1. Supply Chain Executive Conference
13 – 14 September 2010 | London, UK
europe.gartner.com/supplychain
Visibility, Flexibility, Sustainability —
Foundations for Growth
Conference Chair Guest Keynote Speakers
Brian Tobey
Kevin O’Marah Rob Savelkoul Corporate Vice-President
Conference Chair and Senior Vice President, of Manufacturing, Supply
AMR Chief Strategy Leverage and Supply Chain and Information
Officer Excellence Services
Supply Chain Research Philips Microsoft
EARLY BIRD SAVINGS
Register by 16 July 2010 and save Ð400

2. AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK
"It was a great event. Kudos to the AMR/Gartner team
Introduction and congratulations to the 25 stand-out leaders."
Blogger from AMR/Gartner US Supply Chain Conference in June
CONTENTS SUMMARY Visibility, Flexibility, Sustainability
— Foundations for Growth
Page 4-5 Working to contain costs is no longer enough. Supply chain professionals are today
Key Conference expected to be ever more flexible in their response to customer demands while
Features simultaneously designing their logistics and production strategies for sustainability.
The key to meeting these challenges with balanced excellence is visibility to
demand, supply and constraints. With better visibility to global sourcing networks,
Page 6 production and transportation systems, and demand from customers or channels,
supply chain executives can make the trade-off decisions necessary to run their
Meet the Analysts operations successfully.
In 2010 much of the production, transportation, and energy infrastructure
Page 7 supporting the global supply chain is out of date. Too many ports, shipping lanes,
and roadways are subscale. Too many production facilities are obsolete, dirty, and
Keynote and inflexible. Too little alternative energy is available. And yet, one element of the
Plenary Sessions infrastructure of our global supply chain is already advanced beyond our ability
to fully exploit its potential — Information Systems. Executives must build their
strategies on this infrastructure with a picture of how visibility will enable both
Page 8-10 flexible and sustainable supply chain operations.
Conference Agenda — This event will offer a combination of strategic direction on how supply chain
The Tracks and Sessions strategies are being developed by world leading companies and tactical advice on
which tools, processes and technologies work best. We will also feature case studies
exploring processes and tools to enhance operational flexibility, improve demand
Page 11 and supply visibility — and new research on managing sustainability in the global
supply chain.
How to Register and
Sponsorship Opportunities
Kevin O’Marah Tatiana Wells
Conference Chair and Senior Product Director, Events
AMR Chief Strategy Officer Gartner
Supply Chain Research
2 Register by 16 July 2010 and save Ð400

3. Visibility, Flexibility, Sustainability — Foundations for Growth
Benefits of Attending
Key Benefits
The combined strength of AMR Research — the market leader for research
related to supply chain management — and Gartner, the world's leading
information technology research and advisory company, provides supply chain
professionals and IT executives with world class research, advice and direction to
help them drive excellence in their supply chain strategies.
Save Money
• Avoid costly mistakes and make the right investment decisions to derive
maximum value in the development of the smart supply chain of the future
• Discover, compare and evaluate products and services as you develop your
short list of partners to support your business goals
Save Time
• Learn, analyze, evaluate and decide your next steps having gained insight and
information into the future of supply chains
• Benefit from the collective wisdom and experience of your peers and Analysts
as supply chains become global and increasingly interconnected
Gain Resources
• Access an unrivalled pool of Analysts to gain timely advice and strategic
guidance about your supply chain strategies and implementation
• Connect with your peers and share best practices for improving supply chain
visibility and flexibility through technology and organizational design
Gain Confidence
• Get insight into what leading organizations are doing with process and
technology to establish reliable visibility into critical supply chain flows
• Gain an understanding into the future role of the
Supply Chain Officer to develop your forward
looking strategies and actions
Who Should Attend
• Chief Supply Chain Officer
• Chief Operating Officers
• Head of Global Supply Chain
Hot Topics • Head of Supply Chain Planning
• Head of Supply Chain Finance
• Examining the future direction of the global supply chain • SVP, Global Supply Chain Operations
• Planning for a well-connected and sustainable infrastructure • SVP, Manufacturing and Supply
Chain
• Balancing shifting costs with reliable customer operations
• VP of S&OP (Sales and Operations
• Building flexibility in the supply chain through collaboration Planning)
• VP, Sustainability and Green
• Outlining the IT infrastructure of the 21st century supply chain
Technologies
• Developing end-to-end visibility and collaboration across the network • Supply Chain Director
• Delivering operational and innovation excellence in the global marketplace • Supply Chain Manager
• Strategic Sourcing Director
• Examining the challenges and opportunities in emerging markets
• Procurement Director
• Mitigating supply chain risks by developing appropriate strategies • Logistics Director
• Defining and aligning the right supply chain metrics • General Manager, Logistics
• IT Director
Register now: europe.gartner.com/supplychain 3

4. AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK
Key Conference Features
SUPPLY CHAIN
The Conference provides a unique mix of AMR / Gartner Research Top 25
CELEBRATION
presentations, Guest Keynote Addresses, Real-Life Case Studies, DINNER
Interactive Panel Discussions and Selected Industry Sessions to provide
you with a holistic view of supply chain strategies and technologies.
