 18. © 2016 American Medical Association. All rights reserved. Digital Health Study 21 8 15 14 16 12 15 29 54 34 34 31 35 35 50 38 51 52 53 53 50 Physicians anticipate rapid adoption, minimal disruption from digital tools 14 12 13 28 26 42 5314 20 20 17 20 14 8 11 15 15 9 10 7 4 61 53 53 46 44 37 36 Tele-visits / virtual visits Remote monitoring for efficiency Remote monitoring for improved care Clinical decision support Patient Engagement Point of care / workflow enhancement Consumer access to clinical data Already Using Within the Year Beyond a Year Mainstream Innovation/ Late Majority Established Solutions/ Early Majority Works in Progress/ Early Adopters No disruption Some disruption, not discouraging Among those not yet using but classifying the tool as relevant to their practices 18 Substantial disruption Q23. When would you expect to start incorporating this solution into your own practice? Base: Total Physicians, Q30. This digital health solution would...? Base: Total Physicians, Evaluated Solution: Each solution (n=351) Not using, not enthusiastic to use
  • 19. © 2016 American Medical Association. All rights reserved. Digital Health Study Improves work efficiency Increases patient safety Improves diagnostic ability Increases patient convenience Increases patient adherence Improves patient-physician relationship Improves resource allocation for staff Helps reduce stress, burn-out Demonstrates awareness of technologies Allows me to provide care remotely Allows me to see more patients Provides new stream of revenue Differentiates my practice Patients demand it Importance (T2B) Niche Need Low Priority Key Motivator Secondary Driver Ranked1st/2nd/3rd Elements that attract physicians to digital health overall are consistent across all tools 19
  • 20. © 2016 American Medical Association. All rights reserved. Digital Health Study Data security assured by EHR vendor Covered by standard malpractice Well integrated with EHR Data privacy assured by own practice As good as traditional care Supported by EHR vendor Can be reimbursed for time spent using Requires no special training It is the standard of care Safety/efficacy demonstrated in peer reviewed pub. Safety/efficacy validated by FDA Leaders recommend it Other physicians are using Importance (T2B) Niche Need Low Priority Requirement Secondary Driver Ranked1st/2nd/3rd Likewise, there is consistency in what would be required to adopt specific digital health tools 20
  • 21. © 2016 American Medical Association. All rights reserved. Digital Health Study 21
  • 23. © 2016 American Medical Association. All rights reserved. Digital Health Study Key definitions in the study Digital tools in general Digital health encompasses a broad scope of tools that engage patients for clinical purposes; collect, organize, interpret and use clinical data; and manage outcomes and other measures of care quality. This includes, but is not limited to, digital solutions involving telemedicine and telehealth, mobile health (mHealth), wearables (e.g., Fitbit), remote monitoring, apps, and others. Seven specific tools Remote monitoring for efficiency Smart versions of common clinical devices such as thermometers, blood pressure cuffs, and scales that automatically record readings in the patient record so you do not have to type it Remote monitoring and management for improved care Apps and devices for use by chronic disease patients for daily measurement of vital signs such as weight, blood pressure, blood glucose, etc. Readings are visible to patients and transmitted to the physician's office. Alerts are generated as appropriate for missing or out of range readings Clinical decision support Clinical decision support - Modules used in conjunction with the EHR or apps that integrate with the EHR that highlight potentially significant changes in patient data (e.g., gain or loss of weight, change in blood chemistry) Patient engagement Solutions to promote patient wellness and active participation in their care for chronic diseases (e.g., adherence to treatment regimens) Tele-visits/ virtual visits An audio/video connection used to see patients remotely (i.e., simple acute illness, adjusting therapy, etc.) Point of care/ workflow enhancement Communication and sharing of electronic clinical data to consult with specialists, make referrals and/or transitions of care Consumer access to clinical data Secure access allowing patients to view clinical information such as routine lab results, receive appointment reminders and treatment prompts, and to ask for prescription refills, appointments and to speak with their physician EHR app store Imagine that you could improve or extend the features in your EHR by purchasing apps from an app store that would securely integrate into the EHR workflow. This would be a special app store just for clinicians, not an existing store (i.e., Google Play, iTunes). The apps would add capabilities like improved data visualization, decision support, improved documentation in the patient record and integration with other tools and services.
