SlideShare une entreprise Scribd logo
1  sur  7
Télécharger pour lire hors ligne
Multi-tenant
Architecture
SOA Importance: Ability to integrate, agility and flexibility in new software development and
integration touchpoints.
Scalability Importance: Ability of the application to support large user base with minimal increase
in infra cost.
Importance: Ability to easily customize/configure parts of the application, such as user
interface (UI), businss rules,etc. Significantly reduces maintainence & upgrade costs.
Architecture
Different product offerings for cloud
& on premise
Available for both private &
public deployments
Available Available
Available Only MS SQL
Proven scalability with lab
certificates. Runs large
installations including
HDFC Bank, ICICI Bank,
Axis Bank with 50,000+ users
& 15,000 concurrency
Scalability limited to 10,000 seats with
simple configurations only
Database
Options
Importance: Ability of the application to support multiple databases:
i) MS SQL SERVER 2008, 2012 & above ii) Oracle 11g & above
Available Not Available
Meta Data Importance: Application is built on metadata architecture.
Available Not Available
Commutable
Cloud
Importance: Capability to provide all features in both, public and private cloud, environ-
ments without compromising, scalability, agility and low cost hardware needs. Auto
upgrade to new versions without any need of re-implementation or migration projects.
CRMNEXT TRADITIONAL
CRM SYSTEMS
VS
Inbuilt
Screen
Designer
Master Data
Management
Importance: Ability to store and maintain masters like products, schemes, customer,
etc. required for complex rules and workflows
Business Rule
Engine
Importance: Ability to configure and maintain Complex Business Rules for digital
journey
Importance: Ability to create screen layouts and workflows using UI designer tools
Digital Capability
Available
Available
Available
External
Connectors
Importance: Out of the Box capability to integrate with Credit Bureau systems to provide
personalized offers and approvals
Not Available
Not Available
Not Available
Not Available
Available Not Available
Payment
Gateway
Integration
Importance: Out of the box capabilities to integrate with multiple payment
gateways
Real-time Offers Importance: Provide personalized offers based on purchase history, profile and customer
behaviour
Available
Not Available
Available
UI based
integration
designer
Pattern-based
integration layer
Importance: Out of the Box pre-built patterns which enable faster integration with
reuseable functionalities
Anywhere
mash-ups
Importance: Ability to integrate with external system and display in real time without
storing data
Importance: Ability to create integration tasks and events through UI based designer
Integration capability
Available
Available
Available
Web services
APIs
Not Available
Not Available
Not Available
Available Available
Cross-sell
Modelers
Basic
Forecasting
Models
Performance
Modelers
Importance: Ability to set targets, strategize and execute sales, service, Relationships
plans and track performance
Importance: Ability to put measurable value to every customer depending on its life cycle
stage and define customize offerings to boost ROI
Customer
Lifecycle
Value
Modeller
Importance: Ability to create smart personalized cross sell offers based on data stored in
CRM or external source systems
Business Performance Boosters
Available
Available
Available Not Available
Available Available
Not Available
Not Available
Business Process Expression
Business Process
Automation
Importance: Ability to quickly configure stage based business processes with logic to fork
using a visual designer.
Not Available
Available Available
Complex Workflow
Designer
Importance: Ability to configure complex workflows enriched with integration to enable
end-to-end process fulfilments
Autoflow
Designer
Importance: Ability to create screen layouts and workflows using GUI designer tools
Available with a
'Autoflow Designer'.
Not Available
Available
Structured Data
Capture
Importance: Ability to create question based flows to capture and enrich information
Available, limited to 'Dialog'
Available
UI based Report
Designer
