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IS YOUR HOSPITAL WEBSITE
PATIENT-CENTRIC?
72% of internet
users say they
looked online for
health information
within the past year.
77% of online
health seekers
say they began
their last session
at a search engine.
3 WAYS TO BUILD CONNECTIVITY:
The most commonly-researched topics are:
SERVE ACTUAL
PATIENT NEEDS
INFORM INTERNAL
COMMUNICATION
PROVIDE A PLATFORM
TO DELIVER EXPERTISE
Patients expect healthcare organizations to
provide tools and resources to support their
journey to better health:
Appointment set up
Referrals
Fill a prescription
Understanding treatment options
Familiarizing themselves with physicians
Sources:
Evolve Digital Labs’
Aligning Patient’s Needs Report
U.S. News & World Report 2014
Top Hospitals Honor Roll
72% 77% 52%
TOP 10 U.S. NEWS & WORLD REPORT HONOR ROLL
1. Johns Hopkins
2. Massachusetts General Hospital
3. Mayo Clinic
4. Cleveland Clinic
5. UCLA Medical Center
6. Northwestern Memorial Hospital
7. New York Presbyterian
8. UCSF Medical Center
9. Brigham and Women’s Hospital
10. UPMC-University of Pittsburgh Medical Center
TOP 10 PATIENT-CENTRIC HOSPITAL WEBSITES
1. Mayo Clinic
2. Cleveland Clinic
3. University of Texas M.D. Anderson Cancer Center
4. Massachusetts General Hospital
10. Florida Hospital
5. UPMC-University of Pittsburgh Medical Center
6. Duke Medicine
7. Thomas Jefferson University Hospital
8. Massachusetts Eye and Ear
9. The Mount Sinai Medical Center
52% of smart-
phone owners
have used their
phone to look up
health information.
Specific diseases or conditions
Treatments or procedures
Doctors or other health professionals
Susannah, Fox, and Maeve Duggan. "Health Online 2013." Pew
Research Centers Internet American Life Project RSS.
PewResearchCenter, 15 Jan. 2013. Web. 31 Mar. 2014.
As determined by Evolve Digital Labs’ report
have on-site errors that
hinder the patient experience
#WebCare2014

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Healthcare infographic

  • 1. IS YOUR HOSPITAL WEBSITE PATIENT-CENTRIC? 72% of internet users say they looked online for health information within the past year. 77% of online health seekers say they began their last session at a search engine. 3 WAYS TO BUILD CONNECTIVITY: The most commonly-researched topics are: SERVE ACTUAL PATIENT NEEDS INFORM INTERNAL COMMUNICATION PROVIDE A PLATFORM TO DELIVER EXPERTISE Patients expect healthcare organizations to provide tools and resources to support their journey to better health: Appointment set up Referrals Fill a prescription Understanding treatment options Familiarizing themselves with physicians Sources: Evolve Digital Labs’ Aligning Patient’s Needs Report U.S. News & World Report 2014 Top Hospitals Honor Roll 72% 77% 52% TOP 10 U.S. NEWS & WORLD REPORT HONOR ROLL 1. Johns Hopkins 2. Massachusetts General Hospital 3. Mayo Clinic 4. Cleveland Clinic 5. UCLA Medical Center 6. Northwestern Memorial Hospital 7. New York Presbyterian 8. UCSF Medical Center 9. Brigham and Women’s Hospital 10. UPMC-University of Pittsburgh Medical Center TOP 10 PATIENT-CENTRIC HOSPITAL WEBSITES 1. Mayo Clinic 2. Cleveland Clinic 3. University of Texas M.D. Anderson Cancer Center 4. Massachusetts General Hospital 10. Florida Hospital 5. UPMC-University of Pittsburgh Medical Center 6. Duke Medicine 7. Thomas Jefferson University Hospital 8. Massachusetts Eye and Ear 9. The Mount Sinai Medical Center 52% of smart- phone owners have used their phone to look up health information. Specific diseases or conditions Treatments or procedures Doctors or other health professionals Susannah, Fox, and Maeve Duggan. "Health Online 2013." Pew Research Centers Internet American Life Project RSS. PewResearchCenter, 15 Jan. 2013. Web. 31 Mar. 2014. As determined by Evolve Digital Labs’ report have on-site errors that hinder the patient experience #WebCare2014