  • 24. © 2016 American Medical Association. All rights reserved. Digital Health Study Details by individual tools
  • 25. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Tele-visits / Virtual Visits An audio/video connection used to see patients remotely (i.e., simple acute illness, adjusting therapy, etc.) This tool has not yet cross the chasm of adoption and enthusiasm is not universal. It could improve work efficiency and patient convenience and safety, but would have to be covered by standard liability systems and also allow for easy reimbursement Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 6 15 50 29 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Increases patient convenience 2. Improves work efficiency 3. Allows me to provide care remotely 4. Improves patient-doc relationship 5. Increases patient safety 6. Provides a new stream of revenue Key Functional Requirements Above average importance & ranking 1. Covered by standard malpractice 2. Can be reimbursed for time spent 3. Requires no special training 4. Well integrated with EHR 5. As good as traditional care Timeline of Adoption 29 4 15 19 30 2 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 34 38 38 39 31 35 35 37 41 33E E J Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Tele/Virtual Visits (n=462) Base: Evaluated Solution: Total Physicians (n=351) 65 49 36 14
  • 26. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Remote Monitoring for Efficiency Smart versions of common clinical devices such as thermometers, blood pressure cuffs, and scales that automatically record readings in the patient record so you do not have to type it This tool has not yet cross the chasm of adoption but there is some enthusiasm, driven by PCPs. It would need to be proven to improve efficiency and diagnostic ability while being well integrated into current data systems Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 3 5 38 54 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Improves work efficiency 2. Improves diagnostic ability 3. Increases patient safety 4. Increases patient convenience 5. Increases patient adherence 6. Improves patient-doc relationship Key Functional Requirements Above average importance & ranking 1. Well integrated with EHR 2. Data security assured by EHR vendor 3. As good as traditional care 4. Requires no special training Timeline of Adoption 21 8 13 24 31 3 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 52 39 44 50 42 39 46 49 49 44 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Remote Monitoring for Efficiency (n=591) Base: Evaluated Solution: Total Physicians (n=351) 59 61 45 12 EC
  • 27. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Remote Monitoring & Management for Improved Care Apps and devices for use by chronic disease patients for daily measurement of vital signs such as weight, blood pressure, blood glucose, etc. Readings are visible to patients and transmitted to the physician's office. Alerts are generated as appropriate for missing or out of range readings This tool has not yet cross the chasm of adoption but there is some enthusiasm, driven by PCPs. Improved safety and adherence would motivate use, as long as it was easy to adopt and well integrated with current systems Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 5 10 51 34 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Increases patient safety 2. Increases patient adherence 3. Improves diagnostic ability 4. Improves work efficiency 5. Improves patient-doc relationship 6. Allows me to provide care remotely Key Functional Requirements Above average importance & ranking 1. Well integrated with EHR 2. Requires no special training 3. As good as traditional care 4. Safety demo’d in peer reviewed pub. Timeline of Adoption 24 6 14 24 31 2 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 52 38 42 46 46 36 46 48 46 45 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Remote Monitoring & Management for Improved Care (n=586) Base: Evaluated Solution: Total Physicians (n=351) 63 61 45 13 B F F
  • 28. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Clinical Decision Support Modules used in conjunction with the EHR or apps that integrate with the EHR that highlight potentially significant changes in patient data (e.g., gain or loss of weight, change in blood chemistry) This tool is in the early stages of adoption and physicians are moderately enthusiastic. Attractive because it could increase patient safety and improve physicians’ current ways of working, the tool would have to work well with current data systems and be easy to use Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 4 11 52 34 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Increases patient safety 2. Improves diagnostic ability 3. Improves work efficiency 4. Increases patient adherence 5. Improves patient-doc relationship Key Functional Requirements Above average importance & ranking 1. Well integrated with EHR 2. Requires no special training 3. Covered by standard malpractice 4. As good as traditional care Timeline of Adoption 43 6 11 21 18 1 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 46 44 42 46 46 37 46 50 44 46 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Clinical Decision Support (n=588) Base: Evaluated Solution: Total Physicians (n=351) 67 67 45 28 F F