External Reports Importance: Out-of-box capability to display external reports within the application
Sonic Report
Scheduler
Importance: Ability to design tabular and matrix reports through the UI Report designer
Reporting Capabilty
Available
Available
Available
Importance: Ability to auto-generate , schedule and trigger personalized reports based on
roles and permissions via emails from a single report
Available, relies heavily on
SQL database reporting services
Available only with
complex integration
Not Available
Geographic
Information
System
Smart Meeting
Records
Importance: Make all meetings and related tasks actionable and accountable
Group Based
Collaboration
Importance: Assist and track field force for accurate and real-time reporting.
Collaboration
Available through
'Cogent Meetings'
Available through 'Pulse'
Available
Importance: Enable teams and cutomers to collaborate in open form
Available, relies heavily on
SQL database reporting services
Available only with
complex integration
Available through 'Yammer'
Native Connectors
to Mails like
MS Outlook
& Lotus Notes
Document
Management
System
Available
Available
Importance: Ability to host & manage documents related to various accounts, leads, cases
etc.
Available, only for MS Outlook
Not available.
Need to buy Sharepoint
Document
Management
Connectors
Available for Dropbox,
Google Drive, One Drive
& box
Importance: Ability to use 3rd party document storage drives.
Available, only for One Drive
Auto-upgrade Importance: CRM should automatically upgrade itself when a new feature, UI or complete
version is launched. It should retrofit existing customizations, configurations and integration
touchpoints without any need of re-implementation or expensive migration projects and
significant downtimes.
Ownership Experience
CRMNEXT has Autobot upgrade tech-
nology which enable auto upgrade. It
has proven large customers using the
system since more than 3 years and all
running the latest CRMNEXT version
MS Dynamics needs expensive migra-
tion projects, which involves re-configu-
ration and customizations in existing
versions, which also involves significant
downtimes
Integration
Touchpoints
Importance: Integration touchpoints and any incremental changes if needed should be
configurable wihtout writing any code. Auto alerts can be sent with exact reasons in case of
any failure or breakage. When a new upgrade comes, it should retrofit the existing integra-
tion jobs.
CRMNEXT has inbuilt Autonoma inte-
gration engines which enables UI
based configuration of integration
touchpoints & retrofitment when
upgrades happen
MS Dynamics relies on 3rd party mid-
dleware for integrations which involves
expensive development with writing of
codes. Due to this maintenance of
integrations, incremental changes &
upgrades are very epensive
Scalability Importance: System performance should not deteroriate when number of users, concurren-
cy and database size increase. It should be benchmarked in certified labs for the concur-
rency and data size needed.
CRMNEXT has proven large imple-
mentations with 50,000+ users, con-
currency of 15,000+ users, more than
1 Tera bytes of data and used from
3,000+ locations
MS Dynamics has no implemetnations
with more than 10,000 users in BFSI
Hardware Needs Importance: System should scale on commodity hardware without need of any proprietory
hardware as and when number of users and data size increases.
CRMNEXT due to its comutable cloud
architecture can scale easily on any
commodity hardware
MS dynamics has limited scalability
which also needs epensive proprietory
hardware to scale
Mobility
App for Mobile
Devices
Importance: Mobile Application with hybrid app for Android, IOS, Windows
Available
Available
Available only as native &
partner apps
Features on
Mobile Device
Importance: Covering all aspects of CRM such as Customer management,
Lead Management, Activity Management, Case Management
GPS Tracking
and Allocation
Importance: Ability to integrate with location services and track mobile logged in users,
assign, leads, task etc. Help users to create a route plan enable managers to track actual
day of field teams on a map
Available
Not Available
Available

