Personal Information
Entreprise/Lieu de travail
Rome Area, Italy, RM Italy
Profession
Social CRM & Cloud Solution Consultant ☁ ZOHO ☁ FRESHDESK ☁ GOOGLE APPS FOR WORK ☁ BPMonline
Secteur d’activité
Apparel / Fashion
Site Web
www.crmpartners.it
À propos
Managing Director of CRMPartners, a network of CRM and Digital Communication consultants.
Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others.
In the last two years he has contributed to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers.
Nov2002-Oct2003
Klaus Dav...
Mots-clés
crm
customer service
customer relationship management
crmpartners
customer management
customer experience
helpdesk
ticketing
marketing
social media
adwords
seo
web 2.0
marketing-2.0
permission marketing
relationship marketing
marketing relazionale
marketing relacional
armando de lucia
market analysis
sales
salesforce
marketing automation
digital strategy
digital transformation
digital marketing
customer support
freshdesk
customer lifetime value
customer value
customer satisfaction
corso breve
pmi
master
course
lifetime value
ltv
personal branding
analytics
marketing analysis
facebook
facebook timeline
facebook features
facebook page
virtual community
advertising on line
pubblicidad en internet
pay per click
webmarketing
e-commerce
vender en internet
ppc
publicidad en internet
Tout plus
Présentations
(11)Documents
(3)J’aime
(61)Costruire Personas e Customer Journey Map
Sketchin
•
il y a 9 ans
Blueprint+: Developing a Tool for Service Design
Andy Polaine
•
il y a 14 ans
Personal Branding: Twitto Ergo Sum? Paolo Teoducci ISTUD Executive
Paolo Teoducci
•
il y a 10 ans
Tu sei il tuo brand: marketing personale e personal branding
Stefano Principato
•
il y a 10 ans
Tu sei il brand! Professionalità, personal branding e successo per l’impresa commerciale nell’era dei social media
Alessandra Salimbene
•
il y a 10 ans
Personal Branding Process
DML Srl
•
il y a 9 ans
Personal branding: pensare, creare e gestire un brand personale
Enrico Bisetto
•
il y a 12 ans
L'I.P.E.R. Formula del Personal Branding a SMAU Padova 2015
Enrico Bisetto
•
il y a 8 ans
Bruno Cocchi, Cristina Cocchetto - Social Learning & Social Intranet: Coin Group
OpenKnowledge srl
•
il y a 9 ans
The SoDA Report (Volume 2, 2013)
Society of Digital Agencies
•
il y a 10 ans
Insight-Driven Innovation: Structural collaboration with consumers for breakthrough in packaging design, a case for Heinz Ketchup
InSites Consulting
•
il y a 10 ans
Likealty | Loyalty Marketing tool for small shop & stores
Tiziano Tassi
•
il y a 10 ans
Miller Heimann Manual Strategy
Francisco Amuedo Bueno
•
il y a 11 ans
Workshop Social Crm Gubbio
Piero Itta
•
il y a 12 ans
Your Brand: The Next Media Company
Michael Brito | Zeno Group
•
il y a 10 ans
Lo stato del Social Caring in Italia
Me-Source S.r.l./Blogmeter
•
il y a 10 ans
2020 Social Workshop on Social Media For B2B Marketers
2020 Social
•
il y a 13 ans
Ogilvy On: Social Media for B2B Companies
Ogilvy Consulting
•
il y a 14 ans
Social Media for SEO in 2012
Rand Fishkin
•
il y a 12 ans
The Future of SEO
Rand Fishkin
•
il y a 11 ans
Social Mobile
Adigital
•
il y a 11 ans
Sda bocconi andrea albanese risultati ricerca Customer experience e social network public 01-2012
Andrea Albanese
•
il y a 11 ans
Facebook Global Pages for Brands
Ogilvy Consulting
•
il y a 11 ans
What are your customers really worth?
Ogilvy
•
il y a 11 ans
Social Customer Care - Alessandro Fontana
Pane, Web & Salame
•
il y a 11 ans
39 ore per 550 fans
Marco Govoni
•
il y a 11 ans
DML Guida Social Commerce
DML Srl
•
il y a 11 ans
Posicionamiento internacional en buscadores 2012
Human Level
•
il y a 11 ans
Levento 2.0 inverno 2011
Logotel
•
il y a 12 ans
Personal Information
Entreprise/Lieu de travail
Rome Area, Italy, RM Italy
Profession
Social CRM & Cloud Solution Consultant ☁ ZOHO ☁ FRESHDESK ☁ GOOGLE APPS FOR WORK ☁ BPMonline
Secteur d’activité
Apparel / Fashion
Site Web
www.crmpartners.it
À propos
Managing Director of CRMPartners, a network of CRM and Digital Communication consultants.
Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others.
In the last two years he has contributed to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers.
Nov2002-Oct2003
Klaus Dav...
Mots-clés
crm
customer service
customer relationship management
crmpartners
customer management
customer experience
helpdesk
ticketing
marketing
social media
adwords
seo
web 2.0
marketing-2.0
permission marketing
relationship marketing
marketing relazionale
marketing relacional
armando de lucia
market analysis
sales
salesforce
marketing automation
digital strategy
digital transformation
digital marketing
customer support
freshdesk
customer lifetime value
customer value
customer satisfaction
corso breve
pmi
master
course
lifetime value
ltv
personal branding
analytics
marketing analysis
facebook
facebook timeline
facebook features
facebook page
virtual community
advertising on line
pubblicidad en internet
pay per click
webmarketing
e-commerce
vender en internet
ppc
publicidad en internet
Tout plus