The document discusses the need for "Calm Technology" as 50 billion devices are expected to be online by 2020. It outlines 8 principles for designing calm technology, including that technology should not require constant attention, empower peripheral awareness, inform without interrupting, and amplify humanity. The goal of calm technology is to allow people to accomplish tasks with minimal mental effort or attention required.

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What People Want From
Technology
Amber Case | @caseorganic
Fellow Harvard Berkman Klein Center
MIT Media Lab
calmtech.com
Calm Technology and the next 50 billion things

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50 billion devices
will be online by
2020. -Cisco

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Sound good?

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Consider…

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The "Smart" Watch

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The "Smart" Fridge

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The Dystopian Kitchen of the Future

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An era of interruptive
technology

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We need a
Calm Technology

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XEROX PARC: mid-90s
Mark Weiser John Seeley Brown

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Designing Calm
Technology

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I. Technology shouldn’t require
all of our attention, just some of
it, and only when necessary

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A Tea Kettle

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II. Technology should
empower the periphery

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LUMOBack Smart Posture Sensor
Buzzes you
when you exhibit
poor posture.

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III. Technology should inform
and encalm

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Weather Status
Lighting
Hue Lightbulb
connected to a
weather report
Aaron Parecki
@aaronpk 2014

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1. Machines shouldn't act like humans
2. Humans shouldn't act like machines
IV. Technology should amplify the
best of technology and the best of
humanity.

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V. Technology can
communicate,
but it doesn’t need to speak

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The Roomba Robotic
Vacuum Cleaner :)

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VII. The right amount of
technology is the minimum
amount to solve the problem

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VIII. Technology should work
even when it fails

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Good design allows people to
accomplish their goals in the least
amount of moves

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Calm Technology allows people to
accomplish the same goals with the
least amount of mental cost

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A person's primary task
should not be computing, but
being human.

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The scarce resource in the 21st
Century will not be technology.
It will be attention. - Mark Weiser

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Calm Technology
@ Amazon.com
And O’Reilly

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Designing with
Sound (2018)
@ Amazon.com
And O’Reilly

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More at calmtechnology.com!
8 Principles at Calmtech.com

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Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
case@caseorganic.com
http://calmtech.com