Contenu connexe

Tendances

Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiRavinder Tulsiani
 
Microsoft Dynamics CRM presentation
Microsoft Dynamics CRM presentationMicrosoft Dynamics CRM presentation
Microsoft Dynamics CRM presentationzdainkeh1
 
ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS
 
Customer Relationship Management Presentation
Customer Relationship Management Presentation Customer Relationship Management Presentation
Customer Relationship Management Presentation NadaAkmari
 
Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM)Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM)Vish Ramakonar
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
The Ultimate MSP Customer Success Playbook
The Ultimate MSP Customer Success PlaybookThe Ultimate MSP Customer Success Playbook
The Ultimate MSP Customer Success PlaybookCustomer Thermometer
 
SalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSamantha Taylor
 
CRM implementation approach for salesforce.com by smarsys
CRM implementation approach for salesforce.com by smarsysCRM implementation approach for salesforce.com by smarsys
CRM implementation approach for salesforce.com by smarsysChristophe Arn
 
How to make the most out of Lead Management and CRM
How to make the most out of Lead Management and CRMHow to make the most out of Lead Management and CRM
How to make the most out of Lead Management and CRMIntergen
 
Microsoft Dynamics 365 and why you need it NOW!
Microsoft Dynamics 365 and why you need it NOW!Microsoft Dynamics 365 and why you need it NOW!
Microsoft Dynamics 365 and why you need it NOW!David Blumentals
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)rajdeep singh bundela
 

Tendances (20)

SAP_CRM
SAP_CRMSAP_CRM
SAP_CRM
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 
Microsoft Dynamics CRM presentation
Microsoft Dynamics CRM presentationMicrosoft Dynamics CRM presentation
Microsoft Dynamics CRM presentation
 
New Crm Presentation
New Crm PresentationNew Crm Presentation
New Crm Presentation
 
ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1ANTS Programmatic Omnichannel 2017 - Part 1
ANTS Programmatic Omnichannel 2017 - Part 1
 
Customer Relationship Management Presentation
Customer Relationship Management Presentation Customer Relationship Management Presentation
Customer Relationship Management Presentation
 
Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM)Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM)
 
Crm project
Crm projectCrm project
Crm project
 
Sap Crm
Sap   CrmSap   Crm
Sap Crm
 
Salesforce ppt
Salesforce pptSalesforce ppt
Salesforce ppt
 
Crm
CrmCrm
Crm
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
The Ultimate MSP Customer Success Playbook
The Ultimate MSP Customer Success PlaybookThe Ultimate MSP Customer Success Playbook
The Ultimate MSP Customer Success Playbook
 
SalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSalesFundaa CRM Software ppt
SalesFundaa CRM Software ppt
 
CRM implementation approach for salesforce.com by smarsys
CRM implementation approach for salesforce.com by smarsysCRM implementation approach for salesforce.com by smarsys
CRM implementation approach for salesforce.com by smarsys
 
How to make the most out of Lead Management and CRM
How to make the most out of Lead Management and CRMHow to make the most out of Lead Management and CRM
How to make the most out of Lead Management and CRM
 
Microsoft Dynamics 365 and why you need it NOW!
Microsoft Dynamics 365 and why you need it NOW!Microsoft Dynamics 365 and why you need it NOW!
Microsoft Dynamics 365 and why you need it NOW!
 
Crm
CrmCrm
Crm
 
Crm objectives
Crm objectivesCrm objectives
Crm objectives
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 

Similaire à Crmnext's AI-driven CRM vs Traditional CRM systems

Web Based Application for Rent or Sale
Web Based Application for Rent or SaleWeb Based Application for Rent or Sale
Web Based Application for Rent or SaleMike Taylor
 
Project Crm Presentation
Project Crm PresentationProject Crm Presentation
Project Crm PresentationDavidBKMS
 
BI Reporting Application Comparison
BI Reporting Application ComparisonBI Reporting Application Comparison
BI Reporting Application ComparisonScott Mitchell
 
Mobile Responsive Social Corporate Intranet Portal Application
Mobile Responsive Social Corporate Intranet Portal ApplicationMobile Responsive Social Corporate Intranet Portal Application
Mobile Responsive Social Corporate Intranet Portal ApplicationMike Taylor
 
ServiceNow Tokyo Release- Aelumconsulting.pdf
ServiceNow Tokyo Release- Aelumconsulting.pdfServiceNow Tokyo Release- Aelumconsulting.pdf
ServiceNow Tokyo Release- Aelumconsulting.pdfAelum Consulting
 
FineReport 10.0 Product Brochure-Transform Data into Power!
FineReport 10.0 Product Brochure-Transform Data into Power!FineReport 10.0 Product Brochure-Transform Data into Power!
FineReport 10.0 Product Brochure-Transform Data into Power!FineReport Reporting Software
 
ESF .NET - Accelerated Framework for Enterprise System Re-Engineering
ESF .NET - Accelerated Framework for Enterprise System Re-EngineeringESF .NET - Accelerated Framework for Enterprise System Re-Engineering
ESF .NET - Accelerated Framework for Enterprise System Re-EngineeringVisionet Systems, Inc.
 
