4. 10 Essential Program Elements
1. Break the Ice
2. Hold Up the Mirror
3. Share a Practical
Framework or Model
4. Facilitate the “A-ha”
Moment
5. 10 Essential Program Elements
5. Take a Test Drive
6. Provide Quantitative
Feedback
7. More Practice!
8. Tools & Tips
9. Knowledge Transfer &
Application Planning
10. Closing Thoughts &
Tips