Leading digital transformation in the mobile era while tied to legacy business applications like SAP, Oracle, PeopleSoft, requires a new approach to leveraging legacy enterprise applications. The opportunity lies in taking a user-centric approach and extending systems “to the edges” to those people who support the revenue cycle.
Next Generation of Enterprise Applications | Argyle CIO Leadership Forum 2016
1. life @ work just got better
Next Generation of
Enterprise Applications
By Yuval Scarlat, CEO & Co-Founder, Capriza
Presented at Argyle 2016 CIO Leadership Forum
May 12, 2016 - Boston, MA
2. What if CIOs could make ERP*
as simple to use as Uber?
*CRM, HR, or any other home grown application welcome!
A crazy thought...
3. Biz
Applications:
>$3 Trillion*
($’s Invested during
the last 2 decades)
The business applications market is being disrupted!
* Estimate based on Gartner’s 2015 IT investments / per year
Yearly IT spend
$3.7 Trillion (Gartner)
4. The New Face of Enterprise Software.
Mainframe
Era
Centralized
70s
PC
Era
Client Server
80s & 90s
Internet
Era
SaaS
00s
Business applications generational shifts
Mobile
Era
Apps
Consumer inspired: end user centric
Simple, small, personal apps
New enterprise architecture
& new security paradigm
Today
5. The 1 minute mobile moment
Fundamental shift in how users interact with applications.
Personal
Simple In Context
minute
1
6. Life @ work just got better
Systems of Record vs. Systems of Engagement
7. Life @ work just got better
1. As users we consume ‘1 min’ mobile moments
2. Existing applications were not designed for this
3. Security and data privacy are must haves
Why is it so hard?
8. Life @ work just got better
Best practices for successful enterprise mobility
1. Start with high value:
‣ “Revenue touching” processes (& functions)
‣ Self serve functions
2. Extend the enterprise to the edges, not just corporate
9. Life @ work just got better
The “revenue cycle” touching functions:
10. Life @ work just got better
Employee Self Serve (“the 1 min mobile” portals)
11. Life @ work just got better
Field Workforce
Remote Branches, Stores,
Plants
Corporate Employees
Execs & Management
The opportunity is to extend existing business applications
to the enterprise’s edges, serving 100% of users:
12. DirecTVDirecTV
*Fully loaded cost per call.
DirecTV: The Power of a Minute
DirecTV was looking to modernize the
customer on-boarding experience while
reducing the cost of activation.
Results
45 minute activation down to 1 magical minute
$50 for call to cost center down to $0*
Powering 34,000 activations per month
13. Life @ work just got better
Capriza disrupts the speed and economics of the
enterprise mobility journey by extending the capability of
existing applications, in a simple and useable way, onto
any smartphone or tablet.
15. 0
new security
APIs
infrastructure new hiring
upgrades
No business disruption.
Rapid time-to-market.
The secret sauce: how easy is it to get from here to there?
16. Life @ work just got better
About Capriza
‣Founded 2011 by Mercury Interactive veterans
‣Headquartered in Palo Alto, CA
‣$50M in funding to-date
‣Backed by Andreessen-Horowitz, CRV, Tenaya Capital
Notes de l'éditeur
Show process first, reveal applications used behind-the-scenes, reveal timelines taken to get there, and then show slides on traditional approach vs. Capriza.
Modernize the business or specifically business application that power your business…
Last time web transition took 15 years and 1 Tr…
Mercury relevance
50M
As the technology landscape transitioned from….
My personal story
We are entering the mobile era.
Will also change these three things….
Radical shift driven by CULTURAL CHANGE and TECHNOLOGY
1 minute transactions
Uber
Can you imagine atomizing the enterprise and unleashing all that productivity?
WHAT IF?
I think we may have cracked the code on it or some parts of the problem.
You see, last 20+ years…
DirecTV recognized the impact of this minute and wanted to modernize their customer on-boarding experience while reducing the cost of activation.
<CLICK>
The 45 min experience customers had to witness is down to less than a minute. A journey of few weeks and cost savings is obvious, while customer facing activities vastly improved.
We see on Capriza platform today 30,000 plus… activation
<CLICK>
Modernize the business or specifically business application that power your business…
Last time web transition took 15 years and 1 Tr…
Mercury relevance
50M