Developing business applications via power platform build2019
Developing business applications via power platform build2019Developing business applications via power platform build2019
Developing business applications via power platform build2019Dipti Chhatrapati
 
Performance Management System - Perfomatix Client Case Study
Performance Management System - Perfomatix Client Case StudyPerformance Management System - Perfomatix Client Case Study
Performance Management System - Perfomatix Client Case StudyPerfomatix Solutions
 
SYSPRO ERP Technology
SYSPRO ERP TechnologySYSPRO ERP Technology
SYSPRO ERP TechnologySYSPRO
 
xRM - as an Evolution of CRM
xRM - as an Evolution of CRMxRM - as an Evolution of CRM
xRM - as an Evolution of CRMCatherine Eibner
 
SAP BusinessObject's Webi Rich Client
SAP BusinessObject's Webi Rich ClientSAP BusinessObject's Webi Rich Client
SAP BusinessObject's Webi Rich ClientEric Molner
 
Msbi power bi_ lead
Msbi power bi_ leadMsbi power bi_ lead
Msbi power bi_ leadKota Sudhake
 
WebAssembler.NET® Business Process Management System
WebAssembler.NET® Business Process Management SystemWebAssembler.NET® Business Process Management System
WebAssembler.NET® Business Process Management SystemAlfaSoft_Moldova
 
Microsoft .Net Capabilities - Rishabh Software
Microsoft .Net Capabilities - Rishabh SoftwareMicrosoft .Net Capabilities - Rishabh Software
Microsoft .Net Capabilities - Rishabh SoftwareRishabh Software
 
Resume for AskMe
Resume for AskMeResume for AskMe
Resume for AskMeAMit vyas
 
Nt1310 Unit 5 Core Technologies
Nt1310 Unit 5 Core TechnologiesNt1310 Unit 5 Core Technologies
Nt1310 Unit 5 Core TechnologiesAshley Gomez
 

Similaire à Crmnext's AI-driven CRM vs Traditional CRM systems (20)

Web Based Application for Rent or Sale
Web Based Application for Rent or SaleWeb Based Application for Rent or Sale
Web Based Application for Rent or Sale
 
Project Crm Presentation
Project Crm PresentationProject Crm Presentation
Project Crm Presentation
 
BI Reporting Application Comparison
BI Reporting Application ComparisonBI Reporting Application Comparison
BI Reporting Application Comparison
 
Mobile Responsive Social Corporate Intranet Portal Application
Mobile Responsive Social Corporate Intranet Portal ApplicationMobile Responsive Social Corporate Intranet Portal Application
Mobile Responsive Social Corporate Intranet Portal Application
 
ServiceNow Tokyo Release- Aelumconsulting.pdf
ServiceNow Tokyo Release- Aelumconsulting.pdfServiceNow Tokyo Release- Aelumconsulting.pdf
ServiceNow Tokyo Release- Aelumconsulting.pdf
 
FineReport 10.0 Product Brochure-Transform Data into Power!
FineReport 10.0 Product Brochure-Transform Data into Power!FineReport 10.0 Product Brochure-Transform Data into Power!
FineReport 10.0 Product Brochure-Transform Data into Power!
 
