Balanced Management Systems Roadmap
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Balanced Management Systems Roadmap
- 1. ANALYZE MAP DEPLOY ADJUST SUSTAIN • LEAN • SIX SIGMA • PROJECTS • SCORECARDS CRM – SRM – IT – PMO BSC - OPEX - LEAN – SIX SIGMA MAJOR IMPACT ON ALL FOUR BMS PERSPECTIVES 1. CUSTOMER 2. SYSTEMS & PROCESSES 3. FINANCIAL 4. KNOWLEDGE & GROWTH FOCUSED LEADERSHIP and CONGRUENCY • CULTURE • STRATEGIES • OPS PLANS and TACTICS • KSA’s • INFRASTRUCTURE • BUSINESS SYSTEMS • KPI’s and METRICS TWO-WAY TRAFFIC VISION – MISSION – GUIDING PRINCIPLES Balanced Management System Roadmap Analyze – Map – Deploy – Adjust – Sustain BETTER FASTER LESS COST ADAPTIVE