Stehphanie Davies shares her top tips for engaging teams and individuals using the science of happiness.

1. The Science of Happiness for Engaging Individuals,
Teams & Organisations
Stephanie Davies, Director

2. THE SCIENCE OF HAPPINESS:
motivating and engaging individuals and teams
ESOMAR
Stephanie Davies
CEO Laughology
www.laughology.co.uk

3. IT’S WHAT WE DO
Laughology consulting and development: a
unique approach to training, communication
and thinking.
Experts in delivering fun, effective and
engageing workshops, programmes and
conferences
Using the psychology of humour and
happiness to improve performance across
business, school and health sectors.

4. TODAY’S SESSION
1. Happiness, a strategic approach to
engagement and productivity.
2. FLIP thinking, a toolkit for coaching
and creativity.
3. Humour, fun and increasing
innovation
4. Techniques for increasing happiness

5. HOW WE PROCESS

6. FAST
EMOTIONAL
o Automatic
o Intuitive
o Instinctive
o Primary
o Rapid
o Blind
o ‘WYSIATI’
SLOW
RATIONAL
o Considered
o Effortful
o Focused
o Secondary
o Slower
o Lazy

7. “Employee engagement is the emotional commitment the
employee has to the organisation and it’s goals.
This emotional commitment means engaged employees
actually care about their work and their company. The
don’t just work for the pay check, or the next promotion
but for the purpose, people and culture”
EMOTIONAL CAPITAL

8. VTA
(ventral
tegmental area:
group of neurons)
cognition,
motiviation and
addiction
(process’s strong
emotional
output)
HAPPINESS WORKS
AMYGDALA
Learning through
emotional response
(positive and
negative) – creates
links to the basil
ganglia
NUCLEUS
ACCUMBENS
Reward & recognition
(releases serotonin
and dopamine)

9. WHAT IS HAPPINESS?

10. HAPPINESS THEMES
1. Coping skills
2. Positive
relationships
3. Support (from & to others)
4. Confidence
5. Personal
development

12. “Happiness in the workplace brings
increased returns to productivity, so human
resource departments, business managers
and the architects of promotion policies
want to consider the implications”
Professor Andrew Oswald – Economics and behavioural
science, University of Warwickshire
FOCUS ON THE BENEFITS

13. HAPPINESS, HUMOUR & MOTIVATION
NEUROTRANSMITTERS
Dopamine
Serotonin
Oxytocin
Endorphins

14. A communication tool to
express how we feel and
strengthen social interactions.
The outward energy of
humour.
LAUGHTER

15. An aspect of the human
mind, a system for
processing information
A way to look at life.
HUMOUR

16. COMMUNICATION, BEHAVIOUR AND HUMOUR
Reaction
A behaviour evoked by some experience
Or
A Mindful response
Proactive using FLIP
Taking time to work through the experience in
order to respond in “good humour”

17. LAUGHOLOGY’S TOOLKIT
F.L.I.P
FOCUS
LANGUAGE
IMAGINATION
PATTERN BREAKING

18. LAUGHOLOGY’S TOOLKIT
F.L.I.P
FOCUS

19. YOUR ‘GOOD HUMOUR’ INGREDIENTS
Facial
expressions
Body
language
Voice, tone
& pitch
Types of
words
“

20. POSITIVE FOCUS
– ADOPTING A
REACTIVE
FOCUS
CHANGING
YOUR FOCUS
PROACTIVE
FOCUS
Circle of
influence

21. LAUGHOLOGY’S TOOLKIT
F.L.I.P
LANGUAGE

22. LOADED LANGUAGE
Non emotive: The government will
reduce interest rates.
Emotive: The government will
slash interest rates.
He is svelte: He is skinny.
You are meticulous: You are nitpicking.

23. LAUGHOLOGY’S TOOLKIT
F.L.I.P
IMAGINATION

24. Input
from
the
senses
Behaviour
Perspectives
Beliefs
Values
Memories

25. Encouraging
growth
mind-set with
imagination
NEOTENOUS & GROWTH MINDSET

26. LAUGHOLOGY’S TOOLKIT
F.L.I.P
FOCUS
LANGUAGE
IMAGINATION
PATTERN BREAKING

27. HAPPINESS QUICK WINS
1. Turn on your people before you turn on your computers
2. Focus on small goals
3. Collective ideas that include all and hear all
4. Encourage ‘what’s right’ thinking rather than ‘what's wrong’
thinking
5. Make contact to congratulate
6. Awards of the week
7. What’s on your environmental check list
8. Notice and know everyone
9. Make it simple to get the job done (quick fixes)

28. THANK YOU.
WE HOPE YOU ARE FEELING HAPPIER.
Find out more about how Laughology programmes can help
make you and your organisation happy and productive.
www.laughology.co.uk
info@laughology.co.uk
0844 800 1701
@laughology