13. Most likely, your clients are overworked and under a lot of pressure with a variety of responsibilities. Be understanding, a positive relationship is key. 1: Make friends with your client.
15. Get to know your client’s industry and business objectives. Perform a competitive analysis to see what others in the industry are doing. What does the client want to get out of the site? What is their business all about? 2: Ask lots of questions.
21. What is the target age range? What are their browser capabilities? What does the user need to take away? The user needs are often different from the business objectives. User profiles will help support your design choices. 3: Ask MORE questions – Who will be using the site?
23. Wireframes are a vital part of communicating with your client. They make a great conversation starter. 4: Use wireframes but don’t be tied to them.
24. Wireframes are a vital part of communicating with your client. They make a great conversation starter. Use wireframes to indicate content priority and general placement. It’s okay if they change when you go to comp. 4: Use wireframes but don’t be tied to them.
30. Before you start the design process, reference other sites, mood boards or present color palettes to get the conversation started. This will help reduce the number of revisions. 5: Talk about design before you even open up Photoshop.
33. 6: One design direction will do. It is not a take-out menu!
34. Giving the client a variety of design options to choose from might seem like a good idea - but generally it’s not. 6: One design direction will do.
35. Giving the client a variety of design options to choose from might seem like a good idea - but generally it’s not. It can cause an “add this to that” mentality resulting in a lack of design consistency and poor usability. 6: One design direction will do.
38. Viewing comps only on paper or PDF doesn’t give a true sense of how the comps will look in a browser. If at all possible, “walk through” the designs don’t just email them. Provide notes: Your clients might have to show the designs to others for approval. 7: Present in the browser.
39. Simple prototypes will help your clients grasp innovative concepts. It’s not always required, but it can help to sell an idea that your client has never seen before. 8: Prototype as needed.
40. Fireworks allows you to rapidly prototype web site designs. Taking your design mockups from sketches to an interactive prototype can help you test your design, and can help communicate your vision for the site to your client. Fireworks CS3 is Your Friend
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42. Educate your clients on the importance of providing consolidated feedback. A project can quickly spiral out of control when feedback is given in piece-meal. 9: Ask for consolidated feedback + limited rounds of revisions.
43. Educate your clients on the importance of providing consolidated feedback. A project can quickly spiral out of control when feedback is given in piece-meal. Limiting the number of revisions will help the project to stay on track. 9: Ask for consolidated feedback + limited rounds of revisions.
48. Don’t fall into the trap of asking your clients what they think is right. Design with the users in mind and have research to back up your decisions. 10. Be confident in your work.
50. With time, your client will understand the design process and you will come to find ways to improve the client approval process. 11. Time will tell.
51. Getting sign-offs is a smoother process after a working relationship has been established.
52. Web Design is a service industry, thus a top priority is listening to your client’s concerns and feedback. Be sure to recognize and address their concerns with the user in mind. 12. Make the most of a difficult situation.
53. Stay positive. The client will feel like you are working with them and not against them.
54. What does the future hold in terms of getting designs approved?
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58. 1. Make friends with your client 2. Ask lots of questions - about the client's industry 3. Ask more questions – know the user 4. Use wireframes but don’t be tied to them 5. Talk about design before you open Photoshop 6. One design direction will do 7. Present in the browser 8. Prototype as needed 9. Ask for consolidated feedback & limit the revisions 10. Be confident in your work 11. Time will tell 12. Make the most of a difficult situation