Information, insight and advice are channelled through an increasingly Supply Chain Top 25
targeted and focused approach, taking you from the high-level strategic Celebration Dinner
view all the way to your specific issue.
Each year since 2004 AMR / Gartner
has published an annual ranking of
the world’s leading supply chains. As
the role of supply chain has gained
Plenary Sessions prominence in general management
circles, much discussion revolves around
In our renowned plenary sessions, you’ll hear what today’s leading figures are
what makes for a great supply chain.
thinking. AMR / Gartner analysts and invited experts will give you strategic
This evening will celebrate some of the
insights, thought-provoking points of view and forward-thinking advice that will
leading organizations who have done the
help shape your planning.
most to define a path forward for the
supply chain discipline and will address
the debate of what leadership means
Track Sessions and where companies should look to
Presented by AMR / Gartner analysts, invited guest speakers and industry position themselves for the future.
presenters, these sessions offer the very latest topical updates and actionable
insights on the subjects most critical to your organizational development and
innovation.
Peer Networking Industry Forums
We understand the value of interaction with your peers to
exchange experiences, discuss challenges, and identify
best practices and practical approaches. The conference
features Peer Networking Forums focusing on healthcare/
life sciences, retail/consumer goods and industrial/high tech
sectors.
AMR / Gartner Analysts
One-on-One Meetings
Meeting face-to-face with an AMR / Gartner Analyst is one of the key benefits
of attending a Gartner Event. Personalize your 30 minute private appointment
to discuss your specific issue and walk away with invaluable, tailor made
advice.
Your unique chance to collaborate and connect
with the world’s leading supply chain and
logistics professionals, all in one
place at one time.
4 Register for priority Analyst One-on-One session

5. Visibility, Flexibility, Sustainability — Foundations for Growth
Solution
Showcase
Meet the technology and service providers
at the forefront of the Supply Chain market
The Conference helps you develop a “short list” of
technology providers who can meet your particular
needs. We offer you exclusive access to some of
the world’s leading supply chain solution providers
in a variety of settings. Visit the Solution Showcase,
attend the Solution Provider Sessions and join in
the Networking Reception for informal relationship
building.
End-User Case Studies and
Guest Speakers
The Conference will feature several international end-user case
study presentations from senior supply chain executives of leading
organizations from various industries and sectors. The case studies bring
the practitioners’ own valuable experiences to the audience and highlight
the technologies and solutions adopted and lessons learned in their own
environments, as well as a description of strategy and approach, choice
of technologies, mistakes to avoid and how to measure success. Please
check on a regular basis as the case studies are added to the agenda at
europe.gartner.com/supplychain.
Register by 16 July 2010 and save Ð400 5

6. AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK
AMR Research and Gartner
Supply chain advice and expertise at your fingertips!
AMR / Gartner analysts draw constantly from the real-life challenges and solutions experienced by more than 45,000 clients
worldwide. The value of resource, combined with our deep analysis and advice of supply chain challenges management and
technology investments, is unrivalled.
