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Innovation in Facilities
Management
Innovation support services
from CSS Consultancy, tailored
to the facilities management
marketplace
What is
innovation?
An idea?
An invention?
A better way of
   working?
There are multiple
  definitions...
...but we like...
Innovation is about
people creating value
 for stakeholders by
  implementing new
        ideas
people         value



stakeholders   ideas
people                               value
-   suppliers                        -   cost
-   employees                        -   advantage
-   customers                        -   safety
-   users                            -   ease
-   consultants                      -   time
-   partners                         -   satisfaction

stakeholders                         ideas
-   suppliers     -   shareholders   -   efficiency
-   employees     -   community      -   complimentary
-   customers     -   partners       -   evolutionary
-   users         -   industry       -   revolutionary
-   consultants   -   banks
12 great reasons
why you should
    innovate
customer retention
market share
enter new markets
lower prices
differentiate
strengthen
relationships
greater agility
lower costs
save time
reduce waste
add value
simplify business
So. How can we help?
We give you     COMPETITION                     MARKET            PEOPLE


  the tools to          STAKEHOLDERS         STRATEGY
      identify   COST
                                                          TOOLKITS        SKILLS
                                 IDEATION
  innovation,                                            ORGANIZATIONAL
                                                         READINESS

    manage it
                         FOCUS

                  RISK              IDEA                 PERFORMANCE
 and use it to      RETURN        SELECTION              MONITORING


optimize your     BUSINESS            SE
                                           R ST
                                                          AUDITS
                                                          PROGRESS




                                                 RA Y
                                 M ER U
FM contracts
                    CASE




                                                   TEG
                                      CU S T O
                                                                    REPORTING
These tools are:
IDEATION
            ORGANIZATIONAL
            READINESS



  IDEA      PERFORMANCE
SELECTION   MONITORING
The collection of ideas,
feedback, problems and                             The development of
challenges as a means to                         individuals and teams to
  drive improvements                               manage and facilitate
                                                        innovation


                         IDEATION
                                     ORGANIZATIONAL
                                     READINESS



                           IDEA      PERFORMANCE
                         SELECTION   MONITORING



    The frameworks to                          The creation of metrics and
establish if an idea has got                      reporting formats to
 potential to be developed                         monitor innovation
                                                 progress and success
Monitoring of the
                       competition to determine                Appreciation of market
                       points-of-difference and             drivers and influences upon
                          other innovations                 customer decision making


                       COMPETITION                                  MARKET
                                                                                         The alignment of
                                                                                         innovations with the
                                                                                         strategic aims and
                                                                                         objectives of the
                                                                                         organization, the

                                 STAKEHOLDERS                    STRATEGY                customer and the
                                                                                         FM contract

                                              The individuals,
   Efforts to reduce                          groups and
      cost and price    COST                  organizations who
 through alternative                          influence or are
delivery methods or                           influenced by the FM
      improvements                            contract



                                     FOCUS
                                                                                 IDEATION
                            Areas where improvements are
                            required or where performance
                                needs to be improved
The understanding of risk
                           associated with each
                         innovation and the cost
                                                                              IDEA
                          investment required to
                            overcome that risk                              SELECTION
                             RISK
       The perceived
        rewards from             RETURN
   implementing the
innovation; including
         tangible and
     intangible gains

                             BUSINESS                    S E R ST           The selection of
                                                                            innovations with the




                                                                    RA Y
                                                      ER U
                               CASE                                         strategic aims and




                                                                      TEG
                                                                            objectives of the
                                                                            organization, the



                                                    M
 The provision of toolkits and                           CU S T O           customer and the
      frameworks aligned to                                                 FM contract
 governance and ‘stage-gate’
         reviews of progress
PEOPLE
                     The identification of
                      individuals that will
                 contribute to the overall
                   innovation processes;
                    including customers,
                     users, suppliers and
                          specialists who
                      understand the key
                              challenges




                                      TOOLKITS                   SKILLS
                                    The provision of toolkits   Training and
                                    and frameworks tailored     development of groups
                                     to the strategic drivers   and teams to recognize
                                      of key parties and the    innovations and
                                                FM contract     progress them through
ORGANIZATIONAL                                                  an innovation process

READINESS
PERFORMANCE
MONITORING
                               Ongoing reviews to determine
                               innovation effectiveness and the
                               benchmarking of key metrics to
                               compare to other contracts
                               where appropriate