ESF .NET - Accelerated Framework for Enterprise System Re-Engineering
ESF .NET - Accelerated Framework for Enterprise System Re-EngineeringESF .NET - Accelerated Framework for Enterprise System Re-Engineering
ESF .NET - Accelerated Framework for Enterprise System Re-Engineering
 
Developing business applications via power platform build2019
Developing business applications via power platform build2019Developing business applications via power platform build2019
Developing business applications via power platform build2019
 
Performance Management System - Perfomatix Client Case Study
Performance Management System - Perfomatix Client Case StudyPerformance Management System - Perfomatix Client Case Study
Performance Management System - Perfomatix Client Case Study
 
Api enablement-mainframe
Api enablement-mainframeApi enablement-mainframe
Api enablement-mainframe
 
SYSPRO ERP Technology
SYSPRO ERP TechnologySYSPRO ERP Technology
SYSPRO ERP Technology
 
xRM - as an Evolution of CRM
xRM - as an Evolution of CRMxRM - as an Evolution of CRM
xRM - as an Evolution of CRM
 
Resume
ResumeResume
Resume
 
SAP BusinessObject's Webi Rich Client
SAP BusinessObject's Webi Rich ClientSAP BusinessObject's Webi Rich Client
SAP BusinessObject's Webi Rich Client
 
Msbi power bi_ lead
Msbi power bi_ leadMsbi power bi_ lead
Msbi power bi_ lead
 
Single-SignOn Intranet Portal On DotNetNuke
Single-SignOn Intranet Portal On DotNetNukeSingle-SignOn Intranet Portal On DotNetNuke
Single-SignOn Intranet Portal On DotNetNuke
 
WebAssembler.NET® Business Process Management System
WebAssembler.NET® Business Process Management SystemWebAssembler.NET® Business Process Management System
WebAssembler.NET® Business Process Management System
 
Microsoft .Net Capabilities - Rishabh Software
Microsoft .Net Capabilities - Rishabh SoftwareMicrosoft .Net Capabilities - Rishabh Software
Microsoft .Net Capabilities - Rishabh Software
 
Resume for AskMe
Resume for AskMeResume for AskMe
Resume for AskMe
 
Nt1310 Unit 5 Core Technologies
Nt1310 Unit 5 Core TechnologiesNt1310 Unit 5 Core Technologies
Nt1310 Unit 5 Core Technologies
 

Plus de CRMNEXT

Instant Account Opening with Video eKYC
Instant Account Opening with Video eKYCInstant Account Opening with Video eKYC
Instant Account Opening with Video eKYCCRMNEXT
 
CRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT
 
CRMNEXT Customer Service Platform
CRMNEXT Customer Service PlatformCRMNEXT Customer Service Platform
CRMNEXT Customer Service PlatformCRMNEXT
 
CUSTOMERNEXT
CUSTOMERNEXTCUSTOMERNEXT
CUSTOMERNEXTCRMNEXT
 
CRMNEXT Retail Banking Platform
CRMNEXT Retail Banking PlatformCRMNEXT Retail Banking Platform
CRMNEXT Retail Banking PlatformCRMNEXT
 
CRM in SBI Life Insurance
CRM in SBI Life InsuranceCRM in SBI Life Insurance
CRM in SBI Life InsuranceCRMNEXT
 
Bajaj Allianz General Insurance
Bajaj Allianz General InsuranceBajaj Allianz General Insurance
Bajaj Allianz General InsuranceCRMNEXT
 
Insurance CRM in Max Life Insurance
Insurance CRM in Max Life InsuranceInsurance CRM in Max Life Insurance
Insurance CRM in Max Life InsuranceCRMNEXT
 
CRM in HDFC Bank
CRM in HDFC BankCRM in HDFC Bank
CRM in HDFC BankCRMNEXT
 
ORIGINATIONNEXT- Credit Appraisal Model
ORIGINATIONNEXT- Credit Appraisal ModelORIGINATIONNEXT- Credit Appraisal Model
ORIGINATIONNEXT- Credit Appraisal ModelCRMNEXT
 
ORIGINATIONNEXT- Risk Assessment Model
ORIGINATIONNEXT- Risk Assessment ModelORIGINATIONNEXT- Risk Assessment Model
ORIGINATIONNEXT- Risk Assessment ModelCRMNEXT
 
CRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT
 
CRMNEXT company profile 2019
CRMNEXT company profile 2019CRMNEXT company profile 2019
CRMNEXT company profile 2019CRMNEXT
 

Plus de CRMNEXT (13)