Meet the Analysts
Jane Barrett Mike Burkett Hiranya Fernando
Managing VP Managing VP Senior Research Analyst
Debra Hofman Paul Lord Roddy Martin
Research VP Research Director VP Distinguished Analyst
Kevin O’Marah
Hussain Mooraj Tim Payne
Chief Strategy Officer,
Managing VP Research Director
Supply Chain Research
Stephen Stokes Noha Tohamy
Managing VP Research VP
Gartner Analyst One-on-Ones
Many of our conference attendees tell us this private 30-minute
meeting with an analyst is “worth the price of admission all by
itself.” Through attending this conference, not only will you take
away practical lessons learned and how-to recommendations from
the agenda sessions. A significant part of the event is the value of
having access to an analyst completely focused on your issues.
6 Register now: europe.gartner.com/supplychain

7. Visibility, Flexibility, Sustainability — Foundations for Growth
Keynote and Plenary Sessions
Presented by both AMR | Gartner analysts and invited guest speakers these sessions offer the very latest topical updates
and actionable insights on the subjects most critical to your organizational development and innovation.
Opening Keynote Strategic Technology Keynote
The Role of the Chief Supply Chain Officer The Virtual Supply Chain
New research on the organizational structure Known worldwide for its software, Microsoft has
and budgetary authority of the supply chain now gained a reputation as a leading hardware
function shows that the span of control of manufacturer. Producing Xbox consoles, games,
supply chain is wider than many believe, often music, mobility and software, Microsoft’s virtual
including such responsibilities as new product supply chain has been recognized as one of
development and launch and sustainability. AMR Research’s Top 25 Supply Chains. This
Nearly two thirds of companies’ head of success can be attributed to the focus on
supply chain report directly to the CEO, GM agility, adaptability, alignment and architecture.
or president indicating the rising prominence Providing predictability and control across
of this role around the executive table. Most the supply chain requires scalable systems,
heads of supply chain control budgets for processes and flawless execution while enabling
everything from capital equipment in plants the complexity required to deliver a diverse set
and distribution networks to raw materials, of consumer products and services. Join Brian
packaging and third party services like for an in depth discussion around Microsoft’s
logistics, field repair and IT. This session will supply chain footprint, strategy and the
explore the changing role of the Chief Supply focus on creating a scalable and sustainable
Chain Officer in 2010 and beyond. infrastructure.
Kevin O’Marah, Conference Chair and AMR Chief Brian Tobey, Corporate Vice-President of Manufacturing,
Strategy Officer, Supply Chain Research Supply Chain and Information Services, Microsoft
Strategic Management Keynote Supply Chain Technology — Trends and
Mastering the Collaborative Advantage Essentials
Globalization, volatility in business conditions Innovative technologies are essential to build
and markets and structural changes in the demand driven value networks. Leaders
global economy are constantly offering new have invested in mission critical supply chain
opportunities and posing new challenges to solutions that helped them manage agile,
Philips, as for many other companies. Philips responsive and efficient supply chains. This
is able to react and anticipate on these trends ranges from advanced demand management Closing Keynote
by mastering its collaborative advantage to end to end visibility and collaboration Sustainability in the Global Supply Chain
with suppliers and by using its longstanding across the network. In this plenary session, we Sustainability continues to emerge as a key
experience in emerging markets. A diversified discuss the state of supply chain management business issue. As it shifts from an optional
approach will be presented taking into account technologies; users’ needs and enabling and peripheral position to a core operational
the different needs of businesses. Special technologies as well as best practices in and strategic driver companies can expect to
attention will be given to the way Philips implementing these solutions. We will also achieve both efficiency-driven cost savings and
develops and implements the sustainability discuss the future direction of this market, competitive advantage. Enabling enterprise
strategy and policies to support Philips’ Health based on ever evolving user requirements. sustainability requires a combination of robust
and Well-Being strategy. Noha Tohamy, Research VP (internal and external) frameworks within
Rob Savelkoul, Senior Vice President, which sustainable actions can be interpreted
Leverage and Supply Excellence, Philips and measured. It also requires a new view of
supply chain performance and optimization
focusing on holistic resource utilization and
IT-integration at its core to deliver the levels
of efficiency and performance required to
deliver a sustainable future. We discuss the
sustainable supply chains of the new economy,
Supply Chain Top 25 Celebration Dinner and how those supply chains are linked
Each year since 2004 AMR/Gartner has published an annual ranking of the world’s leading to corporate sustainable transformations,
supply chains. As the role of supply chain has sustainable business systems and the parallel
gained prominence in general management circles, and related clean tech/green technology
much discussion revolves around what makes for transformation.
