Agile2013 Talk: Tools from Psychology for coaches, trainers and team members by Bruno Sbille.

1. Bruno Sbille
Tools from Psychology for coaches, trainers and team
members

2. Who is @BrunoSbille? (hint: that’s me :)
Bruno.sbille@gmail.com
brunosbille.com

3. Psychology...
A nice movie
about Psychology.
“Yes But”

4. Today we will discuss 2 tools, 2 models from
psychology
1. The V.A.K Model.
Neil Fleming
(NLP: Neuro-linguistic
programming)
2. The Drama Triangle
Stephen Karpman
(TA: Transactional Analysis)

5. NLP: Neuro Linguistic Programming
Bandler & Grinder

6. NLP approach
•Observe talented people
•Identify common structures
•Model (create a model)
•Get other people to do it

7. Approach
Where’s the problem? < Why it works ?

8. Applications

9. Myths

10. V.A.K
Neil Fleming

11. I need you to find a buddy...
Please stand-up, create teams of 2
Once your team is created, please sit.

12. Five senses

13. VAK (aka VAKOG)
•V: Visual
•A: Auditory
•K: Kinesthetic
•O: Olfactory
•G: Gustatory

14. VAK or VAKOG ?
•V: Visual
•A: Auditory
•K: Kinesthetic (including
Olfactory and Gustatory)
Each of us has a preferred channel

16. The “Auditory”

17. Auditory
•Auditory learners best learn
through listening (lectures,
discussions, tapes, etc.
•“What did you say?”
•Credibility
•Usually channel the most used
•Can speak a lot to express one
idea

18. The “Kinesthetic”

19. Kinesthetic
•Tactile/kinesthetic learners prefer
to learn via experience—moving,
touching, and doing
•Importance of sensations,
feelings
•sensible to the working
atmosphere
•“You feel me?”

20. The “Visual”

21. Visual
•visual learners have a
preference for seeing (think in
pictures; visual aids such as
overhead slides, diagrams,
handouts, etc.)
•promotes understanding
•Useful to get attention
•“Do you see what I mean?”

22. What can you do with these concepts ?

23. Who am I ?
Hint: Check the begin of the
presentation

24. Your team, your class

25. Communication
Message Results
Filters

26. Daily Scrum

27. Boards and Visual Management

28. User Stories

29. How to give recognition, thanks people

31. If you are a trainer

32. Want to know more
http://www.businessballs.com/
vaklearningstylestest.htm
http://www.idea-sandbox.com/
blog/2012/03/disney-
brainstorming-method-dreamer-
realist-and-spoiler/

33. The Drama triangle
Karpman

35. Victim

36. Rescuer

37. Victim
Rescuer

39. Persecutor

40. Victim
Rescuer Persecutor

41. The Drama
Triangle
Victim
Rescuer Persecutor

42. Benefits...and needs

43. The Victim
Needs
I need a persecutor
Benefits
I attracts sympathy, I get attention
People have pity on me

44. The Rescuer
Needs
I need someone (complaining)
Benefits
I get recognition
I don’t have to focus on my own
problems

45. The Persecutor
Needs
I need a victim
I need a pretext, an excuse
Benefits
I get rid of my frustration
I feel almighty, powerful

46. Unfortunately, this comes with some perverse
effects...

47. Victim
Imagine a project where the
“victim” role is played.
The person playing the “victim”
role will absorb a significant part of
the team’s energy

48. Rescuer
Imagine a project where the
“rescuer” role is played. The
rescuer will make the team
dependent and passive

49. Persecutor
Imagine a project where the
“rescuer” role is played. It creates
fear, stress, lack of initiatives.
Risk of blame culture

50. To summarize...

51. The Victim
•This is a pure human
being, innocent, helpless
•Passive, plaintive
•Full of good will, but pursued by
disasters. He/She annoyed others!
•Blame “someone” for his/her
problems
•Benefits: attracts sympathy, pity

52. The Rescuer
•Kind, generous, selfless, strong,
brave
•Trying to help without being asked
•He flees his own problems by
focusing on others problems
•Profit: I fill my need for recognition
•Makes the other passive, dependent

53. The Persecutor
•Wicked, cruel, heartless
can be violent
•Uses intimidation, manipulation
•Blocking the aisle of the
supermarket with his caddy
•Needs a pretext and a victim
•Benefits: it evacuates his frustration
(on someone) and feels omnipotent

54. How to avoid, escape the triangle ?

55. The Drama
Triangle
Victim
Rescuer Persecutor
YOU ARE
HERE
Avoid a relation Victim - Persecutor

56. Facing a persecutor
•Feel your trigger
•Stay firm and focus (let him/her
live his anger)
•Don’t go against him/her
•Acknowledge you points you
agree with
•Counter Manipulation
•You can leave the room

57. The Drama
Triangle
Victim
Rescuer Persecutor
YOU ARE
HERE
Avoid a relation Rescuer - Victim

58. How not to play with a victim
If you can answer “Yes” to all
these questions: you are not
playing.
1: Did he/she expressed a
request?
2: Am I available?
3: Am I qualified?
4: Is there an exchange?

59. How not to play with a rescuer
•Decline the request for
assistance. Thank Him/her and
change the subject
•You decide of the scope and
timing of his assistance
•Give him/her recognition for what
he/she is and not for what he/she
does

60. And don’t forget... this is all about playing
games... you choose to play...or not ;-)