Instant Account Opening with Video eKYC
Instant Account Opening with Video eKYCInstant Account Opening with Video eKYC
Instant Account Opening with Video eKYC
 
CRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT Insurance Platform
CRMNEXT Insurance Platform
 
CRMNEXT Customer Service Platform
CRMNEXT Customer Service PlatformCRMNEXT Customer Service Platform
CRMNEXT Customer Service Platform
 
CUSTOMERNEXT
CUSTOMERNEXTCUSTOMERNEXT
CUSTOMERNEXT
 
CRMNEXT Retail Banking Platform
CRMNEXT Retail Banking PlatformCRMNEXT Retail Banking Platform
CRMNEXT Retail Banking Platform
 
CRM in SBI Life Insurance
CRM in SBI Life InsuranceCRM in SBI Life Insurance
CRM in SBI Life Insurance
 
Bajaj Allianz General Insurance
Bajaj Allianz General InsuranceBajaj Allianz General Insurance
Bajaj Allianz General Insurance
 
Insurance CRM in Max Life Insurance
Insurance CRM in Max Life InsuranceInsurance CRM in Max Life Insurance
Insurance CRM in Max Life Insurance
 
CRM in HDFC Bank
CRM in HDFC BankCRM in HDFC Bank
CRM in HDFC Bank
 
ORIGINATIONNEXT- Credit Appraisal Model
ORIGINATIONNEXT- Credit Appraisal ModelORIGINATIONNEXT- Credit Appraisal Model
ORIGINATIONNEXT- Credit Appraisal Model
 
ORIGINATIONNEXT- Risk Assessment Model
ORIGINATIONNEXT- Risk Assessment ModelORIGINATIONNEXT- Risk Assessment Model
ORIGINATIONNEXT- Risk Assessment Model
 
CRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking Platform
 
CRMNEXT company profile 2019
CRMNEXT company profile 2019CRMNEXT company profile 2019
CRMNEXT company profile 2019
 

Dernier

How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?AmeliaSmith90
 
Top Software Development Trends in 2024
Top Software Development Trends in  2024Top Software Development Trends in  2024
Top Software Development Trends in 2024Mind IT Systems
 
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...OnePlan Solutions
 
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfTobias Schneck
 
Mastering Kubernetes - Basics and Advanced Concepts using Example Project
Mastering Kubernetes - Basics and Advanced Concepts using Example ProjectMastering Kubernetes - Basics and Advanced Concepts using Example Project
Mastering Kubernetes - Basics and Advanced Concepts using Example Projectwajrcs
 
Deep Learning for Images with PyTorch - Datacamp
Deep Learning for Images with PyTorch - DatacampDeep Learning for Images with PyTorch - Datacamp
Deep Learning for Images with PyTorch - DatacampVICTOR MAESTRE RAMIREZ
 
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine HarmonyLeveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmonyelliciumsolutionspun
 
IA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeIA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeNeo4j
 
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsYour Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsJaydeep Chhasatia
 
AI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyAI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyRaymond Okyere-Forson
 
Why Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfWhy Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfBrain Inventory
 
ERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxAutus Cyber Tech
 
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/ML
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/MLBig Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/ML
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/MLAlluxio, Inc.
 
Kawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies
 
Introduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntroduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntelliSource Technologies
 
About .NET 8 and a first glimpse into .NET9
About .NET 8 and a first glimpse into .NET9About .NET 8 and a first glimpse into .NET9
About .NET 8 and a first glimpse into .NET9Jürgen Gutsch
 
OpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorOpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorShane Coughlan
 
Cybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadCybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadIvo Andreev
 
Growing Oxen: channel operators and retries
Growing Oxen: channel operators and retriesGrowing Oxen: channel operators and retries
Growing Oxen: channel operators and retriesSoftwareMill
 
JS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIJS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIIvo Andreev
 

Dernier (20)

How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?
 
Top Software Development Trends in 2024
Top Software Development Trends in  2024Top Software Development Trends in  2024
Top Software Development Trends in 2024
 
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...
Transforming PMO Success with AI - Discover OnePlan Strategic Portfolio Work ...
 
