4. WHY …
"I have a dream! I have a dream that one day, customers and
employees will both be treated equally and treated well. Not
because of what they do or how they are seen but because they
are both people. Customers and employees both bleed red.
Customers and employees both feel happy and hurt. Customers
and employees both live to feel valued for the effort they exert
and the expense they put forth.”
Simon Sinek in an article titled Don't Trust Companies Who Put Customers First
5. WHERE DO WE SPEND OUR TIME?
1. Sleep
2. Work
3. Television/Technology
9. INTRODUCTION QUESTIONS
• Who are you?
• What do you love to do?
• What is the one thing you feel supremely
qualified to teach other people?
• How do people change as a result of what you
do?