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Social Maturity Model - WST Austin 2014

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A value creation maturity model for Enterprise Social Networks.

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ESN  Value  Maturity  Model   From  Adop)on  to  Value   Crea)on     @susanscrupski   @simongterry   @chagww  
Five  Years  Later…  
Change  isn’t  easy  
EvoluBon  of  A  Responsive  Culture   ConnecBng     Sharing   Problem   Solving                       InnovaBng         Who?   What?   How?   Why  don’t  we?   Value   Trust   Empowerment   Agility   Your  Yammer  Network  is  cri)cal  infrastructure  for  culture  in  your  organiza)on    Value  Maturity  Model  ©Simon  Terry  2014  
ConnecBng  
ConnecBng  -­‐  People  Across  Silos       Not  all  communicaBon     happens  in  Yammer    
Sharing  –  Exchanging  informaBon  in  Yammer   Working  Out  Loud   Answering  Queries   Clarifying  Strategy  
Problem  Solving  –  Customer  Experience  
InnovaBng  –  Engaging  an  Advisory  Board  
InnovaBng  –  Managing  Client  Projects    
QuesBons?   ConnecBng     Sharing   Problem   Solving                       InnovaBng         Who?   What?   How?   Why  don’t  we?  

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Social Maturity Model - WST Austin 2014