  • 29. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Patient Engagement Solutions to promote patient wellness and active participation in their care for chronic diseases (e.g., adherence to treatment regimens) This tool is in the early stages of adoption and physicians, particularly PCPs and those in Group practice, show some enthusiasm. Physicians would be motivated to use in order to increase patient safety and adherence as well as to improve current ways of working. The tool would have to work well with current data and liability systems and be easy to use Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 5 11 53 31 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Increases patient adherence 2. Increases patient safety 3. Improves work efficiency 4. Improves patient-doc relationship 5. Improves diagnostic ability 6. Increases patient convenience Key Functional Requirements Above average importance & ranking 1. Well integrated with EHR 2. Covered by standard malpractice 3. Requires no special training 4. As good as traditional care 5. Can be reimbursed for time spent Timeline of Adoption 39 6 12 23 19 1 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 53 45 44 51 49 42 50 48 52 47 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Patient Engagement (n=632) Base: Evaluated Solution: Total Physicians (n=351) 68 70 49 26 CB F
  • 30. © 2016 American Medical Association. All rights reserved. Digital Health Study Consumer Access to Clinical Data Secure access allowing patients to view clinical information such as routine lab results, receive appointment reminders and treatment prompts, and to ask for prescription refills, appointments and to speak with their physician This tool has already moved into the later stages of adoption. Enthusiasm may be waning. Increases in patient safety and convenience, along with a more efficient workflow, attract physicians to this tool. Assurances of data security and liability coverage are necessary in order to encourage continued use PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 4 11 50 35 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Increases patient safety 2. Increases patient convenience 3. Improves work efficiency 4. Improves patient-doc relationship 5. Increases patient adherence Key Functional Requirements Above average importance & ranking 1. Covered by standard malpractice 2. Data security assured by EHR vendor 3. Requires no special training 4. Well integrated with EHR 5. As good as traditional care 6. Can be reimbursed for time spent Timeline of Adoption 72 3 5 10 8 1 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 43 41 36 41 46 38 43 43 43 41 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Consumer Access to Clinical Data (n=545) Base: Evaluated Solution: Total Physicians (n=351) 86 72 42 53 C
  • 31. © 2016 American Medical Association. All rights reserved. Digital Health Study PCPs (A) Special- ists (B) <40 (C) 41-50 (D) 51+ (E) Solo (F) Group (G) Other Type (H) Member (I) Non- Member (J) Specialty Physician Age Practice Type AMA Membership Point-of-care / Workflow Enhancement Communication and sharing of electronic clinical data to consult with specialists, make referrals and/or transitions of care This tool has already moved into the later stages of adoption and enthusiasm remains high, particularly among PCPs. Attractive because it could increase patient safety and improve physicians’ current ways of working, the tool must work well with current data and liability systems in order to encourage continued use Base: PCP (n=650), Specialist (n=650), Age <40 (n=289), Age 41-50 (n=449), Age 51+ (n=562), Solo Practice (n=196), Group Practice (n=879), Other Practice (n=225) Evaluation among Total Physicians Drivers among Physicians where Tool is Relevant, but Not Yet Used 4 8 53 35 Great deal of disruption, would consider not using Great deal of disruption, but benefits outweigh inconvenience Some disruption, but not discouraging No disruption Disruption Most Attractive Elements Above average importance & ranking 1. Improves work efficiency 2. Increases patient safety 3. Improves diagnostic ability 4. Improves patient-doc relationship 5. Helps reduce stress, burn-out Key Functional Requirements Above average importance & ranking 1. Well integrated with EHR 2. Covered by standard malpractice 3. Requires no special training 4. As good as traditional care Timeline of Adoption 60 5 7 15 12 1 Already using Immediately Next 6 months Next year Next 2-3 years Some other time 56 51 49 55 54 44 53 61 54 53 Current State Current Incorporation Enthusiasm Relevance (T2B) Familiarity (T2B) Base: Total Physicians (n=1300) Enthusiasm Base: Total Physicians, Excited About Solution: Point-of-care / Workflow Enhancement (n=694) Base: Evaluated Solution: Total Physicians (n=350) 73 78 53 42 F FG