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1 of 11 - Artificial Intelligence in Indonesia through conversational chatbot platform



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Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called to bridge conversations between brands and customers using an artificial intelligence-based auto response system.

The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.

The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.

For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies. recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.

YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.

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  1. 1. #1 A.I Conversational Commerce Solution in Indonesia by
  2. 2. We connect brands and consumers through conversations on messaging platforms. A piece of future, available today.
  3. 3. Global Trends of Messaging Millions 750 1.500 2.250 3.000 4Q11 4Q12 4Q13 4Q14 4Q15 MAU of big 4 chat apps (WA, LINE, KakaoTalk, WeChat) MAU of big 4 social networking apps Emerging opportunities for chat as a platform for commerce Source: BI Intelligence
  4. 4. ARTIFICIAL INTELLIGENCE 20xFaster 15%Cost saving An omni-channel conversational commerce platform using 
 Artificial Intelligence technology for Bahasa Indonesia 8-11%Conversion rate Trained on Real Conversations 100% Solutions
  5. 5. >4 chat apps installed on smartphone 97% access chat apps multiple times per day 39% prefer chat apps as main mobile communication channel Shifting Trends Source: Inmobi Mobile Messaging Apps Survey for Indonesian Market
  6. 6. How it works
  7. 7. Product A
 I NLU (Bahasa) Dialogue Engine modules Bot Definition & Training Data query update BOT Service chat DB / API
  8. 8. An Example
  9. 9. A CRM platform to grow customer data based on their interests, choice of content, and purchase history in a very natural way. Our Chatbot Services Product Exploration Provide your customer with latest product informations and updates. Transactional Commerce Complete the sale or make transactions right away in any communication channel Customer Support Answer your customers recurring questions and FAQ’s to provide instant help
  10. 10. 2015 20162016 2016 2016 20162016 2016 2015 2016 2016 Popular Chatbots
  11. 11. Let’s discuss our collaboration in Indonesia Visit or get in touch with us PT. YesBoss Group Indonesia - Wisma Anugraha, Jl. Taman Kemang no. 32B, 12730, Jakarta Selatan, Indonesia Irzan Raditya, CEO Chris Franke, COO Reynir Fauzan, CMO Wahyu Wrehasnaya, CCO