a great supply chain. This evening will celebrate SUPPLY CHAIN Stephen Stokes, Managing VP
Top 25
some of the leading organizations who have done
the most to define a path forward for the supply
chain discipline and will address the debate of what
leadership means and where companies should CELEBRATION
look to position themselves for the future. DINNER
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8. AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK
Conference Agenda
1
TRACK 1: Visibility
In today’s hyper-connected world supply chain executives should have dramatically greater visibility to both demand and
supply, yet most still cite this as a critical problem. How can supply chain executives see more clearly into the needs and
buying patterns of consumers? How can they see more comprehensively into the operational requirements of channel partners
or contract manufacturing partners? How can they see with greater detail into the flow of inventory from suppliers or internal
plants? This track will concentrate on what leading companies are doing with technology and process to establish reliable
visibility into these critical supply chain flows.
Supply Chain Excellence in Emerging Markets Mitigating Supply Chain Risk to Build a Demand
Entering and sustaining businesses in Driven Value Network
emerging markets present their very own The risks facing global supply chains have
challenges and opportunities. In this session expounded recently, ranging from product
we explore the trends in the global marketplace quality failures, natural disasters and political
focusing on the emerging BRIC countries unrest. In this session, we discuss global
(Brazil, Russia, India and China) and share trends in risk management — the levels of
best practices. risk, how they impact supply chain decisions
• Are supply chains ready for population and the mitigation strategies that companies
growth and population shift by 2020? employ.
• Can your supply chain deliver operational • What regions do companies perceive as the
and innovation excellence to maximize riskiest for manufacturing and sourcing?
shareholder value? • What are the primary risks that companies
• What complexities will you need to manage manage? How has that changed over time?
and how best to design, structure and reach • What are the most successful mitigation
new market segments in 2020? strategies for managing risk?
Roddy Martin Noha Tohamy
Elevating the Role of Logistics Providers as Metrics that Matter — Aligning Manufacturing Driving Inventory Performance with Innovative
Supply Chain Partners with Value Chain Strategies and the Right Metrics
As the role of the logistics services providers Defining and aligning the right supply chain The role of inventory in the value network,
(LSP) becomes more strategic, they can metrics to drive behavior and understand the by form and function, is seldom clear. Many
help transform your supply chain. Achieving trade-offs is critical. In this session, we look at companies use insufficient, superficial and have
this partnership needs clarity on your supply the right metrics to measure manufacturing silo’d approaches to monitoring and managing
chain strategy, and the LSP’s culture, core performance in a way that maximizes inventory, resulting in out of control levels. This
capabilities and vision. performance, achieves the business goals and session focuses on best practices in inventory
• What is the need for the evolution of the role aligns with customer expectations. management and the metrics that matter.
of LSPs? • What are the right metrics to measure • What are the best practices in inventory
• What are companies looking for in their manufacturing performance? management?
strategic LSP partners? • How to align manufacturing metrics with • What are the most important metrics to
• What are some of the best practices and customer expectations and top line growth? track?
successful case studies in managing LSPs • How are the leaders managing their • How are leaders managing their inventory to
strategically? manufacturing performance? build demand driven value networks?
Roddy Martin Debra Hofman Paul Lord
Your Conference, Your Agenda!
With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda
Builder helps you select the sessions most relevant to you and add them to your calendar, and to build in networking and
reflection time into your schedule. Go to ab.gartner.com/scce1 to view the full agenda and plan your on-site activities.
8 Register now: europe.gartner.com/supplychain

9. Visibility, Flexibility, Sustainability — Foundations for Growth
Conference Agenda
2
TRACK 2: FLEXIBILITY
Since no forecast is ever perfect, supply chains increasingly are expected to handle surges in demand, changes to order
configurations, and sudden shifts in input costs. Of course, adding cost to achieve these higher levels of flexibility is never
popular. Finding the right place to invest in new, more agile production equipment, specialized capabilities in logistics and
distribution, or even strategic inventory is a complex problem. This track will deliver research and case studies on best practices
in improving supply chain flexibility through technology or organizational design.