                                AUDITS
           The programme
        management of an
   innovation portfolio and
                                PROGRESS
   the progress monitoring
               of activities



                                                     REPORTING
                                                    Training and
                                                    development of groups
                                                    and teams to recognize
                                                    innovations and
                                                    progress them through
                                                    an innovation process
IDEATION
            ORGANIZATIONAL
            READINESS



  IDEA      PERFORMANCE
SELECTION   MONITORING
To find out more
 drop us a line
 hello@fminnovation.com
Thanks for watching
   www.fminnovation.com

   hello@fminnovation.com


   +44 (0) 1698 901025


   @FMInnovate

   facebook.com/cssconsultancy

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Innovation in Facilities Management

  • 1. Innovation in Facilities Management Innovation support services from CSS Consultancy, tailored to the facilities management marketplace
  • 5. A better way of working?
  • 6. There are multiple definitions...
  • 8. Innovation is about people creating value for stakeholders by implementing new ideas
  • 9. people value stakeholders ideas
  • 10. people value - suppliers - cost - employees - advantage - customers - safety - users - ease - consultants - time - partners - satisfaction stakeholders ideas - suppliers - shareholders - efficiency - employees - community - complimentary - customers - partners - evolutionary - users - industry - revolutionary - consultants - banks
  • 11. 12 great reasons why you should innovate
  • 24. So. How can we help?
  • 25. We give you COMPETITION MARKET PEOPLE the tools to STAKEHOLDERS STRATEGY identify COST TOOLKITS SKILLS IDEATION innovation, ORGANIZATIONAL READINESS manage it FOCUS RISK IDEA PERFORMANCE and use it to RETURN SELECTION MONITORING optimize your BUSINESS SE R ST AUDITS PROGRESS RA Y M ER U FM contracts CASE TEG CU S T O REPORTING
  • 27. IDEATION ORGANIZATIONAL READINESS IDEA PERFORMANCE SELECTION MONITORING
  • 28. The collection of ideas, feedback, problems and The development of challenges as a means to individuals and teams to drive improvements manage and facilitate innovation IDEATION ORGANIZATIONAL READINESS IDEA PERFORMANCE SELECTION MONITORING The frameworks to The creation of metrics and establish if an idea has got reporting formats to potential to be developed monitor innovation progress and success
  • 29. Monitoring of the competition to determine Appreciation of market points-of-difference and drivers and influences upon other innovations customer decision making COMPETITION MARKET The alignment of innovations with the strategic aims and objectives of the organization, the STAKEHOLDERS STRATEGY customer and the FM contract The individuals, Efforts to reduce groups and cost and price COST organizations who through alternative influence or are delivery methods or influenced by the FM improvements contract FOCUS IDEATION Areas where improvements are required or where performance needs to be improved
  • 30. The understanding of risk associated with each innovation and the cost IDEA investment required to overcome that risk SELECTION RISK The perceived rewards from RETURN implementing the innovation; including tangible and intangible gains BUSINESS S E R ST The selection of innovations with the RA Y ER U CASE strategic aims and TEG objectives of the organization, the M The provision of toolkits and CU S T O customer and the frameworks aligned to FM contract governance and ‘stage-gate’ reviews of progress
  • 31. PEOPLE The identification of individuals that will contribute to the overall innovation processes; including customers, users, suppliers and specialists who understand the key challenges TOOLKITS SKILLS The provision of toolkits Training and and frameworks tailored development of groups to the strategic drivers and teams to recognize of key parties and the innovations and FM contract progress them through ORGANIZATIONAL an innovation process READINESS
  • 32. PERFORMANCE MONITORING Ongoing reviews to determine innovation effectiveness and the benchmarking of key metrics to compare to other contracts where appropriate AUDITS The programme management of an innovation portfolio and PROGRESS the progress monitoring of activities REPORTING Training and development of groups and teams to recognize innovations and progress them through an innovation process
  • 33. IDEATION ORGANIZATIONAL READINESS IDEA PERFORMANCE SELECTION MONITORING
  • 34. To find out more drop us a line hello@fminnovation.com
  • 35. Thanks for watching www.fminnovation.com hello@fminnovation.com +44 (0) 1698 901025 @FMInnovate facebook.com/cssconsultancy