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
 
Mastering Kubernetes - Basics and Advanced Concepts using Example Project
Mastering Kubernetes - Basics and Advanced Concepts using Example ProjectMastering Kubernetes - Basics and Advanced Concepts using Example Project
Mastering Kubernetes - Basics and Advanced Concepts using Example Project
 
Deep Learning for Images with PyTorch - Datacamp
Deep Learning for Images with PyTorch - DatacampDeep Learning for Images with PyTorch - Datacamp
Deep Learning for Images with PyTorch - Datacamp
 
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine HarmonyLeveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
 
IA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeIA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG time
 
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsYour Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
 
AI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyAI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human Beauty
 
Why Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfWhy Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdf
 
ERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptx
 
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/ML
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/MLBig Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/ML
Big Data Bellevue Meetup | Enhancing Python Data Loading in the Cloud for AI/ML
 
Kawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in Trivandrum
 
Introduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntroduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptx
 
About .NET 8 and a first glimpse into .NET9
About .NET 8 and a first glimpse into .NET9About .NET 8 and a first glimpse into .NET9
About .NET 8 and a first glimpse into .NET9
 
OpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorOpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS Calculator
 
Cybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadCybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and Bad
 
Growing Oxen: channel operators and retries
Growing Oxen: channel operators and retriesGrowing Oxen: channel operators and retries
Growing Oxen: channel operators and retries
 
JS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIJS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AI
 