All Supply Chains Are Not Created Equal — Best Practices in Contract Manufacturing Stuck in Neutral? Sales and Operations Planning
Power of Segmentation Strategies and Relationships (S&OP) Best Practices
Segmented response to demand requires Networks are being redesigned as the role A recent study found only 18% of companies
analysis of key characteristics of channels of external manufacturers increases in rate themselves as proficient in S&OP. Data
and products to build tailored responses by importance. How do leaders make these shows that industries are going backward,
supply chain segment. This session provides critical decisions and drive joint value? This not forward, in driving improvements when
insight into how leaders are segmenting their session provides a framework and best mapped to The AMR 4-stage maturity
supply chains and operationalizing this into practices for building successful contract model. Yet the benefits of effective S&OP are
distribution networks, inventory postponement manufacturing relations. proven. We share insights on getting your
capabilities, synchronized order fulfilment and • What are the best practices for make vs. buy organization into high gear by tackling change
their incoming supply networks. decisions? management, process improvement and
• Why is segmentation the foundation for technology as a game changer.
• How to build distributed supply chain
building demand-driven value networks visibility? • How to help your company mature to a
(DDVNs)? higher level in S&OP.
• What are the technologies that can enable
• What are the most current trends in quality and compliance of product, • What are the key challenges that companies
segmentation? processes and information between face when evolving to a higher stage?
• How are leaders segmenting their supply organizations? • What technologies can support and enable
chains? Hussain Mooraj mature S&OP stages?
Hussain Mooraj, Debra Hofman Jane Barrett, Tim Payne
Building the Organizational Foundation for Mitigating Risk in Global Product Development
Demand-Driven Value Networks and Launch
Demand driven leaders realize the importance Shifting global markets demand a flexible
of organizational structure and talent to but aligned product development and
transform their supply chains into demand- manufacturing strategy. This needs initiatives
driven value networks (DDVNs). This session to improve segmentation, metrics, complexity
discusses best practices and trends in supply reduction, talent and innovation — as well
chain organizations and talent. as leveraging information technology and
• What are the trends in supply chain manufacturing intelligence. This session
organization and talent? discusses leading trends in risk mitigation for
product development and launch.
• What are the best practices in finding,
retaining and developing the required supply • What is the best-in-class approach to
chain talents? manufacturing strategy?
• How are leaders achieving organizational • How are leaders mitigating risk in product
excellence? development and launch?
Jane Barrett Mike Burkett
Customize your agenda: europe.gartner.com/supplychain 9

10. AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK
Conference Agenda
3
TRACK 3: SUSTAINABILITY
Regulation, consumer sentiment, and volatile resource costs conspire to make sustainability a mission critical problem for
supply chain executives. This track will focus on where sustainability is headed in terms of government oversight, costs of
carbon, water, and other resources and even issues around socially responsible sourcing. Emerging technologies like software
enabling accounting and decision support around these resources as well as smart controls in production and materials
handling systems will be explored in today’s market and into the future.
Sustainability and Economic Recovery — Waiting for the Carbon Crunch — Internalization The Hierarchy of Sustainable Supply Chain
Friends or Foe of Carbon as Cost of Doing Business Metrics
For most businesses 2009 is best forgotten — Carbon has arrived as a cost of doing business for Justification of green or sustainable credentials
or maybe not. Lessons were learnt about the some industries in certain geographies. On the has shifted away from the marketing
persistence or rate of uptake of sustainable supply side, energy utilities are adapting business department towards the operations team.
business strategies. Despite the absence of models and innovating to de-commoditize energy However, labeling does not make the supply
internationally binding legislation the market, and increase portfolios of renewable energy chain sustainable. Building sustainable supply
supply chain partners, investors and other sources and associated environmental assets. On chains requires the re-examination of priorities,
stakeholders demand transparency and the demand side industries are assimilating a new optimization factors and relevant metrics. This
accountability for action, as well as increased category of risk, a new cost of doing business and session offers insights into the evolving AMR/
investment in energy and emission efficiency focusing on investment in efficiency to reduce Gartner frameworks to incorporate assessment
and sustainability-related programs. exposure to carbon associated costs. of supply chain sustainability.