Crmnext's AI-driven CRM vs Traditional CRM systems

  • 1. Multi-tenant Architecture SOA Importance: Ability to integrate, agility and flexibility in new software development and integration touchpoints. Scalability Importance: Ability of the application to support large user base with minimal increase in infra cost. Importance: Ability to easily customize/configure parts of the application, such as user interface (UI), businss rules,etc. Significantly reduces maintainence & upgrade costs. Architecture Different product offerings for cloud & on premise Available for both private & public deployments Available Available Available Only MS SQL Proven scalability with lab certificates. Runs large installations including HDFC Bank, ICICI Bank, Axis Bank with 50,000+ users & 15,000 concurrency Scalability limited to 10,000 seats with simple configurations only Database Options Importance: Ability of the application to support multiple databases: i) MS SQL SERVER 2008, 2012 & above ii) Oracle 11g & above Available Not Available Meta Data Importance: Application is built on metadata architecture. Available Not Available Commutable Cloud Importance: Capability to provide all features in both, public and private cloud, environ- ments without compromising, scalability, agility and low cost hardware needs. Auto upgrade to new versions without any need of re-implementation or migration projects. CRMNEXT TRADITIONAL CRM SYSTEMS VS
  • 2. Inbuilt Screen Designer Master Data Management Importance: Ability to store and maintain masters like products, schemes, customer, etc. required for complex rules and workflows Business Rule Engine Importance: Ability to configure and maintain Complex Business Rules for digital journey Importance: Ability to create screen layouts and workflows using UI designer tools Digital Capability Available Available Available External Connectors Importance: Out of the Box capability to integrate with Credit Bureau systems to provide personalized offers and approvals Not Available Not Available Not Available Not Available Available Not Available Payment Gateway Integration Importance: Out of the box capabilities to integrate with multiple payment gateways Real-time Offers Importance: Provide personalized offers based on purchase history, profile and customer behaviour Available Not Available Available
  • 3. UI based integration designer Pattern-based integration layer Importance: Out of the Box pre-built patterns which enable faster integration with reuseable functionalities Anywhere mash-ups Importance: Ability to integrate with external system and display in real time without storing data Importance: Ability to create integration tasks and events through UI based designer Integration capability Available Available Available Web services APIs Not Available Not Available Not Available Available Available Cross-sell Modelers Basic Forecasting Models Performance Modelers Importance: Ability to set targets, strategize and execute sales, service, Relationships plans and track performance Importance: Ability to put measurable value to every customer depending on its life cycle stage and define customize offerings to boost ROI Customer Lifecycle Value Modeller Importance: Ability to create smart personalized cross sell offers based on data stored in CRM or external source systems Business Performance Boosters Available Available Available Not Available Available Available Not Available Not Available
  • 4. Business Process Expression Business Process Automation Importance: Ability to quickly configure stage based business processes with logic to fork using a visual designer. Not Available Available Available Complex Workflow Designer Importance: Ability to configure complex workflows enriched with integration to enable end-to-end process fulfilments Autoflow Designer Importance: Ability to create screen layouts and workflows using GUI designer tools Available with a 'Autoflow Designer'. Not Available Available Structured Data Capture Importance: Ability to create question based flows to capture and enrich information Available, limited to 'Dialog' Available UI based Report Designer External Reports Importance: Out-of-box capability to display external reports within the application Sonic Report Scheduler Importance: Ability to design tabular and matrix reports through the UI Report designer Reporting Capabilty Available Available Available Importance: Ability to auto-generate , schedule and trigger personalized reports based on roles and permissions via emails from a single report Available, relies heavily on SQL database reporting services Available only with complex integration Not Available
  • 5. Geographic Information System Smart Meeting Records Importance: Make all meetings and related tasks actionable and accountable Group Based Collaboration Importance: Assist and track field force for accurate and real-time reporting. Collaboration Available through 'Cogent Meetings' Available through 'Pulse' Available Importance: Enable teams and cutomers to collaborate in open form Available, relies heavily on SQL database reporting services Available only with complex integration Available through 'Yammer' Native Connectors to Mails like MS Outlook & Lotus Notes Document Management System Available Available Importance: Ability to host & manage documents related to various accounts, leads, cases etc. Available, only for MS Outlook Not available. Need to buy Sharepoint Document Management Connectors Available for Dropbox, Google Drive, One Drive & box Importance: Ability to use 3rd party document storage drives. Available, only for One Drive
  • 6. Auto-upgrade Importance: CRM should automatically upgrade itself when a new feature, UI or complete version is launched. It should retrofit existing customizations, configurations and integration touchpoints without any need of re-implementation or expensive migration projects and significant downtimes. Ownership Experience CRMNEXT has Autobot upgrade tech- nology which enable auto upgrade. It has proven large customers using the system since more than 3 years and all running the latest CRMNEXT version MS Dynamics needs expensive migra- tion projects, which involves re-configu- ration and customizations in existing versions, which also involves significant downtimes Integration Touchpoints Importance: Integration touchpoints and any incremental changes if needed should be configurable wihtout writing any code. Auto alerts can be sent with exact reasons in case of any failure or breakage. When a new upgrade comes, it should retrofit the existing integra- tion jobs. CRMNEXT has inbuilt Autonoma inte- gration engines which enables UI based configuration of integration touchpoints & retrofitment when upgrades happen MS Dynamics relies on 3rd party mid- dleware for integrations which involves expensive development with writing of codes. Due to this maintenance of integrations, incremental changes & upgrades are very epensive Scalability Importance: System performance should not deteroriate when number of users, concurren- cy and database size increase. It should be benchmarked in certified labs for the concur- rency and data size needed. CRMNEXT has proven large imple- mentations with 50,000+ users, con- currency of 15,000+ users, more than 1 Tera bytes of data and used from 3,000+ locations MS Dynamics has no implemetnations with more than 10,000 users in BFSI Hardware Needs Importance: System should scale on commodity hardware without need of any proprietory hardware as and when number of users and data size increases. CRMNEXT due to its comutable cloud architecture can scale easily on any commodity hardware MS dynamics has limited scalability which also needs epensive proprietory hardware to scale
  • 7. Mobility App for Mobile Devices Importance: Mobile Application with hybrid app for Android, IOS, Windows Available Available Available only as native & partner apps Features on Mobile Device Importance: Covering all aspects of CRM such as Customer management, Lead Management, Activity Management, Case Management GPS Tracking and Allocation Importance: Ability to integrate with location services and track mobile logged in users, assign, leads, task etc. Help users to create a route plan enable managers to track actual day of field teams on a map Available Not Available Available