• What are the current trends in corporate • What are the market trends and forecasts for • How can we quantify green or sustainable
sustainability strategies and how are they carbon and energy? performance?
evolving? • What is on the horizon regarding regulations • How can existing models be adapted to
• What are the main pressures for action? Are for carbon and greenhouse gas management? deliver sustainable supply chains?
they driven by the market or by regulation? • How are energy suppliers adapting to the • What is the outlook for realistic and
• Has the down-turn shut off or ramped up changing environment? actionable scorecards and metrics?
sustainable actions? • What are the best practices to minimize Debra Hofman, Stephen Stokes
Stephen Stokes carbon risk for your organization?
Stephen Stokes, Paul Lord, Hiranya Fenando
Non-Governmental Organizations (NGOs) — Panel Discussion — Building the Sustainable Infrastructure of the Low Carbon Economy
Good, Bad or Ugly? Build it and they will come — or so they say. Past economic models have assumed infinite
Whether you like them or hate them, resources and limited data or information. The new sustainable economic model assumes limited
environmental NGOs are not going away and unlimited information in time and space. This panel discusses the major changes and offers
any time soon. How are they changing in forecasts of how stimulus funding and other factors will be pushing the smart and sustainable
the rapidly evolving sustainable business economic transformation.
environment? How are they adding value • To what extent is the low carbon transformation a technology transformation?
to corporate strategies and execution? How
• What does this mean for manufacturing in the new economy?
can they be ranked, differentiated, evaluated
or partnered? We present recent analysis of • How will smart technologies impact the individual, society and business? And when?
the performance of leading eNGOs and offer Hiranya Fernando, Kevin O’Marah, Tim Payne, Stephen Stokes
guidance about their DNA, dogma and future
direction.
• What does the eNGO landscape look like?
•.How is it changing to respond to shifting
market conditions?
• How should companies be structuring NGO
engagements moving forward?
Hiranya Fernando
10 Register by 16 July 2010 and save Ð400

11. Visibility, Flexibility, Sustainability — Foundations for Growth
Registration and Sponsorship Opportunities
How to Register Why Register Early?
• Save Ð400 on the standard price
Online: europe.gartner.com/supplychain • Priority Analyst One-on-One booking with the analyst of your choice
Telephone: +44 20 88792430 AMR Research / Gartner Clients
Supply Chain Conference tickets are available to purchase for this
Email: emea.registration@gartner.com event. For more information please contact your Account Manager or
email emea.events@gartner.com.
Please note Gartner Summit and Symposium tickets cannot be used.
Pricing Refer a Colleague
Early Bird Price: Ð1,945 + UK VAT If you know of a colleague who would benefit from this Summit
(offer ends 16 July 2010) experience and direct access please forward this brochure to them.
Standard Price: Ð2,345 + UK VAT
Team Attendance
Bring a team and benefit from the team savings available as well as
a number of additional benefits (refer to our website for full details)
Hotel Information • 4 for the price of 3 • 7 for the price of 5 • 10 for the price of 7
Lancaster London To register a team please e-mail EMEA.TeamSend@eventreg.com or
Hyde Park, London, UK W2 2TY contact your Account Manager. Please note that teams must be registered
at the same time and we can only guarantee availability of team benefits if
Further information can also be found on the conference website. the team is registered at least three weeks in advance of the event.
Sponsorship Opportunities
If your organization is interested in sponsoring this event,
please contact:
Rob Whitehurst
Regional VP, Events Sales
+44 1784 267343
rob.whitehurst@gartner.com
Media Partners
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12. Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom
Supply Chain Executive Conference
13 – 14 September 2010 | London, UK
Visit europe.gartner.com/supplychain
Register now for Early Bird Build your own agenda online Book a 30-minute AMR / Join our online communities
saving! at ab.gartner.com/scce1 Gartner Analyst One-on-One with:
(offer ends 16 July 2010) Meeting with your preferred
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